Sleepy’s

Buyer be warned! RIP OFF! Bought mattress in Feb. Noticed side bulging and lumpy top. Called to see about refund. Sorry, day 31. Refund is 30 days. What about 10 year warranty? Go to store for exchange.Went.Obviously not interested in same product, but only worse quality mattresses avail or spend @ $ 200 more. BAIT AND SWITCH. Was talked into switching for same mattress as it is «a very good mattress» and obviously manufacturing defect. When new mattress was delivered, they refused to complete exchange as the old mattress was missing a label tag. Remaining portion clearly states that only consumer may remove label which is a stiff hard tag at the head of mattress, square in middle of head area. Called Sleepy’s and requested district manager call me. Never called. So much for 10 year warranty, PRODUCT DID NOT LAST A MONTH and they expect you to be stuck with it. SHAME ON SLEEPY’S and THIS AIN’T OVER. DWP, Stamford 6 901.

I just signed up for Unilocal in order to leave this review. The man «helping» us didn’t get up, didn’t help, and then was condescending about our price point. Then when I told him which $ 2000 queen size mattress we had recently bought there, he said «that’s a guest room mattress, not a master bedroom mattress.» I am newly out of college and can’t afford a $ 4000 dollar one, which is what he suggested we need to spend. I was made to feel very small by a real jerk and will never go back.

Everyone at this Sleepy’s is very nice…
But we ran into a huge problem with delivery. After buying a mattress, we were eagerly awaiting its delivery. And waiting. And waiting. After our window passed, we called to see what’s up. After getting disconnected after a 15 minute hold time, we learned that Sleepy’s had the incorrect phone number for our delivery and had left when they couldn’t get in touch with us. And there were no groups willing to deliver it (again) later in the day.
When we asked how that could have happened, the customer service rep implied we had given them the wrong phone number. So much for the customer always being right.
Fast forward to the next day, when delivery was rescheduled. NO ONE UPDATED THE DELIVERY WITH THE CORRECT PHONE INFORMATION. Thankfully, someone was leaving the apartment building and let the delivery guys in, otherwise they would have left without delivering a second time.
So the salespeople at this location are really nice but Sleepy’s delivery logistics and customer service leave a lot to be desired.