Bay Isle Key Apartments

Terrible place to live, they raised rent by $ 400 after 13 month lease!!! Then told me I could transfer to a new apartment for $ 500! Poor customer service.

I’m only giving 1 star because of the landscape. Apt is noisy, parking is a mess, and after several complaints about upstairs neighbors causing significant noise till 430 in the morning, decided to break lease for our sanity. We were repeatedly told to call police. Really? Isn’t that what management is for? To manage their own complex? They jacked rent up $ 70 and had it rented in 1 week and all too happy to take our «penalty» which is not refunded if someone moves in right away. Read the fine print before you sign

Long list of things wrong with this place. Roches were in our apt the first week we moved in. In addition, we have had several issues with the online portal the first week we paid out rent. It was confirmed that the payment was accepted then we were charged over $ 130 when it was not accepted over a week after. No one told us anything, and then when I spoke to them, they had nothing to say except that the portal is not in their hands to control. In addition, we are now being charged for a energy bill that we paid, even after we provided proof. I have informed them for over 3 weeks of this via email, phone and even in person. I am told the property manager is suppose to look into this but I have not heard anything back. It’s just frustrating dealing with small things that can be corrected if they can make a call to the energy company and sort things out.
In addition to all of that, I went to pick up a package and they gave me someone else’s certified mail once and they even wrote the wrong apartment on one of our packages.

Bay Isle Key has the appeal from the outside and with newly renovated apartments has quite the draw, but after living here 16 months it is not the case. My AC breaks every 6 months and usually takes two work calls to get it fixed properly, not good in FL. The walls are paper thin, I hear everything my neighbors say and the people above me sound as though are the bowling at all times enough that my cable goes in and out. I have had many ant and roach issues, and I’m very clean and the issue is always just ignored and said will be noted for the next time the bug people come. The worst thing about the complex is parking. As a young female who leaves for work at 5am I do not appreciate having to park 4+ buildings away from my apartment. They need to have specific visitor parking because it is out of control. If you plan on coming home anytime after 6:30pm you might as well park at the leasing office because you will not find any spots. They will tow if you park in the turnarounds by the garages, even though there is a no signs stating it is a tow zone. For the amount of money we dish out to live there, the problems are far too many and frequent.

Two stars only because the updated apartments are super nice. Most of the maintenance techs are great if you flag them down your self. They are polite and fix the issue at hand. How ever the office is a total disaster they never repay service calls on time they aren’t knowledgeable about the apartments they rent. There just sales people. And last but not least PARKING is awful for 1300 a month you think I would have a parking spot but nope we all share with vehicles and trailers, which aren’t aloud fyi. But dare you curb park or on the grass or handicap spot you will be towed that night with no empathy. Been here 26 months. Absolutely cannot wait to leave.

Don’t live here, especially if you are a woman. Parking is very limited for residents and they will have your car towed. They do not have a system to look up a license plate to see if the car belongs to a resident or not, even though they require this information upon move in. Both of my roommates have had their cars towed. A courtesy call would be appreciated since we do pay to live here.
On top of that, my new wooden furniture is now infested with termites. The walls are very thin; I can hear every step my upstairs neighbors take. Worst of all, Management does not seem to give a care and would rather burn and turn their residents so they write new business. You can wait 30 min in front office without even being acknowledged. It sucks to have to move, wish mgmt cared and knew how to provide better customer service.
Sincerely, GFY

If giving zero stars were and option, that would be my first choice. At first sight it is a beautiful property. However, this apartment complex is full of terribly rude, incompetent staff. If you have any type of issue first of all good luck getting anyone to answer or return your call in the office. Your best bet is to go meet face to face with someone, but make it a day where you have hours to sit and wait, as something so small as getting an air filter or picking up a package takes 30 minutes at the least.
As far as maintenance is concerned, any issue you have with you apartment will most likely never be handled. I suggest keeping very thorough records and pictures with times and dates, as they will charge you for any issues as soon as you move out.
One VERY serious issue we had was trash, and the company they employ to remove trash. Valet waste charges you a fee monthly, but will not take more than one bag. Sometimes they don’t even do that. If you have two or more after a long weekend, they will stop taking them all together. I personally was harassed after 11 pm by a man who worked for the company. He was breaking bags outside my door as well as throwing them against the wall to try to take photographs. I ended up taking all trash bags myself to the dumpster and calling the office that night. Of course my calls were never returned. Several months later I am being charged 700 in trash fees and being called a liar, although I provided proof all trash was taken out IN PERSON.
Personally, I would never suggest this property. I am thoroughly disgusted!

