Crescent Plumbing Supply

A 25% restocking fee for a stock, non-​special ordered item!
This is not a way to please customers!
I’ve never been charged a restocking fee at Home Depot, Lowes, or any other place I’ve purchased plumbing pats.

Slow, Rude, and Wrong. I needed a replacement for a Kohler kitchen faucet hose and took the damaged part to Crescent. At the parts counter they referred me to a lady at a desk who looked at my part, asked some questions, and ordered what she thought it was and told me they would call me when it came in. After a month of not hearing from them, I called. It sounded like they hadn’t even ordered the part yet. They said it would arrive in a week. After a long wait at the parts counter following their call, I was handed something that didn’t look like the right part. I took it home compared it and it wasn’t the right part. So, back I go to the lady at the desk and, to my surprise, they don’t offer refunds on parts ordered from Kohler. We discussed the right part and she said it didn’t exist but wanted to sell me other parts to convert the wrong part to fit. I told her that she could keep the part. Later back at home, I went to the Kohler Parts website and the part that I needed was right there on the main page of the website. Not only that, but when I looked at their refund policy which was a full refund with receipt.

Skip the big boxes! These guys know their stuff and will talk you through any questions you have. We purchased a new toilet here and received great service. They are not as cheap as the big boxes, but you pay for selection, expertise, and quality. Since they supply plumbers, they typically have better quality items.
My only gripe on toilets and sinks is that they solely carry Kohler. Kohler is a great brand, but having more to choose from is good.
They have a showroom for fixtures or go to the other door on the right to buy fittings and pipe at the counter.