Pottery Barn

We purchased a slip covered couch and two winged back chairs last year. All is well, and I went back in October to purchase an entertainment center. I received plenty of helpful advice when I went to scout things out. My master plan was to go back in late October to use my Cardinal Glennon charity card, which indicated 20 percent off at Pottery Barn. Yes, there were some caveats to the discount, e.g. no bath, no bedding, no sale merchandise and a few other miscellaneous exclusions. However, there was no over exclusion of furniture, but the sales woman told me upon checkout that I couldn;t receive the discount on the furniture (which was gonna be a savings of some $ 400 smackers!)
I breathed in and breathed out, slowly, and then stated «I am not very happy. I am not happy at all.» That’s all I said — then miraculous sales lady found a discount code of 15% that she could apply, so I said okay. Then, by the time the transaction was finished, she had found a 20% discount code.
I was very happy. I was super satisified.
Thanks, PB.

Pottery Barn has nice merchandise. You know what to expect. You know the quality level of the merchandise. And the in-​store experience is usually an enjoyable one.
Today, I had my first truly bad Pottery Barn experience. Our sales associate was a nice-​enough older woman, probably mid-60’s. We purchased a single item as a holiday gift for a friend. Our total was $ 7.58. No big deal. My wife, Terri, hands the sales associate a $ 20. The woman rings up the total. At that moment, I said «Hold on, I’ve got some change» and handed the woman 60¢. It’s not like I did anything complicated. We’re talking simple, first grade math, here. But you would have thought the world had ended.
First the clerk, stammers and stutters and looks confused. She then hands us $ 7 and a small pile of change and says thank you. Terri says, «I don’t think this is right. I gave you $ 20.60 and the total was $ 7.58.» The clerk tries to do the math in her head. When Terri says, «60 cents minus 58 is two cents» The associate then barks, «Don’t talk, you’re confusing me» and whips out a calculator, so she can figure the exact change.
Bottom line, if you can’t subtract $ 7.58 from $ 20.60 in your head (and do it quickly without the aid of a computer, calculator, or cash register) you should not be handling money!!!
Note to Pottery Barn. Please screen your associates better and require them to take a basic math test. And perhaps a stress test, as well, so they don’t bark when trying to calculate the most basic math problems on the planet. Until you can handle this task, we’ll be doing our shopping on-​line.