Dry Clean Spot

This is the second Dry cleaning place I have tried in STL — I will never go anywhere else as long as I live here. I came in rushed because I needed my suit dry cleaned before flying out of town the next morning. I showed up just a few minutes after they put their load on for the day so I wouldn’t be able to have it done same day. In by 9 ready at 4 is the rule. BUT, the owner offered to put my suit in first thing the next morning so it would be ready at 0800 for NO EXTRA CHARGE (only $ 9.00). Amazing. My suit turned out great, I caught my flight on time, and I’ll definitely be back to this reasonable and efficient dry cleaners.

WARNING… WARNING: Do NOT use this for place! I recently moved to the Brentwood. It is just blocks from my home. I took a dress there several months ago, and they could not find the item when I went to pick it back up. They found the item later that day, and called me to come pick it up. I thought, okay, just a fluke. The dress was cleaned fine.
Then two weeks ago I took 3 suit jackets in for cleaning. They told me they would be ready Wednesday. I went late on Friday (2 days after they were supposed to be ready), and the girl at the counter was totally confused. There was one item cleaned, one item not cleaned, and one item missing! I said I wanted to speak with a manager, but there was only the girl at the counter. She took my name and said a Lanna or a Jeff would call me. I left the two items there, because I didn’t want confusion about there not being three items per my ticket. I left town for the weekend, and returned on the Tuesday. I went in the Wednesday (now 2 weeks) from my original drop off. The same girl was behind the counter. My items were on a rack, one cleaned and two not cleaned. THE worse problem was that when she showed them to me, it was a disaster:
1) My Michael Kohrs jacket that had been missing when I came the last week was hanging, and it had dirt and dust all over it and had thousands of wrinkles in it. It was a black and white jacket, and there were black oil stains on different areas of the jack. The young girl behind the counter was embarrassed, and said I don’t know what is going on. Bottom line, it was obvious that they had dropped the jacket, kicked it under machinery or something and found it waded up.
2) I had a cream jacket with beautiful embroider on the back. It looked similar to the #1 jacket. There were grease stains on the back and the arm.
3) The third jacket was actually dry cleaned appropriately.
I took in 3 jackets, valued at over $ 300, and I got two of them back looking like they had been at the bottom of a Goodwill bin. I asked for the manager, who was the Lanna and Jeff that never called.
While waiting to see them, I looked on Unilocal,and I wish I had read the other reviews.
I insisted on a refund, and asked their liability. They said they have none.
DO NOT USE THIS PLACE!!! I repeat DO NOT!!! If I could have given them a «0» star, I would have. I use Unilocal all the time when I travel, and don’t do many reviews. However, I wish everyone to avoid having to go through this HORRIBLE experience that I had to endure over a few week period.
I did more research on Unilocal that afternoon, and took them to another cleaner several miles away the next day that had straight 5 Unilocal reviews… PRO CLEANER on Bellevue. The woman who owned it was very helpful, and they cleaned them perfectly! Fixing all the mess that Dry Clean Spot had made… The jackets looked brand new.

I’ve been happy with this place, but was inspired to write this review by the service I received today. I have a toddler in a car seat so I called from home to ask if they could bring the clothes out to my car. They said sure, just call when I arrive. I pulled into the parking area and the girl that works the front desk IMMEDIATELY brought the clothes out, I didn’t even have time to call. Impressed! That was really nice. That is also the upside to paying when you drop off — it’s nice to grab and go when you pick up.

I dropped off my dry cleaning on a Saturday and was told it wouldn’t be ready until WEDNESDAY. Came to pick up my items at 5pm on Wednesday and not only is it not ready in their system, but they can’t even find my pants to let me know what’s being done to them! She said that she will have to check back with the manager tomorrow and call me. Absolutely ridiculous. I could sew myself new clothes in less time it takes them to freaking clean my current ones. PLUS these people make you pay them up front, when you first drop off your clothes!!!
Despite my issues with Cardinal Cleaners, they at least managed to get everything ready the next day and I didn’t have to pay until I picked my things up. I’m absolutely furious and will not ever ever ever return. Would someone please open a decent dry cleaner in Brentwood!!! I lived in O’Fallon for a year and never had ANY issues with Apple Cleaners. (Oh AND if you want the heel of your high heel pumps fixed… it will cost TWENTY DOLLARS PER SHOE. That’s right. Just to fix the tiny little heel part. Are you kidding me!!!)

