Saks Fifth Avenue

I came here last minute to look for an event dress. The coupons that had been mailed to me– up to $ 100 off any purchase and up to $ 300 off a women’s or men’s shoe purchase-​doubtless spurred me on to buy. Some things had been moved around since my last visit – coats are located where evening dresses used to be. This location is smaller than other Saks stores but the customer service more than makes up for this. I will give the salespeople here props for going above and beyond to help me find a selection of dresses and, when it came time to pay, for honoring my coupons and ensuring that I got all of the discounts which were coming my way. The shoe salon here has been upgraded and, while not a place I make a habit of visiting, does have an excellent selection of Jimmy Choos. I only wish there were more Chloes available, but that is probably best saved for another shopping excursion, once my wallet has recovered.

As always, Saks delivers. They have some of the best customer service around. This is one of the only spots in the area I can find Gucci and Versace. I visit frequently. This is by far one of the best stores and the best shopping centers in the St Louis area.

I’ll review it simply to oblige Unilocal,but clearly we’re all familiar with the Saks Fifth standard of things. Whether from your own personal experience or through word of mouth we’ve heard a story or two about Saks’ high-​end merchandise and services.
This location is no different… well if I’m being completely honest it is a bit smaller than a lot of other big city locations but St. Louis packs a mean punch with their exquisite line of designer name brands.
I particularly like the women’s shoe salon and accessories. Remember, they can always order what they don’t have readily available in-​store. There are 3 floors of top of the line merchandise to keep men, women and children busy for days.
Explore, blow the budget (if you can, I do not condone going broke for fashion), have fun and thank me later.
~Christy

Avoid majority if all sales associates in the ladies shoe department! Especially JOY!!! She will be nice to you, sell you shoes, get her commission and run! They are absolutely unprofessional! I’ve spent $$$$ on shoes there and a pair of my shoes had a defect after wearing them twice! I’ve called and text Joy multiple times and she ignored me! She got her commission and was basically done. I’ve left messages and no calls were ever return. After a few weeks of finally getting a hold of the manager (Mary) and telling her about my situation, she apologized. The dumb part is that her staff never delivered her the messages and Joy never talked to her manager about repairing my shoes after she said she would talk to her. Mary suggested that I bring in my shoes for repair and that she will ship them off to New York where their repair center is and have them repair it. Literally 4 days later I receive a refund without a phone call or anything! Sure a refund is nice, it’s better than a defected shoe! But I wanted the hard to find, highly sought after shoes to be repaired vs waiting for years to get them again.
Communication was very poor… very unprofessional. Like I’ve mention in previous post. Stick with Nancy or Dixie! They’ll help get and find you whatever you want. They’re professional unlike the stuff in the ladies shoe department.

This location has horrible customer service. Saks Direct is also like shopping at the Dollar General. Don’t even get me started about the inexplicable attitude coming from the employees here. Someone needs to remind them that they are the ones spending their Sunday working for an hourly wage and not the ones shopping. I recommend Bloomingdale’s online, Nordstrom, and Neiman’s has even improved their attitude as of late. Screw Saks: there was a reason they closed in Kansas City.

I love Saks. You can pretty much find anything there. I love the brand Splendid and they have a great selection along with big collections of other adorable brands. There shoe department is AMAZING they have so many adorable shoes and everyone is so helpful and nice. The last thing I bought were a pair of sunglasses and I could have not had a better experience.

I was in town for an abbreviated, work-​related weekend and was in need of a few things. I was directed to Plaza Frontenac, despite there being closer shopping centers to my hotel. The mall was a bit of a disappointment. Nice, but I’m clearly not the target audience. Saks seemed liked the best option and that’s where I ended up. I was able to find everything I needed: a dress shirt and a couple more casual items. I almost never shop at Saks, but I have been to a few others and this location seemed to be comparable to the rest. Except that the staff was very courteous and informative and not at all pushy. I briefly went through Neiman Marcus (other end of the mall) and Saks had a much better selection it seemed in every department. And, overall, this store seemed just a touch more accessible. I was told this store was recently renovated and it shows. Everything was great.

