Sears

SEARS repair for range is terrible. They have left us with no way to cook for the next 6 days. Have asked for the reapirman to retun and install old part just to get us by unitl new one arrives. REFUSE to do it.

Bought a pair of workboots on line and picked them up at Tyrone mall store.
Upon arriving home opened the box and found they were actually used? Dirty soles and no tags on them (tags were in bottom of box) and no paper stuffing in either boot along with the boot strings laced.
Never again Sears, you have your last penny of mine that you’ll ever see.

Sears has THE worst customer service I have ever experienced. Our landlord purchased her appliances via Sears with a warranty. Now A&E Factory Service does the repairs but Sears schedules everything and it all has to go through their wonderful (NOT) customer service department. Now let me start by saying we had 8 (that is right 8) visits to get the refrigerator fixed. Now 4 of those visits were screw ups by the customer service department for not cancelling the service which I called to cancel & another time they sent a technician even though I said we do not yet have all the parts. Customer service also double ordered one set of parts because they do not understand english and ordered the same part we had already received when I said we hadn’t yet received all the parts, we only received the Thermostor. The customer service is an 800# which I believe I was told by their social media team & Parts Department (which parts department is AMAZING, totally great, helpful and if they hadn’t spoken to me I would likely still be waiting on customer service to get their act together) told me as well. This # is routed to India, where hardly ANY of these representatives with very American names (Joe, Ben, Erica, Jenny, etc.) understand what you are telling them. I went through very specific information on what was going on with our refrigerator and the first technician that came out had no idea what the issue was. I understand routing customer service calls to India for cost savings, but what are you really saving Sears by losing customers? These people don’t have the skills necessary to do their job properly, so that is bottom line your fault. My 2 year old daughter can speak more clearly and understand more than all but 1 of the representatives I spoke to. If they are not properly trained, equipped and accountable for their responses how can anyone be expected to have their issues resolved? I would much rather spend the money to buy an appliance from a local small company with a good reputation and face to face customer service than a company that wants to provide the cheapest customer service possible. Well done Sears on disappointing your loyal American customers by outsourcing customer service just to keep it cheap. Americans need jobs too. And plenty of 16 year olds (and up) could use a job just like this helping people fix their problems. It may not be as inexpensive, but perhaps you would win back some customers when you finally have their issues resolved with one point of contact instead of 10. REALLY disappointing.

I really only visit Sears when I am looking for something specific. On this visit, it was for the Husband. He needed athletic style steel toe shoes. These are surprisingly hard to find and we DID find them at Sears. The two stars are for the costumer service (or lack there of), the pricing and the 20 minutes it takes to check out.
The regular prices are ridiculous. I expect it from other high end department stores, but I don’t think of Sears as high end. Unless I have a massive coupon, there is a sale or I need something I can’t find elsewhere. I don’t really buy anything here. I actually looked at a Rays jersey here that was twice the price of another store I saw a similar jersey at.
The worst part is the checkout process. There are not enough registers and the wait at the ones that are open is always long. Then, you get up to the employee and they pester you with «Do you have a so and so rewards card?», «What’s your phone number?», «What’s your email address?», «Do you have a Sears card?», «Do you want to open a Sears Card?», «No…well, you could save so and so percent if you do». «No, are you sure?». This is literally what was said to me. So freaking pushy and annoying. Can you just charge me for my freaking shoes so I can go home?
Hopefully we don’t need anything else from Sears for awhile. I am capped out on my Sears-​tolerance for the year.

Regardless of what other problems the company has, it is still THE place to buy hand tools. I bought three individual sockets to replace ones I have lost. Try doing that anywhere else!
On another visit I bought a screwdriver set at a fantastic price. They have sets packaged in different combinations so it’s easy to find a close match for exactly what you need for less than buying the individual pieces.
I also went to the optical department once. The people there were nice and got a perfect adjustment on my glasses the first time. At other places I’ve usually had to return for a readjustment.
I can’t speak for the rest of the store other than it is neat and clean.

