Concord Wash and Detail

Very poor service. Need to pay car cleaners more. They do not clean anything well for any money paid I can do this all on my own it is a cheap job and I’m not going back

First time and last time. Bought the platinum wash with the tire treatment and Armorall on the dash and doors. Outside was washed no better than the drive through at quick trip. Wipe down was spotty which makes the car look worse. Inside Armorall was also inconsistent and they missed wiping the dust off some areas.
No value in this service at all.

I can appreciate that Concord Car Wash has been around for nearly 50 years. How this has happened however, I have no idea.
I continue to put my faith in this family owned business, but they continue to disappoint me. On more occasions than not, I have purchased the «platinum» carwash for $ 30. Knowing that I have a car that requires a bit of extra work (I have two dogs and a 5 year old child!), I also tip the workers very generously — today it was $ 9.
I cannot figure out if it’s due to poor workmanship or the fact that certain areas are covered under a roof which makes it harder to see. But when I purchase a $ 30 car wash I expect to get out into the sun and not see dust covering my entire dashboard. Yes, the wash that I purchased does have a five-​day clean car guarantee and I could very well take my vehicle back, complain, and have everything corrected. And yes, I have done this multiple times. The point being that I shouldn’t have to have my car serviced twice because it’s not done correctly the first time. Unfortunately for me, I am not the type of person who complains and therefore I will take my vehicle home and clean the interior myself. What I can do however is recommend that anyone in the South County area save their money and take your vehicle somewhere else to be washed or detailed.
To be fair I will say the staff is extremely courteous and the outside of my car always looks perfect. The problem always lies in the cleaning of the interior. For these two reasons, I’ve given Concord Car was 2 stars.

What a joke. $ 30 Platinum Wash! Inside doors not wiped. Carpet and wheels still dirty. Will never go to this place again! Could have gotten a better wash at one of the many drive thru’s for half the cost! Crappy workers have the nerve to stick their hand out for a tip! NEVER AGAIN!

Went in to get all the bugs off from a road trip to st louis. They were crazy fast and cheap. Highly recommend

A manager called the next day and told me to bring back my van. But a week passed before I was able to make the long trek back out there. The guy who took the van admitted it wasn’t right, and offered excuses, but no apology.
Then general manager John Inman showed up.
John called the next afternoon and told me the van was ready, and could he please meet me when I came for the van. His apologies were profuse and complete.
When I got there, not only was the van beautifully cleaned inside, it was also washed and waxed. John also reimbursed me for gas I burned coming out the second time.
Bad stuff happens. But if it happens here, John will make it right.

This place deserves more stars, but this place also deserves kinder staff behind the counter. I don’t know what happened, perhaps it was due to the fact that it was after the winter season and many people were wanting to have their cars washed and detailed. I came in to get gas, as well as a wash and I noticed their service.
The lady behind the counter was a tad agitated, but I really didn’t know the pricing or what packages were available.
So I ended up getting a wash and detail package. Great! There were two very long lines. One line was moving much faster than the other. Guess which line I was in that was the slowest? I guess Murphy’s law always applies in my case. I was in the slowest one. So, since I was waiting, I decided to check into Unilocal.I was offered a free tire detail along with the purchase of my package. I showed this to the guy when I checked in at the line. He asked me why I didn’t show this to the person at the register?
Hmmm, not the friendliest of customer service here, I can tell. :-/​
After I got my car in, the wait wasn’t that long, but the waiting area was extremely cramped. There also wasn’t a whole lot of products available to purchase in the gas station convenience store and it kind of looked messy.
I did appreciate the people who brought the car to me, they had better customer service and they did a good job on my car.
I might come back to get a bigger package on my car because there are some stains inside the car. But I might come during lower peak times.

Detail was solid. Car looked great.

Wash specials & discounts. Always fill up before your wash great discounts!

this is more of a 2.5 star review. when i took my first car here 10 years ago, i thought they were the greatest thing since cinnamon buns. i have would go at least once a month. at the time it was $ 10 for the basic wash, clean, and dry.
I’ll admit it has been awhile since i have been here due to not having the money or not wanting to stop or whatnot. i decided to go ahead and stop today, as i am leaving for Nashville on Monday.
the price has gone up to $ 14. OK no problem inflation whatnot. now they did get most of the dog hair out. but the windows had cloth fibers stuck to it. the girl at the counter was not really all that friendly. some of the candy was faded and/​or dusty.
it may be awhile before i return. they did a good job vacuuming and drying. but something was missing today from what i remember.

I pull into Concord Carwash and order the Deluxe package. The attendent lets me know that I can get the Supreme on sale and spend LESS for an upgraded wash. Who does that? Yes, I am sold on Concord Carwash. And they do a fantastic job on interior cleaning. When I want to baby my car, I take it to Concord.