Enterprise Rent-A-Car

Needed to rent a car for the weekend and the closest location to me didn’t have the car I wanted, so this was the next closest location. When I got there, they upgraded me to a midsize (from a compact) which was awesome. Car was dirty on the inside, but the car itself was great. Upon returning the car they gave a discount for the dirty car and the ladies at the counter were super friendly and helpful. I’d rent from here again.

We needed a rental car last month and stopped by and saw Ryan, after our reservation with Budget fell through and we were told they had no cars. Ryan, hooked us up with a black Jeep SUV. Ryan’s customer service was outstanding and very professional. I would recommend this location to anybody!

Talk to Caitlin, she is awesome! I rent a few times a year and she has by far been the best! Wonderful customer service!

I dealed with four people at this location few times. Two girls and two males. All girls are really nice and provided excellent service. One gentleman is also nice. He used his Maxima to drive me home. The other gentleman let me feel that I am dump ass twice. I wonder why they didn’t fire him.

I’ve had to rent two cars from enterprise over the past month both experience were great. Both times they have someone to pick me at the body shop AM the service was friendly and they got me in and out quickly.

Ryan made this whole situation. Painless and smooth. Listened to what I needed and got me the perfect rental. Even had a impromptu car seat lesson.
Thanks enterprise! You’ve earned my business.

We rent from enterprise 4+ times a year and had been using the Cypress location for a while. When we wanted to leave on our trip a few hours early, Cypress couldn’t accommodate us (or didn’t want to), so I called this location and wow! What a huge difference in service!
I’ve always thought Enterprise did cookie-​cutter type training, so the associates were all sort of vanilla and very scripted. Not true.
From the first call to the return of the car, everyone on this team (a very small group) was great. The vehicle was also outstanding.
I highly recommend this location, even if it’s a little farther for you. The service is worth it! We will be back.

I was so impressed with the amazing customer service I have received from this location. From the moment I called to closing out… My daughter was just in a bad car accident, we were already feeling the stress of that, but we desperately needed transportation to get around. I called a bunch of different locations, they were kind, but this location went above and beyond to help me out. The young people working in this office were so kind and understanding, it really put me at ease. The best was that I was in and out, no hassles! Caitlin, Ryan and Robbie you’re awesome!

I’ve rented from Enterprise ONCE before but at a different location… I will say I like this location MUCH better… I was renting a vehicle for my bday week in Vegas and I wanted something Roomy, classy and ok on gas… I rented a Hyundai Santa Fe, I REALLY wanted this particular model because I am purchasing one next year and really wanted a 4 day test drive of sorts… we got there and as always in my renting history… they upgraded us, because I had specifically asked about an aux plug in for my ipod and I guess the santa fe they had didn’t have one… so they gave me a Jeep Grand Cherokee… «in Black. YES!!!»… I was bummed at first but then when I saw the Santa Fe model they had was a «Sport» which is a lower form of what I will be buying… and it was «white» I was a lot happier with the Jeep… I feel dumb for not getting anyones name. but the blonde girl at the counter was very nice, fast, and explained everything upfront and made the process very smooth… She was also the same girl there this am when I returned the car and made the return very easy… «only I really didn’t want to give the car back» ;0) also the girl who gave me a ride home was also very sweet… A+ guys… I’ll be coming back for sure… thank you for making the process for someone who chooses NOT to have credit cards in their life a lot easier than most people make it!!!

Unilocal Challenge 2016 ¹⁶⁄₁₁₆
I have rented here a couple of times over the years. It is close to home, close to work, super easy to access. Located at Beach and Chapman in Stanton near the Starbucks. They have always been nice to me.
Super easy process. I must of asked the call center a gazillion questions. Reserved my car online, then called them back just to confirm it. You can either reserve online without interacting with anybody, or call directly. If they are busy, your call gets sent out to who knows where, but whoever answers they will help you.
Orginally I was going to UBER my way to the facility or take the bus from work. But, they will pick you up within a few miles. The sweetest driver picked me up at home in a really cool Nissan. She was super cool, and easy to talk too. Then when I dropped it off I got another ride home.
When I arrived staff was super friendly. All my paperwork was ready. All I had to do is sign and give my credit card for a deposit. They do need proof of residence along with your ID card. Luckily my Dogs ID card was good enough. No, Im serious. It had my name and address on it too. Other form of ID could be something you can pull from your smart phone.
My car was pretty cool. It was a 2015 Nissan Altima. It was clean, had super cool features on it. Could not ask for a better ride. Hubsters just told me NOT to get the Hyundai. This is a small location so if your heart is set on a good car make a reservation!
Now, let me tell you a little bitty secret. The parking lot is teny tiny. There is a back entrance off Chapman you dont have to flip a U turn on Beach Blvd to enter the lot.
Now lets talk, the green stuff. How much will it cost you? Well if you are local they have $ 9.99 deals with a daily maximum of 100 miles. If your like me and plan on driving more than 100, then stick to the unlimited mileage deal. Basic lower end cars start at about $ 21. Moderately sized sedans are about $ 24 or so. The bigger trucks, SUVs, Vans cost more. A lot more. Just do your research. Look for coupons. Cars are rented in 24 hour periods, and they are closed on Sundays. Weekend rental from Friday to Monday cost me the deposit up front, then pay upon return.
The real costs is in the insurance. It is always a good idea to get some so you don’t have to worry about any problems on your road trip.
This place was cool.
#832

