AllTech Services

Can’t say enough good things about them.
They provide great service, keep my new units maintained, and are prompt and courteous.
They weren’t the cheapest option when my head failed in the middle of December 2 years ago, but they were the most knowledgeable, and worked with me
Well worth the money, and I rest easy and warm!

Best customer service orientation of any service provider I have worked with. It starts with a two hour appointment window. Then when the service technician is on their way to the house you receive both a text message and an email. The email not only has a picture of the service technician but also a description of their background. Very impressive. I had a problem with a hot water heater. The first company spent 15 seconds looking at it and tried to sell me a new one. The second company did the same. When I pushed back they told me you could not get parts for the water heater. Alltech actually looked over the hot water heater. Said it was fine and just needed a new fan. Ordered it and installed it. Saved me several thousand dollars. Their customer service coordinator, Penny, is a Rock star and a terrific communicator and coordinator by email. I wish Alltech could take care if every problem in my house!

AllTech provided great service. They responded promptly (arriving in the early evening within an hour of contact) to a frozen, burst pipe leak at a home I rent out in Reston. The technician investigated and discovered the root cause of the problem. Repairs were made promptly and communication was good throughout the process. My tenants got the repairs they needed in a timely and cost effective manner. Kudos to AllTech.

Had another company come out to look at my furnace that quit working in the middle of the night. This company told me my furnace was done and I needed to replace it. The cost was over $ 3500.00 for the replacement. Obviously, directly after Christmas this isn’t what you want to hear. So, I decided to get a second opinion and had All Tech come out. I did not tell them about the other company because I wanted to see what they had to say. They responded quickly and the tech was very knowledgable about the problem. It seems it was corrosion on the igniter and this was stopping the unit from firing. I was relieved to learn that it wasn’t a major repair or that I needed to replace the furnace and it cost me less than $ 150.00. I was very thankful that the tech was honest and when I told him what the other company said he just laughed. He said that unfortunately they’re dishonest guys out there trying to pad their checks. I would highly recommend this company to anyone.

I recently used Unilocal services to find a credible company to replace my home furnace. I was looking for a company that was knowledgable and offered a variety of options. After reading several reviews I decided to use AllTech. I was extremely pleased with the knowledge of the technicians and the professionalism they showed while working at my house.
Thank you crew at AllTech Services for listening to me and not trying sell me on products I didn’t need. A big thank you for keeping my house warm and cozy during this cold season.

A $ 79 «dispatch fee» (aka «let me come out and take a look and then give you my estimate fee») !!!
I declined the «service» because the dispatch fee is so high that any repair fee will seem worth it just to discharge the come-​look fee.
Therefore, I cannot comment on how well AllTech would do the drippy faucet repair since I’m not open to the blackmail of the «dispatch fee».

To follow up — AllTech did call a week or two after and I gave my opinion of their service. It was relayed and a manager called back to voicemail but I did not hear from them again. Recently they followed up again (6 months later) with a refund check, without an actual conversation. I give them a lot of credit for the follow up and refund. Based on other reviews, it seems like I may have had a one-​off experience. Still, watch out for any repair service that quickly diagnoses an expensive repair without a clear diagnosis.

We called AllTech Services when our HVAC system stopped cooling our house. AllTech had been recommended to us by a neighborhood friend who had received their services last summer. We had to wait a few days because we specifically requested Ed, the technician who had successfully diagnosed a problem with our friend’s HVAC system that several other companies missed.
When Ed came, I was totally impressed. He not only took the time to diagnose the problem (leak in the coils of the air handler) correctly, but he took time to understand our entire system (where the ducts were, various lines, vents etc) so that he wouldn’t miss any other potential issues. Though he did recommend a new unit based on the age of our system but also the cost of the repair, Ed was the only one of four different techs who came out to give us a repair option (all the others just wanted to sell a new unit).
When I mentioned that in the process of putting in a new system, we’d love to address differential temperature issues that we had been having, Ed studied our duct work, thought about some options, and then made some detailed drawings of our current unit and the duct work so that he could share it with his boss Abe with whom he could consult about his recommendations. The next day I received estimates from Abe with high, medium, and low cost options. Abe then talked with me over the phone about the various options and even went back and forth me several times to customize one of the options further for our needs – I was concerned about height and noise of the outside unit.
Ed and his assistant Gage came a few days later to install the new unit (I specifically asked to have Ed come, and Abe shared with me that they try to have the person who worked on the estimate present for the installation as well, which apparently is not true for many companies). They brought their own blankets to protect our rugs and flooring. They got right to work and worked the entire day from 9am to about 7pm with a short break for lunch (even though it was literally over 100 degrees in our attic and over 90 degrees outside). They were extremely polite, knowledgeable, and efficient. We are now enjoying comfortable temperatures in our house.
I would highly recommend this company to anyone experiencing problems with their HVAC system.

