Seeger Toyota Scion

I purchased a brand new Toyota Camry from this dealer in 2007. It began to use a ton of oil so I took it in. They concluded that it had bad pistons and rings, and said that Toyota would replace the parts. The parts were on back order and the work was ultimately done almost a year later. While I was waiting for the parts to come in I had to buy a quart of oil every week. The work was finally done and there was a disagreement of what should be covered under the warranty. While discussing the issue with the service manager, Mark Trent, he offhandedly said «you didn’t even buy the car from us.» Firstly, he was wrong. Secondly, what in the hell difference should it make where a car was bought if the work being done is warranty work?! It’s now been a little over a month and the car smokes upon startup like a 69 Buick. It never smoked like this before. Alas, in comes Mr. Trent again and says its oil accumulation in the catalytic converter. This is what you call, in my opinion, grade A BS. He then told me that they knocked $ 200 off my ticket last time and that maybe $ 200 didn’t matter to me, but it mattered to him. I then asked him exactly what customer service goal that statement sought to obtain? Mark Trent has handily offended me twice in as many months. Mr. Trent is the problem with the Seeger Toyota service department. He is personally responsible for my never buying another vehicle from Seeger Toyota. I suggest that you avoid this dealer at all costs.

My Toyota Matrix needed the air bag inflator replaced as a recall and I went someplace I hadn’t been before, Seeger Toyota. Really great experience. First, they have a wonderful customer lounge with wi-​fi, upholstered seats with small movable trays for a laptop and electrical outlets, plus the usual magazines and TV. But, they also had a major snack bar for the customers with fresh fruit, yogurt, bottled water, soda, juice, cookies, candy, chips, coffee, and tea. My kind of dealership. There was a nice lady who came back every 20 to 30 minutes to keep the snack bar clean and stocked. Best of all, there was no upsale like I got at Clay Cooley Toyota the one time I took the car there for service. I guess there is something else wonderful about them — they’re just 15 minutes from our house, and walking distance from a bunch of restaurants and a movie complex if I ever need to kill a few hours. They had me out of there in just over an hour and washed my car. My service advisor Glen Eldridge was polite and efficient. All in all a positive experience encouraging me to return there for future service or the purchase of a car.

I had a great experience with my new car purchase here. Marc Wright is a no hassle sales professional and made the process painless for me. He was always accessible and prompt getting back to me when I had questions and concerns. I never once felt I was getting BS’d about anything. When the new vehicle I ordered sustained minor transport damage, Marc gave me full disclosure and made sure the panel was entirely replaced with a new factory panel. I got a fair value for my trade in, and a fair price on a popular, new vehicle. Everyone I interacted with at the dealership, from the help desk to the finance department, and the folks who work title and registration, all went out of their way to make sure I was taken care of. For the record, I live on the Illinois side of the river and would gladly make the drive again if I need another Toyota.

I hadn’t bought a new car at a dealership ever before coming to Seeger, Marc Wright made the progress extremely easy and without pushy sales tactics, Seeger has become a place that I have recommended to others. I love my new Toyota Camry and if I ever needed another car I would come to Seeger, I’m a Seeger customer for life!

I have had my new car serviced under new car warranty. Both times it got lost in the process. I had to complain then the car was ready

I just purchased a new Toyota and had a great experience. Marc W. was very knowledgeable and experienced and there was no hard-​selling whatsoever. Everyone I interacted with was friendly and helpful. The head of the dealership, Andy Seeger went out of the way to thank me for the business and I was running late to a meeting and he personally along with Marc moved all my things from my old car to the new and made sure I had everything, even the cd’s in the cd player… They paired my phone and set up the presets on the audio and gave me a thorough briefing on the car. The price was fair and I will only service the car at this dealership. They really did a great job and I recommend Seeger Toyota to anyone.

My husband and I met Marc at Seeger Toyota when he sold us our first Prius in 2012, then we went back for a second one in 2014. Later that year, he found us a good used 2007 Prius for our daughter. Throughout each transaction, Marc provided respectful and informative service with a relaxed and friendly manner, making each transaction a pleasure. He’s one of the good ones!

This is specifically for their service department.
Pros: Great service — no rip offs so far… nice lounge. No recommendations for unwanted alignments, fluid changes etc…
Cons:
It starts with online service scheduling. I always chose one person whom I like but when I check in outside their office the guy gives me a number and sends me to a second different person but once I am inside that person is busy and a third person calls me and checks me in and then tells me the second sales person allotted to me will come and get me upstairs.
But in the last three times I’ve been waiting upstairs and nobody got me and I come down and enquire and find my vehicle all done and waiting !!!
The most recent time same thing happened and I was waiting upstairs and actually got a recorded message and an Email saying my car is ready… I guess the service rep was too busy for me…
They have a degree of honesty which is rare in the auto industry but their service personnel needs to be trained in good customer service…
They could also try and be a little friendlier — would go a long way…
Hope the Seeger’s are reading this.

