Lowe’s

A good option for home goods and hardware. While I prefer Home Depot lowes provides a very similar experience with comparable prices.

Among other major appliances and items, I purchased a fridge/​freezer unit at this location and arranged for removal of the old appliance and delivery and installation of the new one. In the process of this, delivery employees managed to take a chunk out of one of my door frames. In addition, Guy 2 fumbled around under my kitchen sink trying to shut off the water supply to the old fridge (heaven knows why; that shut off is in the basement, so I have to wonder how or even if Lowes trains its staff) before asking me to point out the shut off. He neglected to tell me he flooded the cabinet under my sink, causing significant water damage. I called Lowes and Guy 1 said they would visit to assess damage and make a plan from there. Two weeks later, I followed up to ask why no visit had been scheduled yet. Guy 3 visited. It’s been two weeks, and I still have no plan from Lowes for how they will repair damage or compensate me for paying someone else to do the repairs. Buyer beware — you might get a shiny new appliance, but at what cost to other elements of your home?

GREAT experience with delivery of a new washing machine and pick up of an old one from Aaron and Sidney on July 18^th.
Very professional and friendly men to work with.
I’ve called one of the store managers, Russ, and let him know of my great Lowe’s experience.
These folks GET IT!

My favorite Lowe’s in the area. Not exactly saying a whole lot, but between the one in Carondelet and the one in Bridgeton, this one is my choice. I’ve never had issues finding what I was looking for, have always had pleasant service, and what I’ve looked for has always been in stock. Sad to say, it’s almost worth the drive from my north county house!

This review is really the for the FLOORING department. There is a dedicated employee there that is just the hardest working, caring, and professional person, who absolutely deserves recognition. I really can’t say enough good things our experience because of Cordie. We went to this Lowe’s to shop carpet that could be installed in a short amount of time. This was a quick project, that had to be done in time to receive new furniture arriving from an out of state move. The initial team that came to take the measurements quoted us, and said it was going to be 2 weeks out which we needed it to be done a bit quicker. We went back to Lowe’s where we were then were helped by Cordie, who went above and beyond to do what was possible to meet our time frame. Not only that, but the selection of carpet that was available didn’t meet our «likes» entirely. There were many carpets with a beige undertone and we were seeking a more gray undertone. BUT. Cordie found us one. Initially there wouldn’t be enough, but after doing some research it was determined we could absolutely work it out. After Cordie arranged for a different installer to come and quote the job, we learned they could get it done so much quicker, but unfortunately just a few days shy of what we needed. Because of this, we did have to go with another carpet provided, but had we had Cordie’s service and determination from the get go, we would have absolutely given Lowe’s the business because of this most excellent service. We went back to explain how much we appreciated the level of service, and in that visit, ended up walking away with a different happy purchase for our bathroom tile because of Cordie. If you are in need of flooring and are considering Lowe’s, I strongly recommend coming here and asking for Cordie. First Class service with care and ease.

Okay, so I normally don’t complain too much in reviews but I pretty much never have positive experiences with Lowe’s and especially not this one.
I came in here on a Friday night (I know, right?) with married friends who recently bought a house. They’re doing some big DIY renovations and I offered to lend a helping hand. When we went into Lowe’s we didn’t really know where anything was. We asked a employee for help and told them what we were looking for. This guy had no tact. He literally said «that’s in the tools aisle» when we asked where a tool was.
I know he just had poor people skills, but clearly we don’t know where the tool aisle is if we’re asking for a tool… he did the same things when we asked where tarps and masks would be. Another employee kind of stepped in to take over while this guy ran off. Thank goodness, she was way more helpful.
We found everything we needed and got out of there. Every time I come here it’s like pulling teeth from employees to find out where stuff is. There aren’t many options for massive home improvement warehouses but if they want to step up their game I think customer service is the easiest way to go.

Lowes has all kinds of stuff, decent variety. Staff is friendly and usually knowledgeable. I will admit I usually find better pricing at the Home Depot down the street.

We purchased ceramic floor tile for our kitchen from Lowes in Maplewood, MO. Not only was the floor tile of great quality, but the installation of the flooring was done with excellence. The installers were professional and courteous and really knew what they were doing. We are very pleased with there work and would highly recommend them for any of your home improvement needs.
by: Action Green Clean

If i could give a negative star i would !! Purchased flooring through this store to be installed by their contractors worst experience ever ! The guys, left after one hour they forgot their tools and where not going to get them and come back and the job was to big really one 8×8 dining room and a even smaller kitchen. Called the store management is useless here as is the main office. The guys came back the next day to do the job wish i would not have let them in they did a poor job and i got stuck paying for it and bad customer service. Lowes seems to be the lowest of all home improvment stores. I have and will continue to do buisness elsewhere.

