Office Depot

How is it you walk into a store and feel completely freakin invisible!!! No one takes the time to greet you! No one while assisting other customers stops to look up to say Mam I will be with you in a moment or let me find someone to assist you. I even had one work to say excuse me to walk by me while I was at the counter just to walk and help someone else! Then, that same worker walks this customer to the register where another customer walks in the store and he gladly assist her with a question. I am still standing waiting to be helped though!!! Why am I standing there unnoticed for more than 10 minutes unacknowledged, until finally I said, «Is there someone available to help me!» The man at the counter scoffs at me!!! At that point I was done!!! Why should I ever spend my money there!!! Went down the street to FedEx barely getting in the door two workers loudly greeting «Welcome, How are you doing today? How can we help you?» FedEx was an Experience! I even talked to the store manager Ed at Office Depot who did nothing but make excuses telling me they were working short-​handed! All it takes is 5 seconds to greet a customer. He offered me a weak apology. It was obvious that he was irritated that I asked him what the protocol is for greeting customers when they walk in! He didn’t want to answer me! So here we have a trickled down effect! If that is how the manager rocks it explains why the associates are the way they are!!! If you are in the customer service industry, please remember common courtesy is key!!! You never know how much it impacts your business!!! Never Again!!! If I could give a «0» rating I would!!! The Customer Service this location store #44– Sucks!!! Don’t waste your time because I sure did!!!

I was surprised when I went to print something out, and my black ink cartridge was out of ink.
I kinda panic when this kind of thing happens. I’m usually prepared. But, I guess, not this time.
So, I went in with my package, to make sure I got the right numbers, searched through all the ink jet opportunities. .. could have had some assistance. .. but I had none.
The store was not swarming with patrons. Somebody could have helped me.
But that didn’t happen. I found what I needed and checked out.
I’m calling this A-​OK, because I found what I needed. But got no help. If I had help, it would have been a much quicker transaction.
And probably happier for me, and less problematic.

Bigger then my regular Office Depot, but being bigger didn’t make it better. Good thing I am fairly self efficient when shopping. I knew what I needed, and with the good signage in the store I was able to navigate my way directly to the office supplies I needed. I easily found an orange three ring binder and highlighter to keep me organized on my quest to visit all the 250 Birthday Cakes in the Cakeway to the West.
What I found sad, is that there were 6 sales associates in the store working and not one of them offered assistance. How could they? They were all gathered up front talking amongst themselves. My previous career was retail and this store would have been a shoplifters dream with all the employees clustered together.
Great variety and selection in a bigger store, but I will continue to shop my smaller city store that offers superior customer service.

Alright it is definitely time for an update and star bump! I’ve now been using this Office Depot for several months, mostly for their shipping center. I have «the routine» down and Jena, who works in the shipping/​printing area, has joked that we don’t even need to talk to complete a transaction. However, we always do because she is so friendly and pleasant. Megan in printing/​shipping is also friendly and effective. They are the two employees I usually (and prefer to) interact with. Other employees seem to not be fully trained in shipping, but Jena or Megan are usually there.
I forgot to mention in my last review, but OD has this rewards program where you get back 5% of everything you spend (wait or is it 10%? I think 5). Every quarter, they issue you a coupon that is essentially a store gift card for whatever you’ve accumulated. Pretty cool!