Speed Car Svce

Horrible! The only reason why I gave them one star is because they’re fairly on time with the pick up, but the cars are always old and filthy! Very overpriced! The drivers are gross and unkept. They’re slick when they don’t every have change to give up. Pathetic, this place should close up.

If I could give this car service ZERO stars, I would. The prices they charge are outrageous and my car smelled like stale cigarettes. Please avoid this car service if you can.

Driver was rude. Over charged. No empathy for current life situations. Tipped very generously and couldn’t say thank you. Get some better drivers Chris the driver was hot garbage.

First off yes this car service is not so accurate with their timing but most of the time they are on point. I’m understanding when the dispatcher asks the driver where are you from the mall and the driver tells him ten minutes and then he tells the customer 10 minutes. THINGS HAPPEN PEOPLE. THERE IS SOMETHING CALLED VARIABLE CHANGE. Sometimes the driver has to make a quick stop, there is traffic, an accident, etc. stop blaming the dispatchers because those poor souls spend countless hours inside a box not seeing sunlight or their families ! They eventually come but it’s never taken more then 10 minutes. The dispatchers don’t have eyes in the streets, they are giving the estimate times that the drivers give them. The prices are phenomenal compared to the other cab services. $ 70 to the city? Freaking über charges sometimes over $ 200 to get there. Drivers have always been nice and kind but they also are not responsible for previous customers making a mess or leaving behind trash. The dispatcher also one time apologized to me for having a nasty tone when I notified him one time. He apologized and said it gets very busy and stressful with the phone ringing so many times per minute, poor probably can’t run and grab food or use the bathroom. I’ve been using this car service for a short period off time but love them and am understanding of the possible situations that can occur. keep up the good work guys and I love you!

Zero stars. Called multiple time for a cab they promised in 5 minutes. Then after 20 minutes I was told to walk over to their hub, which they smoke a ton of cigarettes INSIDE which is illegal and gross. After another 10 they told me «yea it can be a while». Better off taking the train which is 20 feet away. I don’t know how they’re still in business

If I could give no stars I would. After a wedding, my boyfriend called the car service and was told that it would be a half hour wait. A half hour later, the car never came. We called back, and the dispatcher was rude and told us it be there soon. The car never came. I decided to try calling back and hoped that he would be kinder to me. He told me it would take 20 minutes. At this point, we were desperate to get home to Brooklyn and had no other way. 25 minutes later, still no car. When I called back and asked how much longer, he told me 15 more minutes. When I told him that he had originally told me 20 minutes, he called me a liar and hung up on me. We finally found someone who was able to get us an über car, which arrived in SIX minutes. 15 minutes after I arrived home, the car service called asking where we were. That would be an hour and 15 minutes after we originally called for a cab. Do NOT ever use this car service. And they wonder why über is taking over the car service industry?!

Have been using speed for years. Tonight was a terrible experience. Waited over an hour for a car. Was told by dispatch the first time I called 15, 20 minutes. Ok no problem. Waited the first thirty minutes called back I get told oh he’s on the way to you. Call back 15 minutes after that, get told oh driver picked up wrong call. Bullshit we were outside the entire time! Driver finally gets there we say how long we waited he says you’re lucky you got a cab at all. Be honest speed dispatchers your customers will appreciate it more.

Called at 10:28AM. Short ride. 85 degrees and very humid. Was told 10 minutes. 25 minutes later, placed follow-​up call at 10:53. Was told 5 more minutes. 17 minutes later, after no car arrived and 42 minutes after original call… I walked home. Don’t jerk people around. Give a realistic wait. Sorry for the driver. My 3 minute, $ 5 ride would’ve been accompanied by a $ 5 tip.

We ordered a taxi for 4:30am from Staten Island to newark. We advised the phone rep that we wanted to pay with cc. We get in the taxi and the driver ama tarts heading to the airport when he gets to the Goethals bridge that was closed. Being a cab driver, they should know closures prior to picking up passengers! He then was back and forth with the base trying to find out where to go. I closed my eyes for a few minutes when I suddenly asked, «where are we». Driver had no idea and I had to direct him where to go with The waze app. When we arrive an hour later, the driver advises that he cannot accept cc and that the dispatcher was supposed to handle. He argues with us and hijacks my bag and locks it in the trunk like a child! Crazy and unprofessional!!! They need to get with the times! All taxis accept cash and cc!!! Driver was a dirty bum!

The worst cab service — never on time never respectful on the phone — don’t even bother calling them — you are better off taking the bus!

Horrible service was told 20 minute wait car turned up 50 minutes later after driving by my house 2 times only to have 2 guys in the back seat he had to drop off first and if that isn’t bad enough the dispatcher is nasty as all hell

Not that any particular car service in Staten Island is great, but these guys hold the record for consistently being late. Late in good weather, bad weather, any sort of condition you can think of. To make matters worse, rather than being honest about when they are going to show, they string you along telling you they will be there in 10 or 15 like 3 times. I have even tried calling way ahead to schedule a pickup, nope. Not only did they get there late, they picked someone up after they got my wife and then dropped them off before her waiting around in a deli for 10 minutes for the pick up. Sometimes you can’t avoid using them because it can be hard to get a car service on the Island, but avoid them if you can.

I called said it would be there in 3mins. boom car came then he drove me to ups to pick something up waited then took me back home. I liked it and I would use them again

Very good service on time great prices experience drivers good cars never had a problem with them

Worst customer service I have ever encountered. Cars are always late. Avoid at all costs!!!

Terrible! I needed a car one morning at 6… I told them I was at the hospital on seguine. He asked me again «WHERE are you?» I hesitated trying to think of which part of the hospital I was at and was told «Why don’t you try calling us when you know WHERE you are?» And hung up on me. And just so they didn’t get my money, I walked home…3 miles. Horrible service and I refuse to use them ever.

Atrocious service. AVOID AT ALL COST!
Called for can service due to yesterday staten island’s train derailment and the representative who after answering the phone with «hello» not even stating the business or having verbalising a proper greeting had the nerve to quote me $ 80 dollars plus toll and tip from Great Kills, Staten Island to Park Slope, Brooklyn.
Don’t bother using their service. It’s horrendously overpriced and with unprofessional representatives.

Hands down the worst car service on Staten Island. They always tell you it will be 10– 15 minutes to wait and then keep you waiting for 45 minutes to an hour. Also overpriced for such bad service. Avoid Speed at all costs.

Ever want to get in a car with other people going absolutely nowhere near where you are going? Want to do that after waiting 30 – 45 minutes on a random night of the week? Well then call up Speed the cab service where you ride standby and never know where you will end up before you get to your final destination. Hey I understand that you double up on busy nights but at least show up some time near the time given and don’t make me get in a car going out of my way because you don’t know how to manage your drivers correctly.
Save yourself the aggravation and just walk from wherever you are

Just awful. They showed up an hour late – which left me waiting in front for an hour since every time I called they said «10−15» min. The driver, while friendly, was smoking in the car when he finally arrived. And no less then a few minutes after he picked me up am I told that he’s picking up a couple.