Dr Tom’s Vacuums Sales & Service

Mention online coupon and you’ll get a discount. No need to bring it.
Everyone pretty much summed up this place. I love supporting a local business rather than a chain and it’s in South City so pretty close to me. I’m a huge procrastinator so I really put off things if I have to drive too far.
I really just brought in my vac to have it cleaned out and checked over. I thought I blew the motor, but I just overheated it.
The guys are really nice, but not so much to look at. The place itself is also not really clean and shiny either… but I didn’t care since that’s not what I came there for.
They are inexpensive and seem to really know their vacuums.

Me and my roommate needed a vacuum for our apartment, but did not want to buy a new one. I had driven by Dr. Tom’s many times before but had never gone into the store, and Dr. Tom’s was highly recomended by my roommates mother, as that is where she has taken all her vacuums to be repaired.
Sure, the interior differs from the orderly aisles at the local super corperation retail chains, but most locally owned and operated outfits are. It is similar to many of the antique shops on Cherokee St., if you are familiar with them (and I hope you are). Doctor Tom seems to know where everything is at, though.
We were greeted and asked if we needed any assistance. We told him our needs, and he asked if there were any pets in the house, which there is (a dog). Immediately he showed us to a Bissel cannister-​type vacuum and plugged it in to demonstrate the item. It was refurbished but worked just like new, and included a number of nozzle attachments and a 1 year warrenty for $ 40! The vacuum we bought was just what we needed and performs great and was a fantastic price. I thought we would be spending a minimum of $ 60 for a vacuum, but Dr. Tom prices were wonderful.
As previous reviewers have stated, there is a large parkinglot adjacent to the buisness. On the side of the building is an old painting advertising Dr. Tom’s shop and add alot of charm and character to the parking lot.
Local businesses such as this are gems to St. Louis and need to be supported. They keep our dollars here in town, unlike the large chain corperations. Support local businesses and you support yourself. I am glad we stopped into Dr. Tom’s vacuums. I think you will be, too.

Bottom Line:
Friendly service, local business, fixed vacuum ahead of promised date.
Overview:
My Mother has had a vacuum for some time and it has been in disrepair for several years. She went ahead and purchased a new Oreck vacuum, but was unhappy with it, once she got it home. After spotting Dr. Tom’s Vacuums after an evening across the street at Spiro’s restaurant, seeing their Facebook page, and then a positive review on Unilocal,I decided to give the shop a try.
Service:
I must admit I was a bit taken a back by the tidiness of the shop. It looks as though at one time the shop was a nice showroom that has gone unkept for many years. Regardless, I was pleased with the customer service at the shop. The vacuum was inspected and we were told an estimate and a promised date for pickup. The cost of the repair was significant, but given the original cost of the vacuum, it was worth it to get it repaired and back in service.
The vacuum was brought in on a Wednesday or Thursday and by that Saturday, they had phoned to say the vacuum was ready. The motor had to be replaced and they indicated a one year warranty did apply.
Summary:
I would certainly recommend using Dr. Tom’s again in the future. Of course, I hope this repair will last a good long while given the cost, but based on my experience at the store, I think I can assume that if something comes up in the near future, the folks at Dr. Tom’s will be sure to take care of us.
Note:
Given my Mom’s diminished ability to walk, I was pleased to see a spacious lot next to the shop. It gave us plenty of room to unload/​load the vacuum without having to park near traffic.

Out vacuum was clogged and they not only fixed it and gave it a tune up, but the price was good and the got it done the same day on a Saturday.

A good vacuum is expensive, so when I inherited an old one from my parents, I figured it was better to keep it in good health than shell out for a new one.
Dr. Tom’s was exactly what I was looking for. It’s a locally owned business in the City (so close to where I live) and offered a tune-​up for a good price. Their website featured a $ 5 off coupon, so I got my vacuum tuned up (bag and belt replaced, parts cleaned and lubricated, etc.) for $ 16.95. I brought it in on a Thursday afternoon and it was ready on Saturday. I tried my vacuum out once I got home and its performance had noticeably improved. They also perform general repair services and sell used vacuums, too.
Dr. Tom’s is located next to LoRusso’s and has plenty of parking in their lot. The store itself is cluttered, but they did good work for a good price, so I’m happy.