Escape Salon & Day Spa

The techs were nice and professional but as i was getting my pedi the empty spa bowl next to me had a dirty ring around it… and i guess bc it was busy the receptionist came to start the pedi bowl for a customer without cleaning it out and that was disgusting thats how diseases are spread around. Employees Please be sure to sanitize/​disinfect all pedi bowls. This is unacceptable!

I came in with my step mom and little sister for some girl time. This place is one of the nicest nail shops I’ve ever been in! Wonderful customer service! I live in another state but next time I visit I’ll definitely be back. Kim took great care of me.

Customer service is key! The water was ice cold for my pedicure the tech informed me the hot water heater broke that morning which was on a Saturday. They continued to service customers with cold water and offered to bring me hot water from the microwave. I feel like I should’ve been told this at the door when I asked for a Pedi and Mani celebrating my birthday.
After reading the service menu I told my tech I was interested in the VIP room and that it’s my birthday. She never offered to take me to the VIP room as if she had already started my pedi tub of cold water & she didn’t want to fill another tub… That was clearly a failure to upsell.
When it’s time for me to pay for my services all the ladies are huddled at the front desk talking I told the woman I had gift certificates from my job for my birthday and they were in sealed envelopes from American Express she told me I could use them to pay for my services. I opened each one in front of these ladies she swiped all 4 and gave me receipts to sign. After all transactions were final the manager I believe looks up and says «I’m sorry we don’t accept American Express». She insisted on refunding the transactions, I called to check the card balances on her business phone they all said «0» balance the money never went back to the cards and she still wanted another form of payment! Need I say more?
Had you all been paying attention to your PAYING CUSTOMER and not having social hour!!!
When your charging the prices you charge and serving wine/​champagne, fruits, and muffins you need to be able to deliver champagne customer service as well!!! I will not return to this establishment they advertise as a SPA not a Nail Salon!!!

Honestly I I’m in love with my nails and so is my sister in law we both went in and got a full set of nails the service there is awesome and they are the nicest people i ever knew
There prices are a little expensive but totally worth the money

Used to go there, but staff is rude and quality is down. I had a pedi done which lasted about 15 mns. Minimal scrubbing and my feet felt dirty. I mentioned it to my tech, who ask me to come back the next day as he was rushed. I did and all the techs and supposed manager who recognized just kept coming back and asking him questions in their languages. I felt very uncomfortable and got a couple of dirty looks! I asked him if there was a problem and he said no. but, at this point, he started feeling uncomfortable as well! I told him to finish up as I felt the manager was also pressuring him. The techs were talking loud and making what felt like rude comments. Service is poor and quality has gone down. Definitely, not worth the money!
oh, only cash tips. there is an ATM in the shop that charges $ 3.00 for withdrawals. Well, rounded business

I have been going to Escape for many years. Their service is great. The staff is friendly. I definitely tell my friends to come here.

I’ve been coming to Escape for years. Their prices seem to keep getting higher with each renovation they do and more nail polish color they get.
I finally found someone I liked there, Diana, but she left. So I was pretty bummed. Then I found out she’s at Tony’s nails by Goodwill. So I’ll skip the higher prices and go where she is.

I’ve been going for over a year. It really depends on who you go to when you go. I make an appointment for Jade for my pedicures. No one else. The first time I went I go some money hungry person who only wanted to upsell. A friend told me about Jade and so I went back. I am very particular about my pedicures, she learned what I like, and don’t like, and I’m happy every time I leave. Waxes — Once again it depends on who you get. I had «Moon» and she had wax all over the place. Never again. So I only go to Lynne. She’s been good to me.

I’ve been coming to Escape for years and honestly the service has declined dramatically. You used to get service that matched what you paid WAY too much for.
I used to think Lynn could do no wrong with eyebrows. She’s failed me. Not only did she give me two different shaped eyebrows but she also tried to pawn me off on some newbie after I specifically asked for her. It’s not like I was interrupting her sitting around doing nothing.
Lastly, my acrylic nail removal. Leena tried to cause the most pain to my hands as possible; I can only speculate. Most of us know you can avoid the pain by presoaking in acetone, but no. Escape only cares about profits, forget the customer courtesies, get it done, get them out, grab a new one. It’s not like they were busy at this hour. They could have easily taken their time and done a professional job.

Clean, efficient and accommodating. I have been here several times and will be back — Lena is Awesome! I don’t do acrylic so in my mind the attention to detail of my French tip pedi and the perfection of the American is VERY important to me. also I was immediately offered water and it came with lemon in a crystal clean glass (also very important!!) with a straw and ice. Like I said the little details are important to me. Anyhoooo have a great day Unilocalers!!!

If the customer service wasn’t so God awful, it’d get three stars for quality.
After the masseuse and receptionist failing to communicate and cutting mine and my mother’s massages down 30 minutes shorter than expected, I would have chalked it up to an honest mistake were it not for the way they handled this. The receptionists and masseuse’s response were essentially «oops.» Not, «how can we make this better,» but rather an attempt by every employee involved to blame another one for the screw up. In response to the direct question «Who is going to be held accountable for this?» all the receptionist had to say was «Uhh, I don’t know.»
That being said, a shorter massage than expected is not the end of the world. However, whoever is managing this place should really consider training their staff in basic customer service, it was laughable the incompetence and finger pointing your employees engaged in rather than just owning up to a mistake. Especially given their website’s guarantee that they reimburse disatisfied customers.