We just bought a dryer from Lowes online and they helped us straighten out several mistakes we made and we still got the dryer on time.
First, we put in the wrong phone number. When I called to check on delivery times, I learned it had been changed from the 17^th to the 25^th because they couldn’t get a hold of us, I pleaded with the appliance department to bring it and he checked with his manager and said they would come between8−12 on the 17^th.
I got a call at 7:45 that they would be here at 8 and they were. Unfortunately, we ordered the wrong cord for the dryer. Hats off to Tony and Ben, who went the extra mile to make sure it got hooked up. Tony had cords in his ’ secret stash’ and used one to get it going. They were fast, efficient and extremely nice. After 1 week without a dryer, I am grateful.

Recently I have started some home improvement projects and have been on the lookout for discounts when available, recently Lowe’s has been able to deliver some quality products at a great sale or clearance price. My most recent experience was an on-​line order with a chandelier for the foyer, I had been eying a specific fixture however had a hard time justifying the retail price of $ 248, until the other day when I noticed that
had the same fixture on clearance for only $ 58, thats over 75% off! I promptly ordered the fixture and selected in store pickup and decided to make a stop on my way home.
This location is somewhat hidden from general traffic on Hanley, since it is back behind Olive Garden and up the hill, however once I arrived I went to customer service, provided the employee with my name and she quickly called up the order. This was actually my second time using the in store pick up, first time at this location, and just like the first experience there seems to be some room for improvement with this process because neither time the product was readily available. Both times another employee had to be called to go retrieve the item from the back which usually adds about 10 – 15 minutes to the process. Overall the experience wasn’t bad but could be improved, the employees were friendly and who cannot beat 75% off!

This is going to sound weird, but wanna know why I frequent Lowe’s? They have a HUGE selection of gift card options for several restaurants, movie theaters, clothing stores, etc., and I face a much shorter line with no crowding even during the peak gift card buying times, such as Christmas and Valentine’s Day, for example. The parking lot is never full, there are always plenty of open registers, and I get in/​out in a snap.

Let me start off by saying that I love hardware stores, and Lowe’s typically tops the list. They have a wide selection, generally have good prices and sales, and I’ve found they typically don’t talk down to women who come in with projects.
That being said, I just walked out of the store and my experience here was terrible! I had a simple question — if they carried Duco China Cement. I was shuttled through 3 different people who all didn’t know of my product (and did not offer to look it up), no one offered to help me find or check the glue aisle, and I was told «If you didn’t see it, we don’t have it.» and received the suggestion «Check Bed, Bath, and Beyond maybe? Don’t they do that kind of stuff?»
Middle of the day, not many shoppers, so little excuse for the ambivalent service, especially since a couple just seemed to be talking amongst themselves.
Geez — I more help from a quick Google search before I walked in the door than I got from these people.

This is not my usual Lowe’s, but next time I need to shop the «Big Box» I will think of this one. During a recent rain and wind storm, I lost one of my favorite ceramic pots. My banana plat survived, but I was left with a «cracked pot» and it was orange my favorite color.
I went on a mission shopping, trying to find a replacement. I wasn’t even looking for another orange pot, I just wanted a style and size that could accommodate my plant. Being the end of September, my selection of pots was limited. Or at least pots that meet my standards. This Lowe’s was my fifth store, yes I was that obsessed with finding the right pot. As I entered their garden area, it was love at first sight. It was the right size, not breakable, on sale and it was orange. I could not have been happier.
My usual Lowe’s is Kirkwood or Loughborough, but now that Maplewood has won my heart, I’ll be back. Funny thing, the Maplewood location is closer to my home. I guess Dorothy is right, «there is no place like home».

This Lowe’s has TERRIBLE customer service. My fiancé recently bought a house and intend to do $ 20,000-$ 25,000 in renovations (no joke). He loves Lowe’s. Step 1 for our new house: buy a washer and dryer. Note these are not included in above-​mentioned renovation estimate. So we spend close to $ 2K at Lowe’s Maplewood on a washer, dryer, and pedestals. They only had one of the matching pedestals in stock but were able to locate another at Lowe’s in Ballwin. So far, so good.
Dreadfully long story short: when Lowe’s FINALLY showed up to deliver the washer, dryer, and one pedestal (after a painful delivery scheduling process) they were unable to install the dryer on a pedestal.
I am not going to go into the gory details because they are many, but rest assured that Lowe’s has failed at customer service nearly every step of the way. There were a small number of employees who were sincerely interested in helping us. The rest TOTALLY sucked. They were more interested in telling us why we should not have purchased floor models than helping us resolve our issues. (Um, hello, if you don’t back up the product than don’t sell it, don’t blame us for buying it.)
Over four weeks after purchase, the dryer is still not installed on the pedestal. What’s the big deal, you ask? Spending nearly $ 2K and not getting exactly what we paid for.
Needless to say we’ve been shopping a lot at Home Depot across the street. Maybe not ideal, but this Lowe’s doesn’t deserve (or apparently want) our money.

