Firestone Complete Auto Care

This is a terrible place to get work done. I’m a career mechanic, just didn’t have my tools with me. I didn’t tell them that, and they tried to sell my 2 tires I didn’t need rather than repair 2 flats that were DEFINITELY repairable.

Whoa this place is awesome!
Imagine this scenario: you’re visiting St. Louis from Chicago for the weekend. Trips wrapping up Sunday afternoon, you’re getting ready to drive home and out of nowhere your brakes start making a truly horrific crunchy sound and stop working. This is perfect as tomorrow’s a workday in Chi town and being a Sunday pretty much every car repair place is closed.
This exact scenario happened to me and my fiancé today and we were blocks from this Firestone. Suffice it to say they saved the day. Rolled in at 2:30 pm. Car rolling out of the parking lot perfect working order 2 hours later. They kept us totally updated throughout the repair and though it turned out not to be necessary nice bearded dude at the front desk vowed to even stay late if need be to get us safely back on the road.
No one likes to get their car fixed and yeah, car repair costs money. But these guys were the real MVPs today. Thanks a lot!

I dropped my car off and I was there for about 45 minutes when I finally decided to leave and come back later. 30 seconds after I left the shop is when they called me to tell me what was wrong with my car and how much it’d cost. Didn’t really appreciate that they waited until I left to give me that information. Seemed kind of sneaky.
They get the job done but they’re not overly friendly about it. Three stars because my car was repaired within a couple of hours which is a huge relief on a Saturday.

Avoid this joke of a «service» station at all costs.
I made an online appointment for 2:30. When my name still hadn’t been called by 4 (although it was dropped off pre-​appointment time)…they said they were just «pulling it in.»
REALLY?! By the way, this was for a basic oil change!
Save yourself frustration, time and aggravation. Go ANYWHERE else.

Service is soooo poor. No value for a customer and pretty arrogant guys who work here. I had a flat tire and happened to drop off ONE tire to get a patch fixed, they took four complete hours to get back to me that it’s done. They never have staff on hand and did not care to ask if I wanted any other issue to look into. I would never EVER come back here in the ghetto or recommend anyone either… they don’t even deserve a Star!!!

I took my car in for a oil change and tire rotation. I also mentioned I might have had a slow leak in one tire and asked him to check the wear on two other tires. At the completion of the work, the technician informed me one tire had an un-​repairable puncture and the other two needed replacement. Oddly, my issue is that they did what I asked (tire rotation) despite also recommending other service that would render said service useless. If you’re suggestion I replace my tires, why did I need a rotation of the old ones? They would have scored higher ‘Customer Service’ marks if they asked me, «Hey, Mr. H, since you need to replace your tires, do you still want us to rotate the old ones?»

This Firestone has been here as long as I can remember. It was here when I worked downtown in the past century and it is still providing top service to the downtown area. Recently they came to the rescue when George had a flat tire downtown. Or should I say, two flat tires since his spare tire was flat as well.
Luckily I have a portable air compressor and we were able to inflate the tire on his CRV enough to drive to this Firestone from Washington Avenue and Broadway.
We had to pull over and inflate the tire three different times, but we made it safely.
They had to cut the lock nut off the spare tire, because we could not find the key to remove it. They then inflated it and replaced the one that was seriously flat. It had a hole that you could stick a finger through.
They were professional, helpful and no high pressure sales. They understood George had to wait till this Fridays paycheck to buy the new tire. They flipped these tires around for the low fee of $ 30. That is a deal.
If you’re in the downtown area and need auto care, I recommend this Firestone.
(If you want to hear a funny story to this incident, I will share it with you at some future Unilocal event)

I called several places around town to see if I could get in, no one would take me. I roll up to this Firestone and they help me out right away. They even give me a chair next to the outlet so I can plug in my lap top while I work on it. The guys are super friendly and really helpful. Plus I found a coupon online that made my oil change 19.99 before tax! Make sure you check for coupons when you come in.

It’s the closest auto repair to me. The service is friendly and the prices are somewhat reasonable. I get the hazard protection on my tires that has come in handy over the last couple of years. They are really great about showing you what’s wrong with your car and their knowledge about tires is pretty uncanny. This place only gets a 3 star rating from me because it’s a little overpriced and the guys at the desk, while great on the customer service end, have a bit of a work to do on their car talk. Sometimes I feel as if the relay between the mechanics and the guys working in the front of the shop is a little disconnected. Also, they never have any coffee brewed while I wait, and there’s a neglected coffee pot always sitting there collecting dust.
Overall, I would definitely recommend this place for tires and simple service. However, I would search out a local mechanic for any of your heavy duty repairs.

Their prices are great. They treat you with respect. They will give you every discount possible and not try to sell you more than what you need or can afford. Basically, they cut through all the junk you get stuck dealing with at other car service businesses. What more can you ask for?! My husband and I both have had various services done at this location, and neither of us had any problems or were less than satisfied. We received better prices on tires than anywhere else we checked, and the same goes for your typical maintenance. They will get you in and back on the road before you know it, always beating their estimated completion time.

I needed new tires for my Subaru so I ordered them on TireRack and had them shipped to this Firestone location. I knew I needed to call them to schedule an appointment but it slipped my mind for a couple of days. I ordered the tires on a Friday and they were delivered on Monday and the manager called me up and asked when I’d like to come in since the tires had made it there already. I asked him if Monday was okay and he said to bring it on in, any time. So told him around 2pm and I brought the car in and decided to get an alignment too. All in all it was about $ 177 for the tires to be installed and the alignment. I guess that’s not too bad? They charged like $ 89 for the alignment which is what my Subaru dealership would have charged (and frankly I hate the attitudes of the ppl who work at the Webster Groves Subaru) so I figured why not get it done at Firestone? They have a lifetime alignment thing which I guess is good if you plan on living near a Firestone for a while and plan on driving the same car for a while. It’s $ 200 something for lifetime alignment but I didn’t get that since I had no idea where I’d be in a few years.
Anyway long story short, dropped it off around 2pm and was called to come get it at around 3:30pm or so. In the meantime we went to grab food and then relaxed at home since the Firestone is conveniently located down the road from us.
Both Ron and Larry (the manager) were super easy to deal with and I think I’d definitely come back to this location especially b/​c it’s so conveniently located close to me and never had any issues with them. Also my BF had new tires put on his M3 and it was also pretty smooth. I was going to give them 3 stars but since we’ve both had a good experience, 4 it is.

After my car was recently vandalized, I found myself 4 wheels and 4 tires short of a ride to school. My insurance and I determined that replacements were in order. Firestone was first in my mind when it comes to such things. I’ve been a customer for years for a number of services from oil changes to new tires. I had my poor, immobilized car towed to this Firestone location which had previously worked on my car. After assembling a cadre of techs to examine my car as it lay helplessly outside on the flatbed, they decided against putting tires and wheels on my car. This determination came after I called the shop the very same day. I told the tech what happened, and the work I needed done. He told me to bring the car in, so I did, silly me. I previously believed the following equation: Firestone = tires & wheels. No longer.