Hertz Rent A Car

Terrible experience dealing with this Hertz. Hidden charges were made to my credit card that I was not informed about. Tried calling them and they were not willing to budge even a little and kept repeating the corporate procedure over and over again. Terrible customer service. If you want to have a great hassle free rental experience, stay clear of this place.

Our car was totaled yesterday and Hertz was recommended by State Farm, all paperwork sent through. We went to pick up the rental car this morning and had a horrible experience. There were only two cars to choose from, both too small to fit three people in the back. We were the only customers in the place and there were two employees. I explained our needs, three kids in back and trunk for sports bags. Said they had nothing. I asked if they had other locations and she said yes and I could call them if I wanted. While my husband worked on the hertz ordeal, I walked over to enterprise. They had a lobby full, computers were down and we’re still more helpful and accommodating than hertz. We paid more to go through enterprise because of the service and availability of cars. Will not be returning to hertz.

I don’t have much good to say about this location. Lazy employees for sure. On my first attempt to rent a car with Hertz this location gave my rental to someone else. I even had a confirmation number… but all the clerk could say was «it didn’t make any difference… the car was given to another customer». So what good does it do to have a confirmation number?
On my second rental, they had a car (yayyy), but sadly the car wasn’t ready. I had the reservation for 5 days prior to picking up the car, but at 8 am when I arrived, the employees had to pull the car out of the lot, vacuum it and wash all the windows, etc. All the while, I’m standing there with my luggage in the middle of the parking lot, waiting and waiting for them to «do their thing». I needed to leave immediately for my destination but I had to wait for the employees to do their job that they should have done PRIOR to my arrival.
If I could switch to a different rental company, such as AVIS, I would… but I am stuck with what my company provides.