Our experience with AllTech was excellent. Our showers stopped working correctly. Contacted AllTech around 4PM and they had a plumbing technician at the house first thing the next morning. The technician (Jamey) fixed everything up quickly and was very professional. We will definitely use them again.

Replacing an HVAC and just having a trustful analysis on a unit that is not working properly can be very tricky. You just don’t know who you can trust. Looking at AllTech services, the company is extremely professional. Abe and his crew were most helpful in pointing out what I need without attempting to sell things that I did not need. Abe and I spent many many phone calls and he took his time in explaining my options.
The unit is being installed today but so far, AllTech has knocked it out of the park. Thank you Abe and AllTech Services!

They came out for a quote and were right on time. Reasonable prices, friendly service. When they came to do the work they were again on time, curious, cleaned up well and had creative ideas for minimizing damage to area to access tub plumbing. Greg explained everything to me thoroughly and did great work.
I would definitely use them again.

My A/​C condensation unit was clogged with debris causing water damage in my basement. AllTech came out on the same day I called to repair. I was so relieved. I will certainly use them again likely in the fall to service heating system.

Yesterday afternoon the A/​C unit at my condo stopped producing cold air; however, the fan was still functioning properly. After having a similar issue in the past, my wife and I turned the unit off overnight to troubleshoot. When we woke up this morning we turned the unit on but it was still not producing cold air. I called my father-​in-​law, who spent his entire career in HVAC and he recommended having someone come out to (possibly) refill the refrigerant.
After reading mostly positive Unilocal reviews, I called Alltech and stayed home from work to wait for the technician. I was pleased with the same day service, and he arrived within the window I was given by the scheduling office.
The technician was polite but not overly friendly, and seemed somewhat disinterested when I mentioned the initial troubleshooting steps we’d taken. In addition, he seemed unfamiliar with the make/​model of our A/​C unit and referred to the diagrams on the front of the unit several times for assistance.
After completing his troubleshooting steps, which he did not thoroughly explain, he concluded we need a new compressor for the unit, at an estimated cost of $ 2000. When I asked him whether he’d located and cleaned the unit’s condenser coil, which can cause the elevated pressure and amperage values he provided to me, he said the coil was not easily accessible on the unit and again claimed the cause of the issue was the compressor. He reassembled the unit and told me to try to stay cool until the compressor could be ordered and replaced.
Once he left, I spoke with my father-​in-​law and provided him the information I received. Based on his feedback, I called for a second opinion. The individual I spoke with via phone was much more helpful and came to the same conclusion as my father-​in-​law, that the condenser coil most likely needs cleaning, which is a $ 400 service. He went on to explain that cleaning the coil is important even if the compressor does need replacement, because an unclean coil would only ruin a new compressor. He was honest, thorough, and even asked me to text him pictures of the unit, on his day off!
Needless to say, I will be using the other company and their technician moving forward and do not recommend Alltech based on this initial experience.
As a final note, when I looked at the reassembled unit, I found screws and parts that the technician removed that were not reassembled with the unit, which is concerning. After paying a $ 95 service fee, I expect my unit to be in the same condition in which it was found.
Note: The woman from the Alltech scheduling office called to follow up on the compressor quote and seemed receptive to my feedback. She said a supervisor will call me tomorrow. That said, I plan to update this review if warranted.
Update: On Tuesday, one of the managers from Alltech, Abe, called for a follow up based on my negative feedback from the service appointment Monday. He was very helpful and even refunded the $ 95 service fee due to my lack of satisfaction. Then he offered to come and inspect our unit himself, at no charge.
He came out this morning and was extremely professional and thorough. He explained every diagnostic step he was taking and made every attempt to repair our unit. He wasn’t able to access the necessary compartment, but provided an estimate for removing the unit for cleaning/​servicing.
Based on my experience with Abe, this is clearly a company that, at the leadership level, values their reputation among their clients.
All that said, while I already sought a second opinion from another firm, I would consider using Alltech again in the future and would highly recommend Abe, personally. The only reason I did not update the review to five stars was the initial experience with the previous technician.

