Smart Center Creve Coeur

Amazing customer service! Joe O’Connell was very professional, answered all my questions, being a female that is important to me! I mentioned to him that the steering column was missing a piece (this was outside of my warranty work on my 2010 SUV, and it was fixed when I picked up my vehicle! He walked me to my car, loaded up my golf clubs for me (as they gave me a loaner vehicle) and my SUV was spotless on the outside! This will be the only place I will get service as well when I purchase my next vehicle, it will be from this dealership! I trust them!

I had a flat tire on my smart car. I purchased the tire warranty when I bought the car. Since the car has no spare, I live three hours away, and no one in my area will touch the car I had to have it hauled to plaza. This happened on a Saturday. I called up in advance to alert them the car was coming. I was told there was a tire at the dealership (first issue). I was never called that day to be alerted there was no tire. I finally called the dealership at 3:00 pm to find out what was wrong with car (second issue). I was not given a loaner since they were going to have the car over the weekend, which turned out to be them having the car for almost a week (third issue). I finally had to settle for a different tire on the car just so I could get my car back. This is my 5^th smart car and my 6^th one is on the way. I have also purchased a Mercedes from them so I am a repeat customer. Communication sucks badly at this dealership!!! If it wasn’t for really liking Jamie Winston and Archie Young I wouldn’t waste my time going back! Service department needs a huge overhaul in training for communication

Top service reps, classy waiting area, and cheapest prices on tires.

I just buy m350. Service is good but the car is !!! It’s brand-​new car, I just got to my front tire sensor missing… they say going to order new sensor but to take a long time to order it !