Autozone

CHECK INTO THE ZONE… AUTO-​ZONE. I almost yelled this as I walked in the store but then I realized I needed them to check my battery… I didn’t want to distract them from their duty with my beautiful singing voice.
I had to wait 5 – 10 but they checked my battery and alternator FO FREE! Everything was fine and I ended up having to take it to a mechanic nearby but Autozone did a great job. The staff were friendly and fairly efficient.
If I have battery problems this will always be my first place to go!

So I happened to have a problem with my car battery over the weekend while in South City so since I had previously purchased a new battery less than two years ago at another AutoZone I figured I would stop by this location since it was nearby.
When I first arrived I explained to the associate that I was having an issue with my battery, he graciously grabbed the tester and headed out to check it for himself. After about 30 – 45 seconds he confirmed that the battery was bad and still under warranty. He headed back inside to get a replacement to swap out. I didn’t have my receipt, but luckily their system tracks all purchases and warranties so no receipt was needed. The entire process took only about 10 – 15 minutes before I was back on the road at no additional cost.

Went in for a gift card, thats it.
Staff seemed to be a combination of frazzled and lazy when helping all 3 patrons inside the store. Took way too long just to make a purchase when there appeared to be plenty of staff on.

Went to this location to get a blinker bulb. Lady sold me the wrong one. Went back the next day to exchange it. I find the correct bulb, but his computer won’t let him sell it (I’m guessing it was old or something). He went and got a different pack 5 different times before telling me that was the wrong bulb for me anyway. He looks my vehicle up in the computer, and then tells me my car is not a 2009, but a 2010, and we walk outside for him to check. Then, he is insisting on me buying a certain bulb that I insisted was wrong (I have an 09 4 dr and he looked up a 2010 coupe). I go to my car again and get the burned out bulb to show him. In between all of this, he helped other customers and I just waited. Finally he acknowledged that the bulb I was originally trying to purchase was the right one, but they didn’t have any they could sell me. I left and went to a different location where the guy got me the right bulb and was super friendly. Avoid this location.

I give this Autozone 5 stars. First it doesn’t hurt its behind my house. Can’t tell you how many times in the last 20 years I have had to take out a dead battery (yeah i said it) and take it to this store. Lucky for me it’s so close. i love that women work there and help me fix and maintain my car. I recently had a leak in the power steering. It was so cool when this lady with a better manicure then me put in the fluid for me. She went out for a smoke break and just decided to not only assist me but now i know more about my car. Wow, I was impressed. They recently updated the façade of the building. I apprecate any new and better change to S. Kingshighway.

Service here is noticeably and consistently slower and less personable than the service given at AZ’s North Kingshighway location. If you have your option of auto parts stores, get in the zone, but someone else’s zone.