Sears Auto Center

This place has gone down hill! Slow service (one person working the counter). Takes forever to get someone on the phone. Complaining customers right when you come in. No wonder they’re having problems. Go to Wal-​Mart and get the same crappy service and save money.

Now I understand why Sears Auto service looks like something out of the 70’s. And not in a good way. Waiting forever for someone to help you while «management» stands around. The staff has been friendly but look stretched too thin to be effective. Much better options than here.

Won’t answer their phone I can’t imagine what their customer service is like. Rings and then just quits.

My daughter went in for new tires, when she got home I noticed that on her invoice the tech noted that he had broken a stud off when installing the new tires. I asked my daughter if she was informed about that and she told me no. I called and spoke with an assistant manager who was sorry and told me he would order the part… I called back in a few days and the part had not been ordered. The manager did order the part and it will be installed free soon. BTW, I have spent over an hour just trying to get thru to the store over the last couple of weeks, they are severely under staffed. Hope it gets better.
Update: they fixed the issue and no problems since

I called this auto service center to order tires. First I was told I was ordering the wrong size. I know what size I need! I ordered them and asked when I should make an appointment and they told me I could come in on a particular day and I did. I left my car for 1 ½ hours to come back to the same tires on my car. I was told I ordered the wrong size. After trying to figure it out I left the store. I called assistant manager the next day. He said my tires weren’t there. I was told that they were tires that were like mine only in a different size. Come to find out they were totally different tires. I feel like no one there knew what they were doing. I’ve been asked to speak to the manager and when he got on the phone and I introduced myself he said «yes I know who you are.» Told him what happened and he was making excuses for the the assistant manager. I asked if that was the way they did CS and he chuckled and made a sarcastic comment. I called Sears CS to file a complaint. It’s been since June 2. No communication at all. I called today and spoke with a CS person and she acted like I was being ridiculous. My point… do your job right, do not treat me as if I am not of importance to your business. I will NEVER use Sears automotive again and I will try and talk anyone else out of it.

I hope this was just a rare bad day for them. They open on Saturday at 8. I started calling at 8. They never answered. I called every 1 minute for 15 minutes. I drove the 5 minutes there. At 8:20 I was 3^rd in line. The one girl never looked up or acknowledged us. She was looking at the computer and printing on the printer for over 10 minutes. Her phone was ringing constantly but she never answered it. She took the 1^st man at 8:40. She was with him for over 20 minutes. She had a phone that rang constantly but she never answered 1 call. At 9 she took the 2^nd man who had an 8:00 appt. but walked away and after 10 minutes another employee came out and helped him. At 9:15 she came back to her check in counter. She asked what my car problems were and I told her that my A/​C was not blowing cold air. She walked away and came back in 5 minutes to tell me that the A/​C repair machine had been broken all week and was not working. Sorry. «Next.» She only «helped «3 people in 1 hour. There 6 people standing in line when I left. Four had 8 – 9 a. m. appointments. Sad. Sears reputation has gone down in the 50 years I’ve been shopping with them.

I called when I was on my way and let them know I needed a new battery and was told to pull right into the express lane. When I arrived, the tech was expecting me and he quickly tested the battery right there. Before I knew it I was checking out and on my way. It took about ten minutes! Great service — I will use this location again.