Ontime Appliance Repair

It’s hard for me to even begin to articulate what a bad experience I had with this company. They like to say that customer experience is their number one priority but quite the opposite is true. First of all, it takes forever for them to call you back. They say «we will calm you back in 5 minute» and 5 hours later still no call. The repair guy had to come 3 times to fix my refrigerator, and even then he screwed it up. He said a part needed to be ordered and then there was silence from the company. When he finally did come back (this after me not having a fridge for 2 weeks), he put in the part and the fridge still didn’t work.
So I called another repair company. The guy told me that the wrong part had been installed and that the first repair person had to jerry rig the fridge to make it fit!
Most egregious however is that after I 1) complained to them and 2) wrote negative reviews here and on Angie’s List they said they would refund my $ 400 if I took the reviews down. So I lived up to my side of the deal and took the reviews down, but two months later, they haven’t refunded my money. The claim the check was sent to the wrong address (even though they have been to my apartment 3 times). My guess is that money is never coming.
My recommendation is that nobody should even hire these guys. They are a disaster. Zero stars although Unilocal made me put one.