2 days before Christmas and the Lines were long as expected but I found 2 items for gifts so I get in the line that’s not moving at all as I’m standing there I look at one of the gifts and find the hanger is mislabeled so I get out of line and walk back to get the correct one once I found it I see another checkout in the Underwear section with one person checking out so I walk over to it the cashier looks up and says IM CLOSED! No hello no nothing other than IM CLOSED I replied thanks for all of your help and set the stuff on the counter and walked out! On the way out the register I was originally at was still with the same customers and the line was longer! #NoManagment

This does not necessarily relate to Sears as a store, but due to the experience with Sears Home Improvement Services on my kitchen remodel, I will never set foot in another Sears Store again. Never, I repeat Never contract with Sears for any home improvement projects… RUN AWAY!!!
Project started in April, it is now mid September and they are still not done and had the nerve to charge the balance of the project to my credit card.
I hope this helps at one person from getting treated as shabbily and dishonest as I have.

Aweful experience shopping here every time I give them another chance. I hate to give a 1 star review anywhere, but this store location deserves it. Most of the time we go there, we come across a manager talking rudely to staff. Even worse, the staff that are not being hollered at are usually not trained well and it takes about 10 – 15 minutes to check out… AFTER you can find someone to check you out. I love the fact that they are hiring a lot of people who might not be able to work elsewhere — but the least they can do is provide training on how to use the equipment correctly. I should probably tell you the equipment is from circa 1990 DOS progamming — and they are trying to mix that with iPhones? The repair program is just as frustrating.

Our experience with this Sears was a disaster. My parents needed a new washer and dryer so we went and looked here. After looking at a few places they had basically made up their minds and were going to come back another day to finalize the deal because we were busy. The salesman said he was not working the next day and is on commission so we bought it that night. Also, we had the dryer side vented and paid extra for that, and left.
When the delivery came, the dryer was not side vented and they did not have the hookup equipment. The delivery people said that the customer is supposed to get that stuff from the store separately, however, we left the store with nothing more than a sales receipt. If Sears is going to sell installation services, they need to make sure their delivery people have the equipment with them or make sure the salesmen do their diligence on the transaction. Ultimately, we refused all delivery that day and told them to return with the right dryer with the right side vent and we ourselves had to go back to the store to get the hookup lines.
During this process with the delivery people in the house Sears tried to pressure us into accepting something we did not want and did not pay for by telling us that they would not be able to deliver another one for several days. After calling the salesman back (who we did a favor to by buying it that night) he assured us it would be delivered the next day. When it did not come the next day we called Sears to cancel the order, we were done dealing with them. The store manager called back with $ 250 off the price, and we took that.
Summary: high pressure low performing sales staff with terrible delivery service.

Why does it take me longer to check out at Sears with 3 items than it does to check out at the grocery store with 30? The whole checkout process at Sears was very slow and frustrating.
I was purchasing some plates that were on clearance and an additional 50% off that. They were a great deal. There were 2 open checkout registers. The first had a rep that had to call some 800 number for the customer — not sure if it was in regards to a credit card or what. Those customers were there before me and still checking out after I left. After waiting several minutes for the customers in front of me to finish their transaction it was finally my turn. The cashier rang me up but then had to call a manager to approve the clearance items. Seriously? I was waiting at least 3 – 5 minutes for the manager to show up. Did I mention that 2 of the exact same items were priced differently? The cashier told me I was out of luck and there was nothing she could do about it. Since the price was so low I didn’t even bother to complain about it. I was over it at that point.
Then after all that, they want your phone number and email address. This can add an extra 1 – 3 minutes to the checkout time. You know how some people can’t remember their phone number, complain about giving their phone number, or have to spell out their email address several times.
Friendly cashiers could have made this experience a little better, but there was no friendly attitude offered. Sears really needs to get with it and fix the checkout process.