Prices are up to $ 3.50 for dry cleaning and 1.75 for shirts.
Staff is getting a little more surly. The «open for business» staff cheeriness seems to have waned.
I did have a problem with my order not being ready when promised (mightily inconvenient to for reasons I won’t go into here). Then I had a tough time communicating with the store throughout the day to find the status. But they did make it up to me with some credits.
I still think this is probably the best dry cleaner in the central corridor. But down to three stars they go! It’s the dry cleaning business, so three stars is about the best you’re going to get. No one yet has solved the service vs. price problem in dry cleaning. (Maybe the manufacturers of Tide will solve it.) I even went to a «luxury» dry cleaner on Wydown while this crisis with Dry Clean spot was going on. Their counter help was just as clueless. And 50% more expensive. So I’m sticking with Dry Clean Spot.

Business owner claims to be a member of the dry cleaners association of America, NDA-​I. Just spoke with the NCAA-​I and this business is not a member. He ruined my clothes, lost a skirt and now he just lied.

They now have a banner over their sign that says new management. But Im still scared to try them again.

The Dry Clean Spot is ok for getting your shirts and pants laundered and dry cleaned, but there isn’t anything special about it. I started going here because it was a flat $ 2.75 for any item. All-​in-​all not a bad price, but not that great. I liked that I could drop off before 9am and pickup after 5pm, but they stopped doing that. I guess it’s good that they stopped because I think they had a hard time meeting that deadline and was disappointing patrons.
The staff has gotten more friendly than in the past. Before it was very much, get you in and get you out. There wasn’t much «how are you, how have you been». I’m ok with that type of reception as long as I’m getting top notch service. I haven’t had anything lost here, so I’m thankful for that.
There isn’t much parking. There are only two of three spots and during busy times it can be difficult to find a spot.
I continue to take my stuff here, but now that the one day shirt service is not available I may have to look for some place a little closer to my house. (I live in the loop).

Do you want to go where everybody knows your name? And they’re always glad you came? Yeah, well, this is not the Cheers of dry cleaning. Which is fine by me, because I don’t go to the dry cleaners for the ambiance. If you’re looking for an inexpensive way to get your dry cleaning done, this is it. The parking is tight and crowded, but other than that it’s a fairly pleasant experience.

DO NOT EVER GO HERE. GO ANYWHERE ELSE!!! It is super cheap for a reason. I brought a comforter there on August 27^th, 2012. They lost it and since that time have offered no resolution. I have gone in several times and they keep telling me that it must be at one of their other locations and that they will locate it and call me. They have never called. When I call them one of the teenagers that works there promises a manager is not available but will call me back. I have never gotten the chance to speak to an adult. Their way of handling the problem is to hope I will just forget and go away. Their is busniess practices are just shady and dishonest. They need to be shut down.

Consider this: look at the number of reviews posted by those that think that Dry Clean Spot is at least A-​Ok (as in, check the authors’ reputations). Then, look at the number of reviews posted by one-​star detractors.
Something doesn’t add up.
With the volume that they do, I’m sure that items are occasionally lost or damaged, and you couldn’t really blame someone who has that happen from being a little (or a lot) upset. By and large though, my observation has been that orders are done on time, meet basic expectations and if there’s a problem, the staff will re-​process the garment. Others agree. If you’re on the fence because of the low overall rating, I’d highly advise trying the business out with something that you want cleaned but don’t necessarily need for an important meeting tomorrow. Odds are, you’ll pay the $ 2.75, come back the day + time it’s supposed to be ready and find your item pressed and on a hanger in plastic sheeting.
I have no problem standing by my original review after several more positive experiences: DCS should be on the short list for anyone looking for a good value in everyday dry cleaning.
Note: The staff may or may not have on uniform shirts now. It doesn’t much matter.
Note: The store has added a small rack near the first counter for those wanting to return hangers.

