Clarkson Eyecare

I came back to Clarkson Eyecare after last visiting in 2007. I came back because I wanted to go back and see about wearing contacts. After setting the appointment in early June and trying regular contacts, I expressed that I did want to attempt mono contacts for people in need of bifocals. Staff let me know that they would order the contact and call me when it came in 4 – 5 business days later. I called on day 5 only to be informed they had no record of my order. After getting that straightened out, I was informed that they would send off the order, again taking 4 – 5 business days. 5 days come and go. I call and informed that the contact has not shipped, and that they will resend the order and again it will take 4 – 5 business days. I called today and am told it should take up to 10 days due to back order. I realize the contact I need is for astigmatism but this is beyond silly and poor customer service. For one, if it is reality going to take longer, say so, and two, great way to show a customer you don’t care is by forgetting to send the initial order, then proceed to not call and let a customer know that your product is taking longer than expected to ship. I mean literally, every time, it was me initiating the call to find out its status.