Like any other dealer I’d assume. I purchased my Toyota from Seeger many years ago and have always had my vehicle serviced here where I trust the work will be done properly.
I generally have no complaints but sometimes the service reps are not as welcoming as they should be. I’ve dealt with them all and Jeff is by far the most blah. He has a text book friendliness and is not at all genuine. The service cashier ladies are nice enough.
What really keeps me coming back is there immaculate waiting lounge. They remodeled it a few years ago and it comes fully stocked with a big television, kitchen stocked with snacks, coffee, vending machines, cold beverages, a kids play room, clean restrooms, comfty seating and Wi-​Fi.

I came in with a tall order… I wanted a good looking car in more than good condition, and at least some of the features of a newer car that I never got from my 2005 Altima. But I was also really set on what my monthly payment would be, and that was pretty limited. I knew I wanted something sensible, but also fun to drive. And a car that I can rely on for at least a few years with minimum maintenance. Ray Berry helped me get there and I’m very grateful to him and Seeger. Thank you!

This review is for service only. Have been using the service department for a few years now and love it. They have an exceptional lounge with TV, wifi and complimentary snacks and drinks. The service advisors are polite and never pushy with optional repairs. I recently was experiencing a bizarre battery issue with my battery draining overnight every night. I had been in a car accident and another dealership had replaced my hatch with an incorrect model hatch and replaced my wireless entry system with another incompatible unit which caused my car to believe the back hatch was always open and my interior light to come on and off throughout the night. I had contacted the dealership who had done the faulty work and asked for assistance with paying for repairs since they received insurance reimbursement for bad work. They were terrible and rude and flat out refused to take responsibility. Seeger was aware of all the issues I had experienced and my service advisor Glen was very understanding and provided a courtesy car during the long ordeal and did his best to work on a price I could afford. It sucks to pay for work twice, but at least Seeger did it right. Every morning when my car starts right up I think of Seeger. :)

Extremely disappointed with the service department. I came in here last Monday to have my RAV4 serviced as it was having a coolant leak. It was very easy to schedule a service and got in promptly. The waiting area was also very nice with complementary snacks and wifi, and the ability to have a courtesy car if your repair isn’t a simple one. However, that is where the positives end. The RAV4 had a head gasket leak, which was originally quoted for about 4.2k. As I only paid ~11k for the car, I figured it wasn’t worth it, and scrambled to try finding a new car at another dealer. When I told my dad, a retired mechanic, about the repair cost, he couldn’t believe it. Turns out, when he called the dealer the bill magically went down to 1.2k. So in essence, the dealer was attempting to screw me, a young professional, out 3k. Most people would call this fraud. I understand mistakes happen, but a 3k «math error?» come on. If you do decide to bring your car here for a repair, definitely get a second opinion. While I will add they called me 2 days later to attempt to rectify the situation, I traded in the RAV4 to get another car at another dealer and had a much better experience there. Avoid this place!

Sales Experience: A
Service Experience: F
I purchased a new Toyota Tundra in January of 2013. The overall purchasing experience was fine. Traditional negotiation, deal closed, all was well. Part of my new car purchase included 24 months/25,000 mile Free Maintenance through Toyota.
The service team was friendly, the waiting area was nice… but 2 of my 5 free service trips were beyond frustrating. Even with a scheduled appointment, the wait time was horrendous. One of the 5 trips in after nearly a 2 hour wait just for standard oil change/​tire rotation ended with me leaving and my tire pressure light coming on within 10 minutes. I also told them clearly NOT to wash my truck… and they did, which equated to the items in the bed of my truck getting wet. When I called to discuss this with the manager, I was apologized to, and they thanked me for letting them know. Fair enough, mistakes happen.
My last trip in entailed over an hour and a half wait, to then get a call the following day saying they made a mistake and forgot to change my oil!!! That’s what I brought it in for! Now that my Toyota Free Maintenance services are complete, I’ll be taking my truck elsewhere for maintenance and never using there service center again. The manager gave me a free oil change when I brought this to my attention… but I don’t want a free oil change… I want the work done accurately and in a timely manner.
Our time is all valuable, and to waste it at this service center again is not going to be happening. I’ve got a free oil change coupon if someone else wants it… I’m done with Seeger Toyota Service… and ultimately with the entire operation. Having purchased over 20 vehicles in the STL area over the years, I can assure you there are much better places to buy a car and get it serviced than Seeger.