When I bought my house, many people warned me that for the first few months, Lowe’s and Home Depot would become my second and third homes because I’d be there so much.
I think they were right. I’ve already been there twice since last week!
During my first visit, I just picked up a few extension cords. The store is insanely huge, and since I don’t like wandering, I asked one of the workers where I could find extension cords. He didn’t know. HE DIDN’T KNOW. Don’t you work there?!? I finally found them after a lot of wandering.
During my second visit, I needed a hammer, an adjustable wrench, and a few other odds and ends. I found the hammer pretty easily, but once again, I was having trouble finding an adjustable wrench. Again, I asked a worker where I could find an adjustable wrench, and she wasn’t sure. A fellow customer ended up showing me where the adjustable wrenches were, and he helped me pick the right one for the job.
Perhaps Lowe’s should give their employees a tour of the store when they’re hired so they can help the customers a little better? Geeez…

I generally prefer Lowe’s over Home Depot for the same reasons that Michael F. pointed out before. Lowe’s seems to be more organized, cleaner, and has a better layout.
Overall I’m satisfied with this store, but a recent visit highlights some of the incompetencies in service here. Simply put, it seems like the store employees are not always on the same page.
I purchased new LED Christmas lights and noticed a big sign in the holiday section that states ‘recycle your old incandescent lights here’. I thought that was a nice idea, so I went home and boxed up all my old lights. I returned with a full shopping cart of used lights and the lady at the exchange counter said that Lowe’s didn’t do that. After forcing her to call over another associate, that employee said that they he saw the sign in the holiday section too, but didn’t think that the store actually participated. She could see my impatience and decided to escalate, however a walkie-​talkie call to a manager gave the same reply. A second manager just told her to have me leave them in the cart and they’d figure out what to do with them.
Ironically, as I was leaving the lady asked if the lights worked. When I told her that all the strands and bulbs worked fine, I just didn’t need them now that I have the LED lights, she asked if she could have them. Perfecto… problem solved, and the lights will be recycled to a new home.

As both Lowes and Home Depot are within a mile of themselves, you do have some real choices here. Lowes is newer and notably cleaner and better organized, but in my experience, the prices are a little higher.
Staffing here is very uneven, you just never know. I particularly object to the shortage of check out lines, never enough.

It’s possible some of the employees here dislike my boyfriend as I, as we’re both firm believers of buying half of the store to find something that is *just right*, then returning the rest. So, we’re at the return counter a LOT. Good thing, they don’t seem to mind (at least, to our faces!)
The employees in general, though, seem kinda lazy — the few times we’ve had to ask if they had more of a product «in the back», or somewhere else in the store, they always seem like it’s a hassle to go look for us — maybe it is, but hey, that’s your job…
Overall, though, I like this Lowe’s — when we go it’s never very busy (unless it’s a Saturday, which we try to avoid like the plague), and now that we know the store inside and out, we always are out in a snap — straight the the clearance section, then to the discount plants (we filled our entire garden this year for like $ 20), then a bop around the rest of the store to find whatever we came for.
Oh, and I love their allen+roth line — it’s definitley a plus over Home Depot.

OK, I get it, rocket scientists don’t usually work at Lowe’s. But come on, people… get with the program!
Stopped in to see if someone at Lowe’s could help me come up with some sort of small sand bag (or really anything!) that would help hold down my 10×10 tent. For any of you that have attended or worked at a festival where vendors have their own tents, you know that the wind can knock them down pretty easily, so it helps to weigh down the legs with something heavy. Easy to comprehend, right?
Apparently not. I dealt with not one, not two, but three nimwits who kept directing me to the giant bags of sand (used for construction sites) that I could barely even carry… The first guy was completely useless so he called someone on his walkie taklie. The second one directed me to the giant bags. And I kept saying, «No, I’m looking for small sand bags. Not bags of sand. Do you carry them?» The third guy finally confirmed that they don’t carry those kinds of sand bags.
Honestly, I didn’t have to have sand bags. I would’ve taken some cinder blocks and twine. Maybe I’m spoiled ’cause my Dad is really helpful and handy with these things and he would’ve helped me get all MacGyver on that tent. But these idiots just stood there and stared at me with their mouths open…
Needless to say, I’ll probably just steal some bricks from one of the abandoned buildings on my street and duct tape them to the bottom of my tent. Anything not to have to go back to that Lowe’s!