V.I.P. Cleaners

Brought in a comforter, which we’ve had cleaned at multiple locations with no issues. On day of pickup, I paid and took it home (it looked clean from the outside of the bag). However, when I got home I unfolded it, and not only were the pre-​existing stains still there, but it was covered in new dye stains and what appeared to be a few grease stains. I took it back in, and the lady at the desk offered to re-​clean it for no charge. Four days later, I received a call, saying that a re-​cleaning might result in more dye bleeding, and they needed permission to continue. Since this was the first time dye bleeding had ever been a problem, I declined. When I picked it up this time, I requested a refund — not only did they fail to clean it, they added new stains to it! The manager refused to refund my money, stating, «We don’t do refunds.» I pled my case, but she just said «Sorry» and went about her business. They took my money and ruined my comforter — I call that theft. There are too many cleaners in the area to take the risk with this one.

I am new in town and was hoping to make this my to-​go cleaner. They did clean a few of my items, and they were fine.
However, I did bring in a very delicate and pricey sweater that had a hole. The hole happened after only a one-​time wear, so I was a bit upset.
I tried fixing it myself, but noticed that because it was so delicate it would show and be therefore unwearable. Not being much of a seamstress, I thought perhaps I should check with a professional, before writing it off. I brought it in and explained the issue. The lady at the desk did not think that it could be fixed so it would be undetected, but I could leave it, and she would show it to the tailor. I was asked to come back the following day.
When I came back, I expected to hear whether it could be repaired. Instead, it was «fixed». It was fixed exactly the same way I had fixed it — now ruined for sure. They did not even agree to drop the charge. Very unpleasant experience. Won’t be back.

It’s a dry cleaner. Hard to get excited about that.
Still, they have not lost my clothes nor ruined them. I had a button sewed on a coat once and it was sewn too tightly to the wool — made it impossible to button after that. When I enquirer they seemed to think I was being too picky. I, of course, think it was a reasonable request. Dinged ‘em a star for that.

THIEVES!!! I had my wife’s wedding dress cleaned here 2 months ago. Now today I get a call from the police saying they are claiming I never paid. Why would they let me walk out the door without paying? And why would they wait 2 months? So now they are using their connection with the local police chief (I guess he get’s his uniforms done there) to extort money from me. It’s either pay or get arrested. Please do not use these guys.