Seeger attempted to charge us $ 2,000 above the price advertised on a car in the lot, and did its best to make sure we didn’t find out the real price until we had already signed on the dotted line.
After seeing a used 2010 Prius on the Seeger Toyota website, my husband and I visited the lot to see the car. In the car, there was a large red «RED TAG SPECIAL» hangtag hanging from the rearview mirror that listed the price. We test drove the car, filled out the credit application, and my husband was taking out the checkbook to write a check for the down payment when he asked a question about the price. It was only then that the salesman, Mike Rardin, informed us that the «RED TAG SPECIAL» price was incorrect and that the actual price was $ 2,000 more, the price listed on the website.
At one point after the test drive, the salesperson had asked «Did you see the Internet price?» which we interpreted to mean «Did you see the Internet price? Because you’re getting an even better deal» but which apparently meant «Did you see the Internet price? Because that’s the price you really have to pay.» If we hadn’t asked specifically about price, we probably would have written a check, been ushered over to finance, and never informed of the mistake or the «real» price (and perhaps forced to either forfeit our down payment or pay $ 2,000 extra for the car). I believe it was reasonable for us to rely on the large «RED TAG SPECIAL» price hanging in the car and that Seeger should have honored that price. At a minimum, though, the salesperson should have been honest and upfront about the mistake and explicitly informed us that the price was incorrect.
The salesperson spoke to his manager, who authorized him to offer us a different car at its original Internet price; zero effort was made to make up for the mistake. The manager never spoke to us directly. I also called to speak with the dealership’s general manager, who did eventually call me back and offered me an apology for the mistake, but by this time it was four days later and we had already purchased another car.
Even if this was an honest, isolated mistake (as opposed to intentional fraud), Seeger Toyota should have owned its mistake and honored the price that had been advertised on the car for hours if not days. That response surely would have earned our loyalty and sold us on the car and Seeger. But because of this bad experience, we will not look at Seeger Toyota again, and I would encourage you to go elsewhere.

Was lied to about the price of the car. Then lied to about the interest rate. Walked out and got my car from another dealer. Very poor experience and I won’t go back.

I made an appointment at this dealership mainly based on Unilocal reviews. All I needed was a recall service performed on the Toyota, so it was a free trip. Regardless, I’m still picky about where I take cars to get service.
I called and made an appointment without a hassle. When I arrived, the car was promptly taken and it was done within an hour as they estimated. In the meantime, the waiting area is fairly nice. I’m used to the Lexus dealership, so my definition of impressive might be a little different than someone else’s. That said, it was a spacious area with lots of fairly comfortable seating and large TV. There were free drinks (soft drinks, coffee, etc.).
I also received a complimentary car wash. It’s not much, but it saves me the $ 10 I’d pay by driving through an automated wash since it’s still too chilly to hand wash it, so that was much appreciated. The service representatives I dealt with were also polite and friendly, so overall this was a positive experience.

Nice at first, but overall has significant problems. After my salesman spent 2 hours with me when I was just kicking the tires and did not pressure me I was convinced this was the right place to buy if I went with Toyota. In retrospect I wish I had not.
Returning to same salesman he promised he had my car with options I wanted. After some banter over price (where he ignored me and basically told me what I found on
did not include any dealer mark-​up even though I showed him where it did) we finally settled on a price. All the paperwork was done I got to see my new car. Exactly as advertised until I turned it on and found out it had 500 miles on it. Whoops, guess he didn’t think this was pertinent. I bit my tongue and went with it. His promise of 2 hours to get through all paperwork and into the car turned into 6, but I drove off reasonably excited about my first new car in over 10 years.
Time for first service appt. I called and got no answer, but a very polite message included a note I could use website for scheduling. I couldn’t remember my password. Web site did not work for password reminder and 2 calls to service dept were not returned. After waiting 2 days for them to respond to my voice mails. Finally got a response to a frustration email. Brought car in for service and after nearly 2 (TWO) hours I had my tires rotated and was told I was good to go for another 5k miles.
Today was second service appt and this one convinced me I need to share my experience. I showed up at 2:20 for 2:30 tire rotation and oil change. I watched other customers come and go and friendly Seeger people talk to others while I patiently waited. Finally after seeing numerous people who came in after my oil change started be approached and leave I asked for an update and whether I should always expect 2 hours (which I was at). Only then did I learn they had spilled some oil on the engine and were trying to clean it off. I was told they didn’t want me to go home to the smell of burning oil. Well, several minutes later I was told no issues and I could head on my way. Immediately the strong odor of burning oil overwhelmed me when I entered the car. I got to enjoy it on the 20 minute ride home while trying not to be frustrated that just last week someone complimented me on how well I was taking care of the car and how they could still smell the «new car smell».

I just bought my first new car with this dealer and the experience was great! They were really helpful and not pushy during the whole purchase process. Jay Clark was the salesman who assisted me and he did a great job! He took the time to explain to me all the details of the car, answer all our questions and ensure a price that stayed below my budget. The overall feel and look of the dealership is great, very clean and customer friendly. I truly recommend this place!
Also the Service and Parts section is great! I accompanied my mother to get her car serviced here and they were very friendly and quick in check in and check out. They also offer us some of the services they had as well as offer us a complimentary car wash after the service rendered. Great experience!

Nice dealership. Smaller dealership than most in St Louis. It’s all about finding your car and getting the best deal.