Clayton Appliance Service

The owner, John, is the only technician (which I just found out) and I had an appointment from 2 – 5 pm today. He left a message this morning to see if he could come earlier. I tried to call him back, but his voice mail was full. I just called at 4:35pm to find out when he was coming and he said he wasn’t going to be able to make it today since his wife works nights.
I understand that things happen, but he made no attempt to communicate with me and now I am in a real bind.
These are my points:
1. His voice mail box is full, so I couldn’t leave a message to let him know it was OK to come earlier. He had to have seen my missed call, but didn’t bother calling me again.
2. He didn’t call me to say he wouldn’t be able to make it, so now it’s 4:45 and I will never be able to get someone by the time I leave town.
3. No apology for not being able to make it.
4. Offered to come tomorrow, but I am leaving town with a 15 month old and need to do his laundry before I go.
5. I said I would call the office and see if someone else could get there today and he said OK. I called and found out he outsourced a company to answer the phone, so me calling the «outsourced» office was a complete waste of my time. The outsourced office let me know he was the owner and only technician, so there was nothing they could do. Nice of him to waste more of my time, don’t you think?
Needless to say, I am not a happy person right now.
If my review stopped here, I would only give 1 star. John called me back and said he tried to find a friend that was in the same business and available this evening, but didn’t have any luck. He gave me some simple things to look for that may have fixed the problem. They didn’t, but at least he tried and apologized for the inconvenience.