I give this salon 4 stars because the salon is immaculate & they have plenty of color options to chose from not to mention a glass of wine or whatever you request while you are being serviced but the tech Selene who did my nails was just plain out RUDE! I tried making small talk but she was just very nasty I’m not even a smile! She had an attitude the entire time she did my nails which annoyed me I mean last time I checked I’m paying you & I expect exceptional service needless to say I will not be back! I refuse to pay my money & deal with attitude!

Went here for the first time this morning with my bestie. We were impressed from the minute we walked in the door. This is what I would image a spa should look like. We were treating ourselves to specialty mani/pedi’s but then decided to go for facials too. The wine and fruit and crackers were a great bonus. They truly treated us great with no sense of being rushed the entire time we were there…9:30am til about 1:15 pm. It was a great «escape» for both of us. I am already planning a return trip with my sister next month and then again with my bestie in January.

It’s been years since I had been here. Clean facility. Nice staff. Decent price for services. Tons of services and products available

Made an appt for myself and two other friends for a Friday evening. We showed up for our appointment on time and were escorted to the vip section in the back because the regular chairs were full. By the time the ladies were able to help us, our water was cold and the service we received was pitiful. They were constantly pressuring us into getting the spa pedicures which is probably a requirement but asking once was enough. My girl mocked me when I asked her to cut my nails shorter (my only request) and began to argue that they were short enough. Once she was done, she got her stuff together and walked away without even saying a word. Our pedicures lasted for maybe 15 minutes and it now being Monday, my polish has completely come off. Along with one of my other friends.

Tasteful, simple and tasteful décor (earth tones), it’s surprisingly relaxing for how many people the salon can accommodate. Kim did my pedicure. She was attentive and friendly. Linda did my daughter’s pedi and mani. She was nice, but once she started the mani she was on her cell phone several times. They were definitely gave me more and better attention/​service than my teenage daughter. This was for her prom and they knew that. The focus should have been on her. The up-​sells were a little much. For the most part they do not carry Opi. They do use UV light for finishing. The pedi chairs are newer and have massage features. They offer eyebrow waxing and coloring. They have mani’s for men. Overall for Stafford this is a beautiful salon with attentive estheticians. I would be willing to come here for all my nail needs.

Remember, your manicure/​pedicure are only as good as your individual tech. I can say that my regular tech, Ann, is excellent and bends over backwards to make sure you’re happy.
That being said, I do usually get the top spa mani/​pedi package with either gel or pink and white nails, so I do tend to spend a bit more and their prices at that salon are higher than other nearby salons. But I’ve always been treated very well. It took me a while to find the tech I meshed with the most and I love Ann and have been going to her for about two years now. I like that she will work with me to try new designs or techniques and tries to get my gel overlay as thin as possible so that they look natural. I always get a ton of compliments from others when they see my nails.
If you do decide for the spa mani/​pedi package, be prepared to spend some time being pampered. The leg and foot massage with the pedi are divine when Ann does them and they’ve been very good for diabetic foot health. She’s very careful about clean tools. She has a wonderfully gentle but firm touch. Her pedicure paint jobs last forever! I’ve never ever had a problem with chipping. My toenails grow out before the paint chips!
For nails, she does a fantastic pink and white acrylic, but she also does the gel overlays, which look so nice and natural and if you keep up with them, you never have to get artificial tips. I used to do either a plain French or American (paler white/​not as stark bright as the French) or the French with some little gems for a little extra fun bling. Lately, I’ve been trying new painted designs, which have been very fun. Ann is learning those along with me and I usually have to find a sample picture and even better if it has a tutorial with it. She says she’s been enjoying the challenge!
The salon itself is always clean and elegant, although, during busier times, it can be rather noisy, especially when rude customers sit and talk on their cell phones and sometimes the techs can get chatty with each other and get a little loud, but during your pedicure, you can ask for curtains to be drawn around you and that helps make it more peaceful. They just recently added a bar and more special occasion private rooms for pedi parties and the like. They’ve done a nice job on the remodel. They also do a good job with ventilation, which I appreciate. Some nail salons can be overpoweringly whiffy. Yes, the techs will try to upsell your services. If you just say no thank you, most will leave it at that.
While Ann is definitely the best tech there, in my opinion, I can also recommend Lena and LaMoon. They’re both sweet ladies who do a very capable job. I just meshed best with Ann.
Please remember to take some cash with you for a tip, as they don’t allow it to be added to your credit card payments.

I have been to this place on four seperate occasions over the course of the last year (shame on me). I figured that place was so beautiful and they had so many options, that I had to just be attracting the wrong Techs. Uh no. No more. During my last experience, I received a pedicure service that I could have done at home. The tech was in such a hurry– the whole thing **may** have taken 15 min. I couldn’t believe it! Horrible!

If you need a mani/​pedi, go to LaMoon! She is the
. Seriously though, she is legit. I’ve had a gel manicure done with her 2x and both times they lasted me well over 2 weeks. She’s really nice too.

There hasn’t been a review here in a long time and nothing positive, so I’m def writing this. Honestly, Escape is the ONLY place that can get my nails right!!! I don’t mind paying a littler more to have my nails not bubble up underneath, pop off, chip, etc. I get the pink and white nails. I did get gel before and hated it for myself, but LOVE the pink and white. Pedicures are varied in price and yes, Escape is a little more expensive. But I like that they are sanitary and keep their shop clean.