Sam’s Wholesale Club

Always crowded, always not enough employees at the cash register, cashiers forgot my items and then overscanned, stopped at the exit and told to go to customer service just to buy those items and return the extra item I didn’t have. Took super long and wasted so much of my time due to their employees lack of proper work standards. Rather drive 15 extra minutes to go to a better Sams than this one

Horrible food mart. Dirty and they charge extra for cooking whole fresh pizza. I feel bad for employees, but bottom line service and food are not good at all.

BAD SERVICE!!! BAD SERVICE!!! BAD SERVICE!!! BAD SERVICE!!!
They will put you on hold for 30 minutes and then Hangup on you.
I bought my mom a membership for sams about two years ago. ive shopped with the card at this place many times.
not a big fan of paying to be able to shop at a certain Store for just 3 – 4 times a year.
we went shopping yesterday there, bought a shirt for myself got me an XL came home tried it on and found I needed a Large instead went there this morning and asked to exchange and the lady said no I couldn’t since my picture wasn’t on the card (even though I paid for the card)
wasn’t asking to return nothing all I wanted was to go get a different size.
called back trying to talk to the manager over member service, been on the phone for the last 20 minutes and still no answer.

I have been to this location on several occasions, mainly because it is the closest to where we live. There are a few pharmacy techs here that are not customer friendly, or properly trained in customer relations. I waited at the pick up window on this visit for 2 ½ minutes before being addressed. No one else was in line, nor was anyone waiting in a seat. There are 3-​available techs that I can clearly see behind the counter, and though they may have been busy with doctors, nurses or previous orders before I walked up; it would have been nice to be acknowledged and inform me that you would be with me shortly.
I am not a negative poster, though I do understand it is more likely that someone will post negatively about an unsavory experience, rather than take the time to post about a pleasant experience.

I came to bring my moms car to have a tire replaced. The associates seemed to not want to work. I was told my tires were «special» and they didn’t have them. They don’t offer to check outs locations or order them. They swiftly went on to the next customer who just walked in. I then had to wait until the inspected her vehicle and sold her a battery before they returned to look up the item I needed.

Don’t go to SAMs club in stafford. Not only do they not honor the veterans promotion that all SAMs clubs are offering but the manager is clueless to the promotion. Completely rude and disrespectful too

The usual Sam’s stories that occur at every Sam’s store. Long checkout lines that are unavoidable. Clueless and unhelpful clerks in every department. American Express and Visa credit cards are not accepted. I only shop at Sam’s in an emergency. Two stars instead of one because of cheap gas.

Great for buying in bulk for toiletries and cleaning products –and of course when throwing a party. I just wish they had more lanes open at times.

Today was the day I felt Ignorant !! members services personnel not well trained about protection plans sold thru square trade, so here is the scoop:
I went to get a copy of my receipt for claims purposes from square trade as per requested, no a big deal, I get one copy and ask the woman who has more than 10 yrs name badge on her about it, she said that the two years $ 99.00 protection plan «CAN NOT BE» any claim, until the manufacturer 1 year standard warranty expires, then the protection plans «kick in» and its time to do a claim, ha?
Yeah I know lady, so let me get this straight I purchase a $ 699.00 computer and a $ 99.00 protection plan for two years, a month later the computer its damage by accidentally drop, OH great I’m cover for that, no biggie so she is telling me «you have to wait for the year of the manufacturer warranty period to expire» so I’ll be without a computer for almost 10 months ha? just plain ignorance, of course I contacted square trade service, the contract clearly states that the protection plan starts the next day after your purchase of course ! I believe that some employees need to have lot more knowledge on protection plans sold thru the store or at least ask for help thanks for reading.

It had been a few years since I’d been in a Sams so I thought I’d check it out. Walking into Sams I could tell it was the «Walmart version of Costco» just from the clientele. Children running around screaming is not the shopping experience I want. I’m not even sure why people would bother coming here instead of Walmart… sure there were some neat products that were pretty cheap, but why pay for membership here? I felt that the majority of stuff here you can buy in bulk at Walmart directly and sure it might be a tad more expensive, but likely off set by the membership cost. I went in for the experience, that’s what I got. Perhaps other locations are better. Costco is for sure!

If you’re hoping for a Costco, get your head out of the clouds. Sam’s is a glorified Walmart, let’s be honest.
Lines are long, staff are angry and the customers are dirty, rude and on a mission to get in your way at any cost.
On the contrary, I happen to get Sam’s Club gasoline almost on every tank of gas. It’s an old habit from Arizona, where I swore I got better gas mileage because of it. Haven’t noticed it yet from this location, but will update.
So far it’s a Sam Walton special; mediocrity and congestion.