Only 4 stars because I haven’t picked up my item yet but I dropped my pea coat off for cleaning on Saturday morning and was pleased with the customer service from Grace. It was busy but she was genuinely friendly and was running around to quickly take care of pick-​ups and drop-​offs.
And at $ 2.75 a garment, you can’t beat the price. Just be careful of the parking as they only have a few spots on the side of the building and Starbucks customers can sometimes speed out of their lot and not pay attention.

I’ve been coming here for a year now and have had no issues and the clothes come back clean and crisp. In addition, I asked for buttons to be tightened and extra spot removal with great results. The price is within my price range. I tend to forget my slips, but the staff has all the information in the computer making for a speedy experience.
The staff, especially Grace, is energetic, listens to the customer’s needs, and has a strong desire for each customer to have an individualized and successful experience.
I can’t speak for other « Unilocal» reviews, as they seem harsh or specific experiences, but this « Unilocal» reviewer enjoys this place.

HORRIBLE SERVICE!
Well, let me just say this place has gone downhill since it first opened. I took about 35 items in early on a monday. Was told they would be ready after 5pm on tuesday, showed up at 445pm and items were not ready. I asked how long and was told, «not too long, its not 5pm yet» SO i went to Starbucks sat outside for ½ hour and went back, guess what? Items still not ready… went and sat in my car for 15 more minutes. When i walked back into store, line out the door, more than 10 people waiting. All but 2 of my items were ready, i took them without letting them finish the dry cleaning after listening to the horror stories in the line. Multiple people who seemed to have come after work with the promise of there items being done by 5, guess what they were not done. Lady in line who’s items were missing, she dropped them off a week ago! No one workign there seemed to care that the ladies items were gone missing, counter girl said «Its not my fault, i just work in front, its those people back there». No apologies or items offered at no cost since they were promised at 5pm and not done. JUST PLAIN SUCKS, NEVER AGAIN, dont care how inexpensive not worth the frustration, wasted time or worrying if you will get your items back.

I was a frequent patron of Brentwood’s Dry Clean Spot until today.
I was ok w/​the fact that my clothing is often not ready by the promised deadline. I tolerated the frequent store closures due to «a machine break.» And while I am impatient and hate waiting in line, I won’t complain about the fact that there is *always* a 10 – 15 minute wait.
One gets what she pays for and so I was willing to forgo the minor inconveniences because the cost at Dry Clean Spot is so affordable.
However, this morning I discovered that, for the third time, my clothing is dirtier than it was when I brought it to the store. Moreover, because it was pressed after acquiring these stains, it’s unlikely that my pants are salvageable. Last time this happened, the ink pen stain on my expensive white pants (which was not present when I dropped them off) never came out and the pants were ruined.
Moral of the story: don’t bring anything to the Dry Clean Spot that you treasure. The price is unbeatable but not worth three ruined garments.

They’ve been my dry cleaners since I moved here about a year ago and nothing to complain about, but also nothing to praise them about either. They are your run of the mill bulk cleaning location. They’re affordable, quick, and to this point reliable.
They tend to over starch, I always ask for light starch and some of my clothes come back looking like they’d been freeze dried.
Generally I drop off about 25 button down shirts and 8 pairs of pants, and they are always ready within 24 hours. Lines are never long and they always process the orders appropriately.

Brought two pair pants, neither got clean.

My first response when I got my clothes back was… Wait a minute, I don’t have blond hair! They definitely get the job done and for the price I really shouldn’t complain. For trousers and heavy coats, I highly recommend… if you can deal with a couple strands of strangers hair here and there on your clothes. However, one of my favorite silk blouse was damaged. The silk fibers were stretched and almost ripped on the back in two spots.

They lost a belt that attached to one of my sweaters. I didn’t notice until I went to put it on today. BOOOOO!

More props to Dry Clean Spot. I just bought an awesome tunic that I took to NYC and got to wear once before my lotion bottle exploded in my suitcase on the way home and splotched it up. I was worried it wouldn’t come out since it was greasy, but they got out all the spots and had it ready the same day. Yay!