Dependable Appliance Service

Terrible customer service they have no sense of the word. The woman who handles the calls was extremely short and very condescending from the start of the conversation. And I wasn’t even irate she seemed to be having a bad day it was actually funny for a second. Long story short don’t waste your time because I’m still waiting to get my icebox replaced after 3 weeks

I had a terrible experience with this company. I would give them 0 stars if I could. They took over a month to fix my refrigerator due to purported delays in receiving parts and service people coming without parts. I had to take off several days of work without pay. After finally «fixing» the fridge, it didn’t work a day after. The workers were unreliable and seemed to have minimal knowledge about how to do the repairs.

All these previous reviews are right. LG contracted this bogus company to fix the ice-​making issues on our fridge. The obese dependable appliance technician comes in with an attitude and says he will order parts and it will take 7 – 10 days. It’s been one month already and no parts.
I called them four times and each time they say it’s coming in next week. When you call in they always ask if we still need the parts, which makes me believe they never ordered the parts in the first place. Also to the business owner Steven J, it’s not slander if it’s true. Fix your crummy company and you’ll get better reviews.

Been waiting for a month to get my Whirlpool washer fixed (still waiting). First couple of weeks was told the part is on order. Next two weeks they say part is on back order. They’ve never called me (not even the owner, Steve, who I’ve left 3 messages for). Not very «Dependable».
Steve — I would be very happy to revise my review. Take care of me!
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Steve — I read your response to me.
I left you 3 messages giving my name and my problem (asking for Steve by Name). Your girls said they would tell you and you would definitely get back to me. Never happened.
I finally convinced my warrantee company that nothing was happening with DEPENDABLE. They agreed to just buy me a new machine. Thankfully I don’t have to deal with Dependable anymore.

Whirlpool set me up with this independent company to fix my dishwasher, which stopped working with in the first ten months of using it. I took a day off of work to wait for the technician who gave me an 8AM to 5PM window. They never came. They said that they called me, but I have no record of their call. (no voicemail or missed call) When I called them back they refused to send someone back out even though it was still within the 8 – 5 time frame and that I would have to wait from 2 — 7 the next day. Read the other reviews for this company here on Unilocal.Whirlpool has reputation to uphold and should not use companies like this with poor service records. I am very disappointed in Whirlpool and the fact that they would affiliate with a company like this. I thought I was getting a quality product with excellent care. Not the case. I am finishing my kitchen renovation and had considered buying more Whirlpool products, but after this experience I will go with another brand.

The previous 3 reviews are all a true indication of now bad and how unprofessional this company is.
I have a Danby dishwasher that has an extended warranty. First it took weeks to get a tech to even come to my home to look at it. he finally shows up and he is repeatedly asking me to flip the electrical breaker as if magically it will work again after the 5^th try. Finally he says the main board is shot and they will order one and call me when its ready. After 2 weeks with no call from them I begin calling to inquire. They then tell me that their tech took a picture of my dishwasher and the manufacturers tag had a blank spot where the serial # is supposed to be. They tell me this voids the warranty. I argue that I paid good money for this machine and it was delivered by Danby with the serial blank on the door tag. After a lot of hassle I finally was told to remove the dishwasher from the counter top and find the serial number on the side of the machine. After e mailing pics of the serial number to Dependable they finally dispatched a repair tech. the guy shows up and works on the dishwasher for more than an hour. I could see his frustration and hear his grunts and sighs as he had no idea how to fix this machine.
He finally gets it assembled and again asks me to try the breakers because the machine still wont power up. Now he tells me the machine cant be fixed and they will have to replace it with a new one. A few days later I call to inquire when to expect my replacement and dependable tells me they want a second opinion and they are sending a field supervisor to check the machine. I informed Dependable that I discovered their first tech actually broke the door lock mechanism leaving the door in a permanent unlocked state. The handle wont move or click and they door wont latch. They tell me the supervisor will investigate. A few days later another clueless idiot shows up, looks at the machine, takes a picture and tells me wait 3 days to hear from the company.
Now I’m livid, I tried calling New Leaf, the servicer of my warranty and New Leaf says they have to wait for an estimate from Dependable. Two techs had been to my home and they never sent information to the servicer. Another week of constant phone calls and New Leaf says Dependable says the machine is not repairable. New Leaf tells me that Dependable techs were not Danby certified and they shouldn’t have been dispatched in the first place. New Leaf will be sending another company for another «second Opinion»
Bottom line is Dependable is incompetent, clueless, and they even broke my dishwasher in a way it hadn’t been prior to the service call. I honestly think the machine wont power up now because the door wont lock. Don’t use this company. If you have an extended warranty on any appliance, don’t let Dependable send their untrained idiots to break your stuff even worse.
ZERO STARS

If I could give this company 0 stars I would. They were sent by Frigidaire to repair a refrigerator under extended warranty. Things started out fine but after repeated service calls, delays for parts of 7 – 10 business days (which were totally false because when I called Frigidaire directly they were able to overnight the parts to our home) and surly phone conversations where repeatedly we were told they only had one person who could repair refrigerators and he was booked for several days. They held up paperwork needed by Frigidaire and always had the phone answered by machine and never once returned the call. The piece de resistance was when the technician claimed to have fixed the refrigerator, we were told not to store meat in the refrigerator. Now who has a separate fridge for meat. I have never heard of such nonsense. I could go on but I think you get the picture. DO NOT USE THIS Company!!!

Unfortunately, after many many phone calls, empty promises, misrepresentations, and even failures to appear at scheduled service visits for repair, I have found myself here so that I can hopefully save someone else the time, frustration, and difficulty of dealing with this company. Over 5 weeks ago, a service representative did arrive for a repair and explained that a needed part would be obtained so that a repair would be completed within 7 – 10 days for a stove. I am unsure where the true blame lies, but each time that I call for a status update on the unexplained delays, I am given a different explanation. I now believe that the explanations are just excuses, and have learned that they are just not honest. Repeated promises have not resulted in any repair. It has been difficult not having a stove to cook for a family with young children that like to eat sometimes. I have had visits scheduled for an alleged reapir to take place as well as computer generated confirmations offered by the company. I have taken off work to just have the issue resolved on any and all of their promised dates, The company just fails to show (without explanation). Maybe they are spreading themselves thin by offering services on all appliances. I am just speculating but it couldbe possible to improve if their focus was narrowed down to a few specific appliances and not all appliances. They may not be qualified to conduct just a wode spread of services which ultimately end up suffering, I will be researching their licenses and qualifiations today. Please be advised that I am NOT in the habit of filing complaints like this but I have given the company every opportunity to rectify and make the promised repair but have learned that their promises, and excuses are not reliable, honest, or DEPENDABLE.