Rooms To Go Furniture Store – Stafford

This location is 2 minutes from our apartment, so we had to give it a go when we were ready to make our first new furniture purchase.
Having zero experience buying from Rooms To Go (or any other store) we went in blind, not even checking the online reviews.
We initially talked to a fairly average salesman, who we made sure knew that we were «only looking». He respected that, and gave us all the information we needed to make the purchase.
Fast forward 2+ weeks, and we go back in for round 2, still virtually clueless of how these type of meetings «should» go. Again, salesmen were crawling everywhere, but we were met by an exceptional employee from NYC named Mo Salem.
Almost everything we were told before was still the same (price, even it was passed Memorial Day, warranty, etc.) We ended up getting a Chicago Style sofa, in the color we wanted, for what we were expecting.
Two things changed, however, between visit 1 and 2. BOTH were either our fault for waiting, or out of our control. The pillows we really wanted were no longer available, and the delivery date was pushed back (RTG has over 420 stores, and the style was very popular at the time)
After all was said in done, we are not satisfied with the couch. Customer Service shouldn’t trump product quality in the end.
Cheap furniture sold by nice people.