Dulles Park Fly

I purchased an Amazon Local deal for $ 30 for ten days of parking which to me is a great deal! When I read the fine print and it didn’t mention anything about phoning ahead I called them to make sure they had space for me and they said they have plenty of parking and in the past it was an issue, but not to worry. Of course I started to worry so I checked out their Unilocal reviews which made me even more nervous because there was only one good review…
I called again the day before I was to fly out and they assured me there was a lot of parking and to make sure I arrive 15 minutes before the shuttle time which is every half hour. Upon arrival at Fairfield Inn I was greeted by Shafer and he was really nice and handed me a card for the procedure upon my return and asked me to fill out a tag and write my name on the shuttle list. The process was simple, just fill out a tag for your car and place it on your dash or mirror, then write your name and shuttle time on the clipboard. I was offered tea, coffee, and hot chocolate which was nice to have since it was 0* out, but negative twenty with the wind chill.
The driver Victor was super pleasant considering it was 4:15 am… He helped me with my bags and it was a quick ten minutes to Dulles.
After flying back in and arriving at Dulles, the return card said to pick up my bags and wait downstairs outside door 6 under the sign 2H, then call the hotel to let them know I am ready because the airport does not let them sit idling outside, but expect to wait ten to twenty minutes. I called and the lady who answered said it would be about ten minutes. I waited thirty minutes before calling the hotel back and was told the driver would be there soon… Needless to say that is why I am not giving four or five stars because I was told ten minutes, but at the thirty minute mark I had to call back to be told soon. Within ten minutes the driver arrived and apologized profusely. Forty minutes is a little excessive…
I had the same driver Victor and asked him if it had been a busy day to see what the hold up was and he said yes. I asked him how long his shift is because he dropped me off at 4:30 when I flew out and it’s almost 3:30 in the afternoon. He told me all day… 4:30 to midnight. Wow! He offered me a bottle water which was very kind of him and dropped me off in front of my vehicle and helped me with my bags again.
I would use this service again, but please make sure to let your customers know if there are any delays or an actual wait time so they are not outside freezing.

Driver was professional and very nice. They even helped with my luggage. Saved money and a lot less hassle. Will you again.

Bought 2 Groupons for this place. First time they gave me a big hassle at the desk saying they were full but eventually gave me the spot. Which is a gravel lot out in the back forty. When I returned, the van driver refused to drive me to the lot and dropped me off at the front door to the hotel. In the pouring rain. I had to drag all my bags around the building and then through the mud & puddles. The second time, (yes I went back only because I’d already paid for it…) my flight was delayed and I got in to Dulles after midnight. Only to find their shuttle service ends at midnight. So that was a $ 20 cab ride. Without a groupon I can’t imagine who would pay the same $$ as the airport parking to park in a dirt lot & not have 24 – 7 shuttle service. And with a groupon, well brace yourself for crappy service.
If you’re looking for park & fly, go to the Aloft. A little farther away, but great customer service & 24 hr shuttle service.

I guess you get what you pay for. I bought a $ 20 google offer. This place is very difficult to find as the location is the gravel lot of a Fairfield Inn with no airport parking signage. Upon arriving back at the airport, I waited over 45 minutes for their shuttle despite the fact I called twice to let them know I arrived. Do not use this company! Pay the few extra bucks and park somewhere else, time is money these days!

I had a very similar problem as Cindy L. I also made a reservation, the manager emailed with a confirmation and when I arrived the desk clerk would not honor the reservation. I asked if we could call the manager, and clerk said that there is no manager available to call (a blatant lie, because no hotel would ever be without a manager’s contact #). He said that the parking lot was full and that the shuttle driver was checking every 5 minutes for parking spaces. Frustrated and beaten, I drove through the back overflow lot to find THREE empty spaces. I parked there and the desk clerk hesitantly wrote me up a tag for the car.
STAY AWAY FROM THIS BUSINESS!!! HORRIBLE CUSTOMER SERVICE!

We bought a Groupon for the airport parking at the Fairfield Inn (Dulles Airport) and made a reservation. They sent a confirmation email confirming our reservation. On the day of our flight, we show up at the parking lot to leave our car and was informed that they over sold and over reserved parking spots and they were not honoring their reservations. So we wasted our time and money by prepaying for parking and driving over there. (Note, they did not offer a refund on the money we already gave them, but told us to try again some other time. Yeah right.) Since they had our contact information, they should have contacted us once they realized they were in an oversold situation (or better yet, don’t take reservations for parking spots you don’t have). I’m glad I wasn’t flying into the area and planning to stay at this hotel, they might not honor all hotel reservations either, but will gladly take your money.