Dirty Gal Cleaning

Pre-​paid $ 99. 2 people 2 hrs. One person probably had never cleaned a house before and the other was new to the job. Absolute disaster!!! Called back to complain and left message. Never called back.

If there was a zero star review, this «cleaning service» would get it. I emailed them in march regarding a groupon offer. We were getting ready to move, and were interested in a move out cleaning. The owner told me the groupon wouldn’t provide enough hours for that type of service, but she could provide 6 hours of cleaning (2 people, 3 hours each) for $ 200.
Fast forward to last weekend. We finally had everything out of the house and were just about ready to list. I emailed the owner, and I was happily surprised when she said they could clean that Monday! I was very specific as to what needed to be done, where I left the vacuum, and even left my work number in case the needed to reach me while at the house.
I left work Monday, eager to see the cleaning job. My disappointment can’t be put into words. I’ve attached a few photos to show you what they didn’t do. I honestly thought they hadn’t come. My appointment was from 12 – 3. My painter arrived at 2 and the cleaners were not there. I left a voicemail for the owner and sent an email.
The owner returned my call and asked me to take pictures and email them to her. The next day, on my lunch break, I did as she asked. She replied, apologizing, said she was «shocked» and promised to correct it.
Two days later, I went to check again. Surprise! Nothing was better. They even had pictures! I had drawn lines in the dust on fixtures and windowsills to show the dust in the pictures. The lines were still there. The vacuum was never touched.
I am now spending my holiday cleaning. Not to mention the time I wasted scheduling, emailing, and running back and forth. I have disputed the charge with my credit card. Save your time & money and go elsewhere, this business is a joke.

Just like everyone else-​i was extremely disappointment in the communication and service of this company. It took at least 3 days to get a response (via email because they don’t respond to phone calls, like a normal business). And that response didn’t even help schedule an appointment-​it took over a week to do that.
They were 30 minutes LATE. And the guy says «I’ll be honest, this is my first time cleaning.» …great. He then left an hour early. I feel bad talking about the actual cleaner because it seems like he was just going along with how this company is run.
The cleaning itself was sub-​par. There were still dustballs on the floor, the bathroom floors were not cleaned, and neither were the showers. I’m really glad I didn’t pay full price for the service… I had bought a Living Social deal.
I will never use this company again and discourage anyone else from using them.

Wow, this was just awful.
1. Communications were terrible
2. First person to come through left ½ way through with VERY obvious pieces of the place uncleaned
3. Complained and got a «free touch up» for 2 hours.
4. Took multiple tries to get scheduled
5. Once scheduled, the people who came stayed 30min and did a _​horrible_​job.
On top of that, of the 3 people who (across 2 trips) came to my house, 2 of them complained from the first words out of their mouth to the last, and in one case demanded extra $$. The third was clearly high and looked like a homeless person.
Avoid this company.

I really do hate to give out bad reviews right out of the gate with a business, but my experience was pretty terrible.
I bought a Livingsocial deal to have a basic clean for 4 hours. I left a voicemail and an email for the company and didn’t get anyone to respond for nearly a week. Once we made contact, I gave them my information via email. Then, I waited a few more days with nothing and had to facebook message them. I had to give them the exact same information I already sent in the email, but we finally set up a cleaning. I specifically asked for a deep clean since I’d moved out of my house and was putting it on the market after it was going to be cleaned.
The day of the appointment, I hurried home from work, excited to see a clean house. Instead, I found the house in nearly the same condition I left it in that morning, except some blinds in my old bedroom were broken and laying askew on the floor, the toilet paper roll was on the bathroom floor (WTH??), the toilet brush and plunger were strewn about in the bathroom, and only about 10% of the house was clean. It was as if there was an emergency and the cleaners had to rush out of the house. If that were the case and I was notified, I wouldn’t be writing a bad review.
I immediately started calling the company which still doesn’t answer the phone, nor do they return voicemails. I emailed and facebook messaged the owner and still didn’t hear back until the next day. I was given a very generic response of, «I’m sorry you weren’t happy with your cleaning, but the deal covered only the basic service.» I was aware of that, which is why I asked for the deep clean and was willing to pay for it. I have it in writing that I requested it. That still doesn’t explain why my blinds were broken and a few items listed in the basic weren’t done. My microwave wasn’t wiped out, the appliances weren’t wiped down, if they sweeped or mopped my kitchen floor, they did a terrible job because there was still grass and dirt on it, one of my bathrooms wasn’t even touched, and none of my windows were cleaned.
My house is 850 square feet and totally empty. They didn’t have to do anything with the dishes or trash. There was no straightening or picking up to be done. They didn’t even have to dust furniture. You’re telling me someone spent 4 hours there and it still looked like that? I don’t buy it one bit. (I was at work during the cleaning, so I’ll never know how long they were actually there).
Look, I am an understanding consumer. If someone told me that there was an issue with the blinds before I discovered it, I wouldn’t have been so upset. It could have happened to anyone. Instead, I had to track down whoever it was that cleaned my house to find out what the heck happened and when I finally got someone to talk to me, I only got a few texts from her and she said it was «the other woman who was cleaning» and «she didn’t tell us until later» as well as «we had a lot going on.» Are you freaking kidding me??!
The owner finally (after two days) offered to clean it again and give me a discount, but by that time, since I was on a time crunch, I had already gone and cleaned it myself. She said she’d credit my account if I ever changed my mind, but thanks, but no thanks. Too little. Too late. I got a refund from Livingsocial, thankfully, and can move on.
I’m not only disappointed with the cleaning itself, or lack thereof, but of the difficulty communicating with this business. If you aren’t able to get in touch with everyone who might be buying a discount deal in a timely manner, don’ t offer a deal. It’s that simple. I’m also annoyed that I could never get anyone on the phone. All my contact with them was through facebook message, email, or text. Sadly, I won’t be returning for their services and would warn anyone else who might be considering them in the future.

An hour late, absolutely worthless service.