We hired AllTech for our gas conversion project last fall and we were very satisfied with every part of the project. AllTech came out to our house several times to adjust the estimate based on our continually changing ideas for the project– no complaints from them and very easy scheduling. They gave us the best price (and we certainly shopped around. I got 7 estimates from other companies) and were the best to work with. They responded to e-​mails quickly and answered all of my questions. They were easy to reach by phone and always returned calls if not.
Although I was not home for the actual work, my father was and he couldn’t have been more pleased. Everything was explained along the way and the men made sure to clean up after themselves. We had lines run through our home for a gas fireplace, range, dryer, and new tankless hot water heater. While several other contractors refused to or said parts of the project just weren’t possible (getting the hot water heater where we wanted it, hiding the gas lines), AllTech said no problem and did everything exactly how we wanted it, and kept it to code.
Overall a very honest, decent, hard-​working company that will work with you to get you exactly what you want a need. We will definitely call them again in the future!

As you’d expect my hot water heater died on a Saturday. I called AllTech on Monday morning and spoke with Abe who took the time and answered all the questions I had about the service call as well as the hot water heater model they use, which is manufactured in the US. He provided an estimate, but recommended I have a service tech come by and provide a written estimate with the understanding that if I chose to accept the estimate they would perform the work at that time.
He advised me that they would arrive around noon, but would give me a 30 minute call prior to arrival. At 11:30, I received a call from the office that the service tech was running late due to another call and would arrive later than originally planned. Not an issue, but I appreciated the call.
As agreed, 30 minutes prior to their arrival I received a call. Upon arrival, Greg and Michael introduced themselves and I showed them the the hot water heater and explained what had happened over the weekend. Greg, was very helpful and explained that my current water heater was the original and just over 20 years old, so I was not too upset that it finally died.
He took a few minutes to put together the estimate and it was right in line with what Abe had provided earlier. I accepted the price and within a couple hours, the new water heater was installed, the old one removed and the entire area was cleaned as if nothing had happened.
The entire experience was as pleasant as it can be when you have to spend money unexpectedly and will definitely use AllTech in the future for any plumbing or HVAC issues.

Our water heaters (gas & electric) die last week. After reading the Unilocal reviews we called AllTech Services.
Pros:
Same day service
Very polite
Replaced gas heater next day
Clean up after themselves
Locked up after they left
Cons:
The helper asked to use our broom to clean up. Haven’t seen my broom since. :-(
Several miscommunications:
–We said a 10am appointment won’t work because we had another appointment at that time we could not change but they could be here while we were gone
–We wanted 8:30am — they arrived at 7:30am so the could finish the job by 10a.m.
–At 10:10 I stated we need to leave. I was told we are wrapping up now.
–At 10:20 we left saying we would be back shortly. No one was here when I returned the invoice was on the kitchen counter.
UPDATE: We have had AllTech back to our home 3 times since the initial review. They remounted a kitchen sink, fixed 2 toilets and the master shut off valve. They are always on time (or early), polite, conscientious, and ALWAYS clean up after themselves. They even offered to replace a broom that went missing. We are happy customers.

I was really impressed with this company. I came to Unilocal looking for a place to fix my furnace that conked out. I chose AllTech because of the high rating and good reviews. My experience was also excellent. I called on wednesday before christmas and they sent a technician out a few hours later! Ed was my tech and he was excellent, very professional and knowledgable because he knew right away what the problem was. (And cute, so that was an added bonus) ;-)
He fixed it in no time and also did diagnostic and cleaning so it’s good to go. I would highly recommend based on my experience.

Had a mild problem with a toilet at the house, they came out and acted very professional and gave swift and satisfying service, Great customer service and Awesome job done by the technician Joe K.

This company is professional, on time and estimate was fairly priced. We called them based on the Unilocal reviews and so happy I did. My water heater started leaking and we needed to get it replaced quickly. A tech, Joe came out and diagnosed the issue.
After did my part and called other companies for estimates. All of the other plumbers were late, unprofessional and quoted me 3x as much.
It is rare these days to find a professional and trustworthy company!!! This place is awesome!

Well I had my heating unit go out last night. I called Alltec this morning and they said they could get a technician out this afternoon. They came out as promised and fix the unit. Ed, the technician was excellent, very knowledgeable and professional. I’ll be using these guys again.
Thanks so much!