Centurylink – Saint George

This company is so shady. We were flat out lied to. They had a rep come to our door and tell us that we had fiber optic services available in our area. We signed up and come to find out that they lied and we only have DSL available in our area which is not the same thing. Upon cancelling within the 30 day satisfaction guarantee period I was assured by a rep that I would not owe anything and that they would send me a shipping label to return their modem. I never received a shipping label and I did get a bill. I can’t get a hold of anyone to solve the problem This is the worst company I have ever dealt with by far.

Unbelievable bureaucracy and incompetence.
I’ve been trying for four days to order internet service and I’m not even able to get an order placed. After waiting on hold and being hung up on a few times, I was told it would be over two weeks before they could set me up — even with a self-​install. I spent another hour on chat and they got it down to a week out. Then the guy said his system crashed and he’d have to call me back.
Never called back. Now I’m back on the phone game and these guys have no record of my calls or order. I’m done.
I hear Tonaquint is decent but they don’t pick up the phone. What universe did I just fall into?

Wow, a lot of haters out there. Anyway, as you can see, I’m not rating them much better. I would probably give them three stars, since I’ve been fine with their customer service, overall; but I feel they (like a couple other companies around here) have really dropped the ball when it comes to improving their infrastructure and increasing speeds. Now I’m sitting here paying $ 50 a month for 3Mbps! Yes 3. Needless to say, I’m planning on switching to SOMEBODY, but haven’t found the right company that has the prices I want that can reach my house. The search continues…

DO NOT DO BUSINESS HERE! I am writing this while on hold with Century Link. So far I’ve spent over an hour and nothing has been resolved. In the past two months since I signed up for just the internet service I have spoke with 5 different agents, several being supervisors. Each one said, «the last one didn’t do it right and I’m going to fix it.» No one seems to know what’s going on, if you can understand your billing statement you can become a brain surgeon! I supposedly have a one year contract for internet only at 19.95 a month but received my last bill for 240.01. O.K., I just finished speaking with West, a supervisor, he says all problems are resolved. This one phone call was 1hr 34 min. Now, I must wait until next month to see if all is resolved. If I had read the 4 reviews prior to mine before I signed up I would have not gone with this company. If anyone from Century Link reads these reviews all I can say to them is: training, training and more training. Now I’m going out for a 2 hour walk to get my blood pressure down.

CenturyLink is just a giant corporatist bureaucracy and is just like any other ISP in the USA. A complete rip-​off, and the ultimate example of how to NOT do customer service. You have to go through a phone system and several tedious steps just to get to someone, who is just some agent who knows nothing, sitting behind a desk in who-​knows-​where. However, we don’t really have much of an option when it comes to cable these days, and Baja is just as bad.
I would keep your eye out for Tonaquint Networks (
) because they are in the process of installing fiber to the home internet in St George and already provide service to businesses, and will soon be offering services to residential neighborhoods. Perhaps St George will be getting fiber before Salt Lake does? I’d love to see it happen. Or maybe Google Fiber will come in and buy them for millions and deliver it to us?
Keep pressing against the telecom hegemony in this country, and putting the pressure on, because its working. Hopefully they’ll wake up to the competition coming down the pipeline and improve their costs and service to where it should be.

Worst customer service I’ve ever experienced. Unfortunately, the other Internet providers in this area couldn’t get service to my house. But CenturyLink’s customer relations are a joke. Every agent I’ve talked to while setting up my service has given me different information. One said I’d have to wait a couple of weeks to get my service installed, another said I would be getting a self-​installation kit in the mail, and another said I should have already received a self-​installation kit. Same thing happened when I asked about billing and different contract options. It’s almost comic how unprofessional and disorganized they are, given that the organization is so large.

As far as the Internet speed and capabilities I was happy with my service, that being said century link has horrible customer service and are dishonest. I scheduled a «pause» on my account for 3 months, I lived in a different state during these months. They charged me for ALL 3 months plus late fees and I had no idea. When I called they told me that they didnt have any record of me calling to schedule a pause. I ended up paying double what my bill actually was. So annoying. Then when I cancelled because I was moving they told me I would have a credit of $ 14 and they would send a check in 4−6weeks. It’s been 3 months and I got a letter from collections saying I owe them $ 25! I’m so mad! I have never had so many issues with paying my bills or companies being so dishonest. I will NEVER recommend them or use them again. Wish I could give them 0 stars.

This company has horriable custmer service do not use them. they do not try to help solve any problems you will never see a technition at your house to fix anything. and the when you do call to get help you end up talking to someone over seas who can bearly speak english.