Im writing this review mainly because i have been living in my apartment for 8 months now and have not had the plumbing for my sinks repaired. They leak in the piping area and they leak into the inside of the cabinets beneath it. Also i have requested our laundry door to be repaired as it had broken hinges on the door and now stands up against the wall waiting to be fixed. All these issues were placed 6 months ago and still nothing. Now i was walking outside as i was gone this week and my neighbors threw a very large party where their friends rented a party bus to be dropped and picked up here which im fine with, anything to prevent drunk driving but what I didnt appreciate was the lingering aggressive smell of drugs such as pot and other illegal drugs. Very nice place here but not worth the money and hassle of disrespectful neighbors and lack of maintenace staff on issues

We just moved here from the Northeast and chose Bay Isle Key sight unseen. So far, I think we made a great choice! We have only been here a week so we don’t have much to go on yet but Enrique has been awesome with making us feel welcome. Every question and concern has been answered promptly by him and the maintenance staff. Enrique even went out of his way to Skype with us to show us our new apartment before we moved in. We have made several small maintenance requests and they were done the same day. The apartment is newly renovated and definitely worth the price. The grounds are lovely and the pool is supreme. There’s plenty of parking and neighbors seem friendly so far. As far as noise, we have not heard any neighbors through the walls. The buildings seem to be very well constructed. Overall, we would recommend Bay Isle Key to anyone considering a place in sunny St. Pete.

This is a great place to live. Very peaceful I wake up to birds singing and have a view of the lake. The abundance of pools and Gym’s at my disposal is wonderful. Maintenance is always available at my disposal whenever I need something !! I would recommend Bay Isle Key to anyone.

This place steals your money! I was trying to move across country, relying on internet to find a place, and applied to a couple communities at once, and this place charged the highest application fee, and the highest admin fee, and when they decline you, DON“T REFUND THE FEE! Its been two months, and when I called to inquire about the refund for the third time, I was told by the leasing office that they needed to follow up, and to consider the fact that they still had my money like a «savings account»! I don’t have an extra $ 200 for someone that I’m not even doing business with to joke with me about!

I’m surprised by the negative review of Bay Isle Key. We’ve had a great experience living in this gated community, which has over 20 three story apartment buildings. Units are accessed by thru-​ways, open air passages with stairs on each side; this design makes me feel more at home then if your front door is on a landing cramped with others. There are nice amenities– three pools, a hot tub, two BBQ areas, community room with billiards, two fitness centers, a pond with a paved track around it, a business center, tennis court, and putting green. The manicured grounds are well maintained.
We have made maintenance calls a few times, always answered promptly and pleasantly. I appreciate that they have an online system that makes both scheduling maintenance and rent payment very simple.
Other perks: at least once a month there is a community event that’s free for all residents to attend. The office is open 7 days a week, and the leasing consultant who initially signed us lives on-​site and has been a welcome friendly presence, answering a few questions I’ve had etc. We stop in the office monthly for a free AC filter to keep our air clean.
Part of the monthly payment is water/​sewage, and included in this fee is valet trash service. I cannot articulate how this has changed our life for the better. This service had always been prompt and predictable, and I think is a huge part of why we have never seen bugs in our apartment. We get the typical spider or mosquito, but NO roaches. Having moved to FL from NY I can say that this is a wonderful thing– one can keep their apartment pristinely clean, but if the neighbor leaves food out, you will get bugs. Valet trash makes it easy to get rid of your garbage, and in a way ensures your neighbor does the same.
We rent a washer/​dryer; it’s so easy to have it in unit, and it’s just a little extra on our rent bill. Also easy to have it maintained by the management.
There are many apartment layouts: one, two, and three bedrooms, garage or no. There aren’t many standalone garages available for those in layouts without an attached garage, and recently we’ve really missed that convenience. However we never have a problem finding parking.
It’s about time to renew our lease, and our proposed rent increase isn’t bad.
Things that could be better:
It’s nice to have events for the community sponsored by the management, though wish they were better. I have gone to two that were useful (holiday gift wrapping, free breakfast) but the others I’ve tried to attend I couldn’t even find! I went to the clubhouse and nobody was there. Events that actually help me to interact with neighbors would be fun.
The pools are often… Messy? They’re never unclean, thank goodness. I’ve seen other places where the water has that greenish tint and you know the pH isn’t right. I realize we live in Florida, and the wind and rain blows the leaves off the trees into the pool. Fine. But in a pool area designed to be surrounded by trees, you need someone out there every day. This is a little annoying, but still, the pools are never gross.

The place is really nice — especially considering what you pay for it. Pretty spacious units with great kitchen and bathrooms, and even an option for washer/​dryer in unit (at an extra cost). The amenities are great — 3 pools, grilling deck, hot tub, 2 gyms (very old equipment, but it’s something), pool room, little dog park, and tennis court. The 24-​hour maintenance is very friendly and responsive too.
The reason for my 3-​star rating is management — they are more concerned with new sales than current residents. During recent construction updates, there were frequent parking, power, water and AC issues while they were working. They often wash the hallways at 8:30am when everyone is going to work, so you need a raincoat to get to your car. It’s a regular occurrence to get incorrect invoices, and letters meant for someone else. Staff are usually out showing apartments when you visit the front office. The gate is broken most days (Though I’ve never had any safety issues).
If you can overlook these frustrations and just enjoy having a great apt., you’ll be fine!