The ladies at Saks are so amazing. they know exactly what your taste is and take you straight to it. Their customer service is impeccable… every time I walk in they greet me by my first name like they were old friends of mine.

Women’s and Men’s stores are separate at this location. In 2014 they are merging both stores into one… so look out! Great customer service and personal shoppers. Even during the holidays! Great shop with great goods ;-)

The ladies at the fragrance counter are wonderful, had I left after dealing with them this would be a 5 star review. My experience in the men’s department was insulting, I was blatantly ignored by two older gentlemen. I was in search of a particular pair of shoes that I spotted on the wall, I ended up leaving them. When one of them finally decided they could be bothered with me instead of even looking he grabbed the shoe from me and then quoted me a price as if I couldn’t read it for myself. At that point I had decided I did not want the sneaker enough to give my money to some jerks who don’t think I can afford them, and don’t deserve there time. His commission lost and my business loss for the store as a whole.
I now shop Neiman’s only when I come to Frontenac, I don’t even bother to go inside Saks anymore.

I shop with Wendy F. a lot, she is nothing but wonderful to me and always keeps me fashionably updated and saves me a whole bunch of time by choosing the perfect clothes for me. See you soon!!!

I have/​had been going here since my mom used to take me to the store back when it was in the CWE. Beautiful store and many helpful people in it. Although some of the staff act as if there is a rod stuck up their… anyway! Not all of them, just some. I’ve only bought from them when they have their great sales; and they do have them.
The shoe department (yeah! you knew this was coming) used to be great — especially when it was sale time. And I even had one salesperson who would mail me heads up about sales and events. Alas, when I went back this past June my shoe dept. was no longer in its old place and was upstairs sort of just put in the walking areas around the escalators. What’s up with that, Saks??? Hopefully its just temporary.

Let’s be real here — perhaps if I could afford more Saks merchandise, I would be more keen to it’s culture. However, recently an experience turned me off for good. I went shopping for a special occasion gown, ready to purchase whatever I felt was the perfect dress. I shopped with a friend of mine who has quite a few visible tattoos. Upon entry we were not remotely acknowledged by the staff, who I suppose assumed her appearance did not fit their ideal clientele. It was obvious enough that we walked right out and took business elsewhere. Customer service is key to success, regardless of first impressions. Team Nordstrom! :)

I get lost every time I walk into this store. I can’t say I come here often (I simply cannot afford a darn thing in this place, because I can’t really knock stars off for my poorness), I just don’t understand why they have to make it so confusing. It’s like they are trying to keep the poor rift raft out of their precious store.
I usually go here because they carry some brand of makeup or are having a sale on jeans (and it has to be a darn good sale at these prices), and I have to say, the service isn’t so horrible. They carry a good selection of makeup actually and the mac counter usually has a pretty decent gift deal going on when I seem to stumble in.
Generally, it’s a Sak’s. I mean, you should know more or less what you are getting. Expensive clothes, fancy customers, a lot of botoxed moms in the middle of day with nothing better to do than try to maneuver their way through this horrible mess of a store, and prices that break the bank. But, like I said, sometimes, you just need to go to Sak’s to find certain things… unfortunately this is the only one we have in St. Louis, so you might have to suck it up and go here.

Once you figure out the very twisty layout, it’s not so bad. But it’s still hard to maneuver your way between the counters and crowds of well dressed, high-​heeled, heavily made up customers… and their daughters. In any case, that’s the best jeans selection you’ll find in that mall. And they’ve got a sale on all the time. And they take all credit cards, unlike Neiman’s, which doesn’t even take Visa!

This store is confusing in its’ layout and seems like a cluster-f#@* of stuff all over the place. I actually like Saks over Neimans on any given day, but the one in St. Louis is no good.
They have a pretty good selection of merchandise, including some housewares and designer wear, but I’ve never found it an easy place to shop. It’s more of a chore… and God knows shopping should never be a chore!