Overhead Door Company of St. Louis

Garage door broke down over the weekend so I contacted Overhead Door based off of the good rating here. Boy was I wrong. Heard back from a representative saying that they charge $ 80 to send someone out to inspect the garage door before they can even tell me if they can fix it or not. Sorry but if you have to charge $ 80 and can’t give a free estimate or tell me what I need for free then you aren’t a company I want to deal with.

We could not be more pleased with the service we got from the overhead door company! Anthony did a great job, and we would recommend them to anyone. Thanks again guys for a great job well done!

repaired a spring. Good experience. No issues

I was impressed with the understanding and resolution the service department provided. The manager listened and was very helpful. In the future, I would give them a second chance.

6 months out of warranty, (new home), my garage door breaks. I call the guys on the sticker, (on the garage door), and got a rude rep but booked them anyways. Long story short they missed appointments and then tried to show up days later because they refused to cancel me.
Here is where Overhead Door comes in. They were the only ones in the area able to work with me on short notice. Staff on the call and on the job were extremely professional and friendly. They over-​delivered on the service, courtesy, flexibility, and price. Overhead Door quite literally blew me away with how much better they made the experience.
I put their sticker over the one that came with the door. Keep it up guys. I will be back next time I have issues for sure.
If your dealing with an unexpected garage door issue, save yourself some time and frustration and just call these guys first. Night and Day when compared to the other guys.

I neded a new door and opener so I called these guys on a Sunday and was very surprised someone answered. They gave me a 4hr window of 7 – 11 on Monday and said they would call before they headed to my house. At 10:30 no one had contacted me yet so I called 2 other companies to also get a quote. The guy shows up at 10:45 with no call. He gives me a quote of $ 1700. As he’s writing up the quote another garage door company pulls up to the house. He then tells me there is a $ 79 service call fee. As soon as he did that I made the decision to not use them. If you have to charge me to get a quote then your product must suck. I ended up getting a better quality door and opener installed for $ 1200.
I received a call the following day from a manager who apologized. He said the $ 79 fee was a mistake and it will be refunded. I apreciated the call and thought this was handled very professionally.

I’m upgrading my rating to 5 stars based on my recent interaction with Overhead Door of St Louis. After my initial review, I was immediately contacted by an upper level manager who expressed his sincerest apologies for the delayed appointment, stressed how important their companies online reputation means to them and provided me with a couple of options to maintain my business. It’s not often that any complaint is directly addressed, but when handled this quickly and to a much higher level of satisfaction than usual, it makes all the difference in the world.
I’m now a lifelong customer!

Woke up and found that the garage door would not open. Called Overhead and they had someone out later that day. They gave good accurate and reasonable quote and then had the work done within an hour or so. The technician who came out was great and very professional.
I realized after he got there that this may fall under our home warranty so I called in to report it. They were pretty unreasonable about it but the Overhead technician got on the phone and described what the issue was and got them to cover it for us.
Overall great expereince

My garage started making alot of unexpected noise the other day. I called on my day off expecting to have to make an appointment later in the week and take time off work. they were able to show up within 2 hours and fix my problem in under 30 min. I was amazed. In addition everyone I talked to was VERY friendly and helpful.

FAST!
I called Overhead Door Company because a spring on my garage door broke. I saw the sticker next to the garage door opener and saw they replaced one spring while the house I just bought was being sold. I called and got a quote for the repair and thought maybe I need a new garage door opener system. The lady over the phone was friendly and gave me a quick quote on a brand new system. The technician arrived the next morning and fixed my spring quickly. I thought I had to replace both in springs in pairs. He said that the other spring looked like it was just replaced and it was not necessary. He also helped me with working my garage door keypad and opener which helped me save money on redoing the system I thought was not working at its peak. I do appreciate the honesty of the technician, and it does show you what kind of company they run… honest and fast service. At the time I called, they do offer a military discount which is rare to find these days. I wanted to take the time to leave them a review to thank them for their service and honesty; not too many companies with their ethics exist anymore. Thank you Overhead Door Company of St Louis. Use this company for any garage door issues.

I had Overhead door replace my garage opener with a belt drive system. The technician was professional and did a clean and perfect installation. I could not be happier with the system or the service that I received.

Top Notch Service!!!
My garage door opener died, sometimes it would work sometimes it wouldn’t. I finally disconnected it and did it the old fashion way, I got out of my car and opened it manually. I suffered, moaned and groaned for about a month before I broke down and called Overhead Door.
I called early in the morning and was surprised they were able to come out that afternoon. They gave us an arrival time of 12 — 4PM and they arrived at 12:43PM. I knew my system was old and when the service man arrived he agreed. We joked that the Smithsonian was waiting for it to be donated.
My garage opener tech was, Anthony and he was very professional. He explained my options; he could replace my control buttons in both car, garage and give me an extra opener or he could totally replace my system. The price difference was less then $ 200 to get an entire new system with two openers, motion detectors and a lock on the garage pad. I knew the motor was old and most likely wouldn’t last much longer so I choose to get the new system. What closed the deal was the fact that he had the new system in his van and I’d have instant gratification. When I want something new, I want it now.
I was amazed how fast Anthony got the new system installed. From his arrival, installing and showing us the new features was under one hour.
I love my new Overhead Door garage opener, it glides so quietly and I already like the motion detectors. When the time comes that I need a new garage door I know who I’ll call.

These guys installed my garage door, and did a wonderful job! But what I am really impressed with is the service. The darn thing wouldn’t open and the repair guy came right out and fixed it within the hour! I would recommend them for ever door need — as silly as that may sound!