Things Remembered

This was the worst Things Remembered location I have ever visited. On Thursday I ordered an item online that was available for in store pickup. I received an email the next day, Friday, that the item was ready for pick up around 11:30 AM. I went to pick up my item around 5:30 PM after work. When I got in the store I told Janelle my first and last name, but she could not find my item and told me it had not been completed. She offered to complete it within the next hour and I said okay. About 10 to 15 minutes later she called to tell me that she found my item and that it was stored under my first name instead of my last name. I had just sat down to eat so I told her I would come pick it up in an hour or so. When I arrived back to the Things Remembered to pick up my item around 7:30pm, Janelle was off for the day and another employee helped me. She gave me my item and it was engraved wrong. Entirely different words from what was on the order sheet. She said that she would fix it and I could pick it up at 9 PM, which is when the mall closes. I went back around 8:30 PM and she had not even started on my item. This is when I decided to cancel my order. She said I could come back Saturday morning and pick it up, but I declined because it was out of my way and I needed the gift for Saturday afternoon. She had to call her manager Cody to find out if it was okay for me to cancel my order. I paid online with my credit card and the employee told me that it would not be taken out of my account since I canceled. No apologies or anything.
Thank goodness for Things Remembered customer service line. I called Monday morning and explained to Lauren all of my issues. She was very empathetic and apologetic and offered me my item free of charge. She had to also refund my card because the employee had put in the system that I had picked up the item and I was charged even after she guaranteed that I would not be charged. Lauren called the Galleria location and told them to overnight my item to me on Monday. The Galleria location dropped the ball again and did not overnight my item until the following Thursday for me to finally receive Friday. I will never visit this Things Remembered again.

This was one of the worst experiences I’ve had. It was the day of my rehearsal dinner before my wedding and the gift for the officiant did not come in so I was going to get cuff links from Things Remembered. I called at the Exact Minute they opened. I spoke to Cody, the manager. She took ALL the information — except for the payment. She said she would call me back to get that information. I said ok, thinking that was procedure. Thirty minutes pass. No call. I call her to make sure maybe I gave her the wrong number. She said, no, she will call me back when she has the time, she had other things to take care of. I was taken back by this treatment, felt bad interrupting so I said ok. My rehearsal was at 3 PM, hence my call right when they opened. So another 30 minutes pass and I am in a panic and sick to my stomach so I call again. She answered and I apologized and asked her how much longer. She said she had customers in the store and that it is their protocol to help customers in the store and that they only take web and phone orders if they have time and that she will call me when she has time. — Again, I was sick to my stomach and didn’t want to piss her off so I said, ok, thank you. Can you tell me how long after you take my payment, it will be done? She said a couple of hours. Well now it’s close to 11 and again my Rehearsal dinner is at 3 and I have to figure out how to pick them up too. — Anyway I hung up again hoping she would call. She didn’t, I called again mad and frustrated and said ‘Forget it then, I will send my finance there so he can be a customer In The Store.’ She said ok, and hung up. Well, guess what? I get a call 5 minutes later after crying and calling my finance and oh, now she has the two minutes to take my information?! OUT OF ALL THESE PAST CALLS IT WOULD’VE TAKEN HER LESS TIME TO ORIGINALLY TAKE MY INFO. — When she called back, she said, she’s sorry but she would rather not have the people in front of her mad. Great Cody, it’s my f-​ing wedding weekend, I’m stressed beyond belief — I was YOUR FIRST CUSTOMER that day and I spent over $ 100 and you would rather piss me off than those in front of you? UNBELIEVABLE. I resent her for putting me through this during this time. I had so much BS going on and she added to it a million times over.
Please do not go here. They are a sad excuse for a store and they will make you hate Things Remembered.

The only reason they get one star is because you have to pick one to draft a review. Incredibly unorganized staff. Rude manager. They help too many customers at once, no line, no process. Crap was all over the store, and they were shilling ridiculously priced Mother’s Day gift bags at the register — a lot of them — so the checkout counter was a disaster. No where to even sign a receipt.
Most importantly: Their work was shoddy at best — the engraving was placed crookedly on my item, and all I got was a snarky comment: «We told you we’re not responsible for anything, even if it’s our mistake.» Basically, they don’t care about quality, or their customers, and it shows. Have had great experiences with other Things Remembered locations. This particular location SUCKS. Avoid, avoid, avoid.