This 5 star is for the bakery. They need a raise seriously. The cakes taste like the ones you would pay upwards of $ 50 for, and here they are under $ 20. ;)

Lost a star b/​c of their connection to Walmart which exploits its employees. Couldn’t pass up awesome deal on LS for annual Plus membership. So far like it a lot more than Costco– prices seem cheaper for staples like rice and soups. And really a bargain 4 sale items like yogurt and cereal. Staff are nice and less of a marauding horde (probably b/​c less free food) if u actually want to shop. I eat at home before shopping so don’t like mob scenes at Costco. Also, they take credit cards without having to pay for higher level membership. Gas also uses credit card but no mid-​grade — but other two r MUCH cheaper than HEB.

Great merchandise spotty service. I think people that work here are nice they just don’t go out of their way to help

Good place to shop and dine in if you need to.

If you like buying a very limited selection (and many off-​brands) of foods, household supplies, etc. in bulk then this may be the place for you.
I am not a Walmart fan, not at all, and Sam’s is part of the Walmart mega corporation. At this place you’ll find items sold in bulk in categories of packaged food to basic household items. You’ll also find some appliances, electronics, auto parts and tires. There is also a clothing section, if you can call it that, which was nothing more than a collection of the same size and styles.
Bulk is the main selling point here and as mentioned with no variety in any of it. I was very unimpressed with this aspect as well as with the quality of products sold here.
To shop here you have to be a member. If you don’t want to become a member you can come with a friend who is and items can be purchased on their membership.
I came here to look around and see if any items such as paper towels were worth buying in the large quantity offered and see what else may be a good purchase. Other than the aforementioned basic paper towels, I didn’t see anything else that would make this place worthwhile for me.
I suppose Sam’s, like Walmart, is a place you either like or do not like. For me, the quality and selections just aren’t there and I feel much better going elsewhere.

Understandably, Walmart Corp. has no incentive to dedicate itself to customer service. Poor customer service or not, throngs of people will still beat down the door and they will continue to make record profits. As a Sams Advantage member for many years, I would expect better treatment and to be handled accordingly. FYI, they take their business members very seriously.
Business members are apparently allowed in the store two hours before the «regular» people… when I unwittingly showed up 30 minutes before I was «allowed» to be in the store, I was refused at the door. I asked Customer Service to have an exception made for me considering I traveled a while to go to this store. I was basically offered the option to upgrade my membership or leave the store. I chose the latter and chose to share my experience. You’ve been put on notice! Upgrade that membership people!

I’ve been here many times, and what can I say — it’s a Sam’s Club. But, my review is based on buying a new set of tires today. I arrived, and the guy asked me, «What size are your rims?» I looked at him quizzically and gave my make, model, and year of the car. The guy asked another guy to go out and look at my car to determine the answer. I guess you’re supposed to know this information when you arrive, so take note.
Nonetheless, the guy who returned from my car looked in the inventory for available tires. I have to admit that based on name brands, I had originally wanted Michelin, but the guy instead recommended a set of BF Goodrich tires. Not only were they much cheaper, but he said the Michelins tend to actually wear out faster. I was surprised to hear this [Shouldn’t more expensive tires last longer?], but given I know nothing about tires, I took his word for it. My Goodrich tires were about $ 85 each compared to the Michelin tires for $ 116 each. I wrote a check (AmEx & Visa not accepted) for $ 461 for a set of four.
The guy said the installation would be done in about an hour. This seemed fair because there were about 6 cars in the garage when I had arrived, so I knew it’d be a somewhat long wait. I hadn’t made an appointment (not sure if they take them), and walking around Sam’s for an hour didn’t seem like a bad thing to me (hadn’t been in a while).
In an hour on the dot I returned. My car was being reversed out of the garage into the parking lot just as I walked up to the window to check on the status. I have to admit I was impressed. I am so used to Firestone lying about their wait times or taking 1.5hours to do an oil change (wish Sam’s would do these!) that I was pleasantly surprised.
At checkout, one of the guys told me to hold onto my paperwork for warranty purposes. «Put it in the glove box — that’s the best place,» he instructed, and he’s right. Per my dad’s request, I asked what they did about the stems, since my dad read somewhere the #1 problem with Toyota Corollas is that service people damage or try to replace the stems, but shouldn’t, since Corollas’ stems have sensors in them. The guy immediately responded, «They’ve got sensors; we can’t do anything with the stems.»
Promptness, service, knowledge, and the fact I automatically felt the difference as I reversed out of the parking lot gives the Tire & Battery department four stars!

This location is usually pretty good. I haven’t had any problems. If you’re ever in need of cheap gas, they have a station. However, you will need to swipe your membership card to do so.

I love Sam’s club!