I have been renting from this location for the past couple of years, and I have had great experiences. I use the cars when I take a weekend trip and don’t want to put the miles on my car. The staff is really friendly, the cars are decent so I know I will get something that matches the type I reserved, or better. They also pick you up, or drop you off and that is very easy to request as well. I like their service and that keeps me coming back to this Enterprise location — also I use coupons a lot and they always accept them and accommodate me, which doesn’t always happen at other places once they have you in the door. I have had other locations tell me they don’t have the upgrade available, or try to up-​sell me on everything. I never feel that pressure or disappointment here, and they just seem to be easygoing and helpful people. Highly recommend!

I called Hertz from the repair shop and they said it would be a 30 minute wait before they can leave to come get me. We called Enterprise instead and I waited maybe 10 minutes for them to pick me up and the driver even apologized for the delay. Super friendly and nice. Steve at the front desk was super nice and friendly. They hooked me up with a really nice rental. I’m definitely converted to Enterprise for my car rental needs in the future.

I love enterprise and this location! Aside from having competitive prices, they provide a very professional and efficient service. I won’t go anywhere else. I have become a long time customer. Thank you.

My recent experience renting here was not the best. The service was slow, the car was not clean, and the gas tank was empty! I almost ran out of gas going to the station! The only good thing I can comment on, is getting a bit of a discount upon returning the car. I really would be hesitant renting from this location in the future.

Customer service is amazing and the prices are just as good if not better than other rental places… love them! Only downside is I wish they had after hour dropoff options so I don’t have to come back again the next day… otherwise a great experience.

The rate is fair, they did not have economy so upgraded to compact which is Hyundai Accent. (for a compact its bigger than I expected)
Not a fan of Korean car but since it’s just a one-​day rental I could care less.
I signed the paper and got the key in less than 10 mins. Maybe because I also purchased the damage waiver so they did not even go through the car with me at all. He just asked if I know where is everything and I was on my own.
# The car had a strong fragrance smell at beginning but soon gone after opening the window.
# Whoever clean the car did a lousy job. Acceptable unless you are a clean freak.
# The seat had stains on it.
# They gave me the car at half tank! So, it was a little difficult to estimate how much gas to put when returning the car. Ended put full tank by accident. (my stupid friend!!!)
# Something got loose at the bottom so every time drove over dip you can hear the scratch sound.
# Their parking lot is super tiny, I had to ask for help to get the car out of the lot: P even the staff backed up like 4 – 5 times to get the car out. If you can’t do it without hit other cars, ask for help.
# You can cell them to pick you up.
Overall, friendly and efficient. Fair price. My mechanic is just half mile away so it works for me.

Enterprise RENT A Car!
Beach Blvd. STANTON.
Brandon…is the worst customer service person ever!
The entire crew is just beyond bad!
I have used this location in the past. Just because my car was having work done on it.
I use to rent a car for a day.
Run away from this place!
If you are out of town person. Fold and get a car at the airport. The price is so worth it.

Good experience and good rates… friendly staff… thanks Brandon; very kind gentlemen who enjoys what he’s doing and is understanding and accommodating in clients needs
…will do business again with in the future…

New mgr Brandon and Caitlin are very helpful and give great customer service! Always friendly and professional even when slammed with customers. I reserve cars online before going in and if they don’t have what I reserve I get a free upgrade. I’ve been renting from this location 4 almost a year and even though the staff changes the service is consistent and I always know I can expect to get what I want. They have even gone so far as to look for the exact car I want. I like to rent the small Fiat and they will look for one for me if I call ahead.
I’ll be moving out of state in a couple weeks and I definitely wants to rent my moving van through this location to ensure that there are no snags with my move. Probably the only thing I don’t like about this location is that they’re not open longer on Saturdays but that’s my only gripe!

Not impressed. I have been renting through Enterprise for the past 3 years since joining my company. This was by far the most unprofessional location I’ve been to.
The location I originally rented from didn’t have my vehicle ready. So, they sent me here. I had a few problems:
1. When I picked up the car, he walked me out and I automatically started walking around it pointing out huge scratches in it. Normally, we document them so there aren’t any problems when I return it. He looked at me and said, «I’m just doing this as a favor for [the other location manager],» and handed me the keys.
2. It was dirty. There was half a bag of Fritos under the passenger seat.
3. Worst of all, I got all of 20 miles before the gas light went on! I’m from out of state, rushing to get to my grandparents before they go to bed so I can say to them for the first time in five years. And I lost a half hour running around trying to find a gas station at 6:30 off the 405. I spent $ 30 on a half a tank of gas, and ended up returning it with almost that much in it. Fortunately, the location I returned it to was the original location I rented from, and they gave me credit — no thanks to this location.
My whole experience with these folks was much different than any other Enterprise location I’ve ever been to, and it had negative impact on my trip. There’s another location just a couple of miles up Beach Blvd. Save yourself a headache and go there.