Geek Squad

no repair shop is perfect, but I think the question that we need to ask is, «What would we do without the Geek Squad?». If the Geek Squad disappeared overnight, what would our options be? Very limited, I believe.
Nonetheless, I have gone to the geek squad numerous times for their mobile car electronics service and have been treated well every time. They seem to know their onions, too. And then one time, I needed some service from the upstairs «consumer electronics» Geek Squad and the young lady there was very helpful and very professional.
Again, I think this is a national asset and should be condemned cavalierly for a random bad experience, which goes with the territory sort of for electronics and gadgets.

I brought my computer to the Geek Squad in this Best Buy after my hard drive died. Before deciding on them I called and was told that no matter how bad it was, the cost would be no more than $ 600.
The initial charge was $ 100. After a few days I was told that the computer needed to be sent to the data recovery center because the store could not fix it. I was told that there would be an additional $ 150 charge for a Level 1 data recovery and that the data recovery center would call if a higher level was needed.
A week later I received an email saying that they needed more information. After waiting in a fairly long line at Best Buy I found out that the paperwork had been lost in the system so my computer had just been sitting there for a week.
Four days later, I received the same email again. I spent an hour on hold at this branch only to be told that they didn’t know what was going on with the computer.
I received a voicemail the next day indicating that the cost could be up to $ 2,000, much higher than the $ 600 cap I was previously quoted. I declined the charges and requested that the computer (now in Kentucky) be shipped back to me. I then was told by the store branch that the $ 250 I paid was just for DIAGNOSIS, regardless of whether anything was done to repair my computer (which it wasn’t.)
After spending even more time on the phone with the data recovery center in Kentucky I was able to get a refund of the $ 150. Had I not pushed for it, the store would have kept that money, despite not completing the repair.