All American Appliance Service

I paid for icemaker repair it didn’t work when I called back the technician is not available on Saturday so they scheduled Monday morning. Monday morning they cancel because the technician has personal issues off with no credit no other technicians stay away

Save your time and go someplace else. Completely disorganized group. Repair tech came and diagnosed the problem, told me to call for a quote. I called, got my quote, then called again to confirm the part order. I was told they’d call when the part arrived to schedule. I reached out 2 weeks later, and the part had arrived. They just didn’t call. Scheduled a repair, and was told the tech would call me to confirm. No call. I reached out the day before my appt to confirm the cost and time. Time window confirmed. Was informed it was a 2 person job– cost unconfirmed. Was told I’d get a call back. No call. And on top of that, the techs didn’t even bother to show up during the 4 hour window. My assumption is I was given the wrong time window. I would not recommend them if the issue you have may require parts and a second visit.

I have had a great experience with All American Appliance. We have several rental properties and often need a repair for a washing machine or kitchen appliance. They will always treat you right, let you know up front the cost of the repair and let you decide if it is time to replace or repair. We have been using them for over 10 years and always receive the same great service.

We had an appointment window of 1 – 4 pm. I have been waiting at home. They called my husband and he was in a meeting. When he called back the receptionist was rude and our service person would not be coming since he did not answer the call.
Too busy to treat your prospective customer with courtesy? No thanks!

Called All American on a Thursday to service our refrigerator. Best they could do would be Saturday between 8am to noon, even though their web site states same day service. OK I can work with that.
Now comes Saturday and it’s 1:00 PM and. I’m. still.
waiting. Called them back to ask when to expect the
repairman and guess what? They’ll need to call me back
because she. did. not. know! Guess what? There goes another hour AND still no returned call. Call once more and now– wait for it– maybe Monday for a serviceman!
Clearly the scheduling personnel are not a well oiled group
and are way out of their depth in providing the basic element of setting and keeping an appointment.
How about NO stars but I have to provide one (grudgingly) to get this review posted. This company is a time suck and a joke! Take you’re business elsewhere!

This is the second time that I have used this company. The serviceman George was courteous and did a very good job. He repaired my icemaker and now it works great. I would definitely recommend them.

I wrote a scathing review 2 days ago about All American’s customer service. I get a couple calls from the manager but choose to ignore them as I have decided to move on. Today, I walk outside and the manager is at my doorstep in an effort «to make it right». Wow! never have I had that happen before. He and I chatted for a bit. He made no excuses but told me he’ll do what it takes to fix the problem. He was honest and sincere.
THEREFORE, I’m happy to retract my earlier awful one star review of All American Appliance’s customer service and change it to a 5 star. Very Impressive!

I received some of the worst service I’ve experienced in a long time. They do not stand behind their work at all. I called to have them fix my fridge, $ 300 and 3 weeks later and I still don’t have a working fridge. Do yourself a favor and find someone else!

I gave then a 1 star because I couldnt go any lower. Our fridge went down and called AAA to come out and repair. repairman said he would be back first thing next morning. He never showed up and when I called 3 hours later, I was told car broke down. He located part in Belleville (20 minutes away) but couldn’t pick up because they don’t service out there. I said I would drive to pick up and bring back. I received a text 2 hours later and part was not available. Never received another call from company. I have now taken care of problem with fridge, Jeff H.

I rate it ³⁄₅ for now because the person on the other line sounded irritated by me asking him questions. I went ahead and sheduled an appointment to have my dishwasher looked at for Monday ⁹⁄₁₅. It hasn’t been used for awhile cause it clogs and leaks. The person on the phone said there will be a $ 49 service charge that can be waived if you mention the coupon in the yellow pages or online. My only concern is getting overcharge for it. I will do another review when it’s done.

Stupid, stupid refrigerator. Why must you look pretty, but decide to perform poorly? You’re like the Channing Tatum of kitchen appliances…
Our fridge was acting stupid. It was working sometimes, and then not working other times. Our freezer would freeze… then nothing. Pretty, pretty, stupid.
We scanned the web and found All American Appliance Service. This place was great. They had a coupon online that offered a free service call if your repairs are over $ 49 – which they honored. The tech came out and gave us two scenarios: either the fridge was busted (new fridge, ugh) or a switch was busted and needed to be replaced (Ugh, but only $ 150).
Here’s the great thing. He ordered the $ 150 part and came out and fixed the fridge, but IF the part wouldn’t have worked, he simply would have charged us the $ 49 fee for coming out, so we wouldn’t be out the cost of the new part. Of course, we would also be looking for a new fridge… but that wasn’t their fault.
It was a relief to know that if we had to buy a new fridge that we also wouldn’t be paying for a new part. However, in the end, the fridge was fixed, and all was happy in the kingdom.