St. Luke’s Urgent Care – Ladue

Zero stars if that was an option. Walked in with a toddler in intense pain with an injury. Was told I would «have to wait my turn» by reception, but they were unable to give me a wait time frame. (5 min or 2 hours!?)
Disgusting to make a child clearly in pain wait over a room full of sick adults. Left and went to total access urgent care and received treatment immediately. I’ll never return to this urgent care.

I am very disappointed with my experience at St. Luke’s Urgent Care. I went there days after I moved to St. Louis and it actually seemed like a pretty positive experience. I was in and out quickly, and they called me the next day to check up on me. What happened later was infuriating. I ended up in a 5 month fight with my insurance company and St. Luke’s because even though it was an urgent care visit, it was being coded as a ER visit, so my insurance company didn’t want to cover it. Because St. Luke’s is a hospital, they code everything so it appears to be a hospital visit, and it’s unclear to the insurance company. It is crazy to me that they can run an urgent care in a way that makes it so difficult for patients to get their visit covered. What is the point of going in the first place?! Luckily, I ended up getting my case reviewed and it was covered by my insurance. Sadly, it didn’t end there. I still ended up getting a bill from St. Luke’s in the mail for over $ 100. I called them, wondering why I owed them money when my insurance company was finally covering it. The woman on the phone informed me that their urgent care was not covered under my insurance. Do you think they told me this when I went to St. Luke’s to be seen? Absolutely not. How they could take me in without even mentioning that to me is truly disgusting. I would have absolutely driven to another urgent care center. It was completely irresponsible for them to not tell me when I gave them my insurance card. To make matters worse, the woman on the phone had zero sympathy and didn’t apologize once. It was infuriating and not only would I never go back there (even though I have new insurance that would cover their services), but I will make sure none of my friends and family ever go there.

Walked in for insect bite and was checked in right away.
After vitals and questions, saw the nurse and doctor. Both very affable and professional.
Unfortunately, I needed minor surgery to remove the venom and they did that quickly and sent me on the way with prescriptions for antibiotics, pain medication, and follow up information in case I needed more surgery later. They were descriptive about what they were doing and the pain i should expect. They were also very apologetic about the pain and the nurse fixed me up rather nicely with materials I would need to manage the results.
Check out was easy and quick once I found it and I was on my way in about an hour. Very happy!

They charged over $ 300 dollars to see a nurse practitioner for 10 minutes so I could get a steroid script for my poison ivy. They also said I could not see the nurse practitioner until I paid a $ 25 co-​pay that I told them I would not have to pay because my insurance does not work that way. After speaking to their billing department on why I got in my opinion overcharged for my 10 minute visit and why my $ 25 was not returned to me, she could only say that she would escalate the matter to get my $ 25 back. This has been over 3 months waiting on their mistake and the billing rep could only state that I should have known what my insurance would cover. I did know what my insurance covered and still had to pay the price. Stay away from this place if you can, otherwise it is going to be mess afterward with the billing. If I could rank this place negative stars I would. They just seem like they don’t care about their patients

I recently visited the Ladue location of St. Luke’s Urgent Care. I received sub standard treatment. When I returned and politely explained my grievence, they were not extremely rude, but also unapologetic, unsympathetic, and unwilling to accept any fault or responsibility. I had a thorn under my finger nail that extended about half way up the nail. It was not painful but I wanted to consult a professional for advice. Under the advice of the St. Luke’s doc, the thorn needed to be removed. So the doc used a pair of scissors to cut my finger nail all the way up to the cuticle removing small pieces of the thorn with tweezers after each cut with the scissors. After a couple weeks, it became evident that the thorn is not only still in there, but now it is pushed all the way up to the cuticle and beyond. What’s even more frustrating is that before going to St. Luke’s I went to the on-​site clinic provided by my employer. At this clinic the doc explained to me that since the thorn had been in there for a day, it was likely wet and would only fragment into pieces if we attempted to remove it with tweezers. She further explained that the proper way to remove it would be to use a file to rub through the nail until the thorn was revealed, then remove it all in one piece. I explained this to the St. Luke’s doc when I saw that her tool of choice was a pair of scissors and tweezers. The St. Luke’s doc shrugged off my suggestion commenced to cutting my nail with scissors so she could expose the thorn enough to grab it with a pair of tweezers. Of course when she grabbed it with the tweezers, she only got a little tiny piece of it. So then she cut with the scissors a little more and again grabbed with the tweezers. This continued until she had cut my nail almost all the way to the cuticle. Even though the thorn was originally only half way to the cuticle. When I explained this grievence to the nurse at St. Luke’s she explained that they probably didn’t have the proper tools. I suggested maybe they should have told me that before they hacked my finger with a pair of scissors. The nurse basically said, well the doc probably thought she was doing the right thing. I asked if there was any way I could have my copay back, she said no. I have befofe and after pictures, wish there was a way I could post them.

St. Luke’s is a well regarded hospital, but this Urgent Care facility needs some help.
It’s new and relatively nice in a great location, right on the West edge of Clayton in Ladue and parking is easy.
They checked me in fairly fast and it was not crowded. The problem here is that I had a pretty bad cold/​flu and waited over 90 minutes in a room to see a doctor. Casual laughter could be heard among the staff and there was no sense of «Urgency.» There was no one else in the waiting room and few cars in front. The doctor gave a pretty standard diagnosis. While this is a good alternative to an ER, it took way to long for a non-​busy clinic.
There is also NO PHARMACY which is a great feature of places like Total Access Urgent Care. I was very disappointed by the lack of care compared to Total Access and others like that.
St. Luke’s needs to learn from their competition… it’s about service, speed and convenience. In this case, I rate them low on all three.