Brakes Xpress and More

Getting my brakes fixed on my 2013 Kia Soul. Very happy with the service and staff. I was in and out in less than two hours.
The also have a limo business, Express Limos. Get work done at the brake shop and receive 10% off of your limo run. Nice!!!

If you’re shopping around for new brakes, rotors, shocks, struts, tire rotations, oil changes, starters, tune-​ups, batteries YOU NAME IT. This is the place to go. Very friendly and honest staff!
I have shopped and shopped around, and their prices cannot be beat. What I really like about them too is that they will actually bring me to my car once they get whatever I’m getting repaired removed from the car and actually show me what needs to be fixed and what they’re going to do to fix it.
Also, their brake pads have a LIFETIME GUARANTEE. I mean, this level of service is unheard of now a days. They beat out all of their competitors quotes, so much so that I drove an hour from home to come here. A+

Per Groupon’s «New Brake Pads & Installation» voucher, we came to the service of BrakesXpress, in which we were told the total ETA of the installation (an hour) and our car was taken in promptly for subsequent repairs. The owner, Rob, was quite friendly and amenable to any questions or concerns we had throughout our visit.
The lobby is largely very tidy, with coloring books and colored markers/​pencils to occupy children if you have any, in addition to a TV. The seats and floors, despite the knowledge that many people must make use of them, look and feel very clean (which surprised me, honestly).
All in all, a general experience in which many vehicle owners dread was made very pleasant for us, and we will definitely return for future car maintenance.

Be weary and listen well because Rob is an excellent up seller. The Brake job Group-​on is for «$ 59 for brake pads or shoes with installation and a lifetime warranty». If you switch up to the ceramic, which the price board says is $ 10 more, you end up paying for the $ 50 installation charge. He did discounted the oil change. I almost got the tire bait and switch, where I was about to get a cheap $ 60 tire for $ 5 less than the «good» tires because they were «out of the them». The mechanical work seems fine. Be careful of the downsides of the up selling and know what your alternatives are. Oh, and it took 4 hours for a brake job and new tires.

Well, I just wasted two hours of my life at this horrible establishment. I only came in because my dad got me a Groupon for an oil change, tire rotation and safety inspection. Since the Groupon stated that an appointment was required, I called on December 20, 21, and 26 trying to make this appointment. Each time I called I was told, «We have no availability today, but tomorrow should be fine. Call us before you come in.» The Groupon expired yesterday and I was told they would still honor it as long as I came in today. So I called this morning to confirm that this would be possible. I was told they had an opening at 1, but when I asked if we could make a formal appointment (since I would be going during my lunch break with a finite window of time), I was told no.
So I arrived at 1pm, and found out there was a one hour wait but they could service my car at 2pm. I was told to return then, which I did. At 2pm I was told it would be no more than 30 more minutes. 230pm came and went and not only had I still not received service 90 minutes later, but they took another customer who came in off the street with no appointment and put his car right on the lift.
When I inquired about this, I got a VERY rude response from their employee Rob saying that what this customer needed was more important than an oil change. It was at that point that I asked for a refund, and he again responded rudely, «Take it up with Groupon.» So that is exactly what I did. I also thought any Unilocalers looking for an adequate mechanic in Sterling Heights should be warned: avoid Brakes Xpress. Terrible experience and a total waste of time.
VERY DISSATISFIED!