Giordano’s

They have awesome gluten free pizza options! They also have the best frozen mugs for Their draft beers and more! Cozy atmosphere

Good spot for sit down or delivery. Plus, if you live in AMLI apartments complex you get a discount. Sometimes you have to wait for a whole, but overall a good spot for a pizza.

I arranged to have my wedding rehearsal dinner here. I made the reservation several months in advance and was told that when we arrived people would order whatever pizzas they wanted. However, when we arrived an order had already been placed for our group with some odd selections such as plain cheese deep dish, pepperoni deep dish, and lots of thin crusts — things my family would never normally order. Additionally, for our group of 30+ we had just one server. While she worked very hard, it was simply too many people to effectively get people drinks, extra silverware, or other requests in a timely manner. If you have a group event here I suggest you communicate very clearly with them.

Ordered their veggie pizza which was ok, but with the exception of black olives and artichoke most of the other veggies were cut so small that you could not tell what was on it and flavor suffered. Found no broccoli, which was one of the included veggies.
Be wary of you have a gift card. There system was down so they were not able to take the gift certificate. So we drove 60 miles to use a gift certificate that we received for our anniversary. We ended up paying cash. In my opinion they were very chintzy in offering only $ 2.00 off for our trouble. Now if I want to use the gift certificate We have to drive back. We would not have gone that far in the first place, if we didn’t have a gift certificate.
The waiter was very good. Too bad the management couldn’t use better judgement in how to handle the situation.

I’m never disappointed when I order food from here. The pizza is absolutely delicious, it tastes like fresh homemade pizza. I usually order online and when I go to pick it up from the store, I don’t have to wait at all. It always comes out on time. I’ve ordered delivery once, it took a little longer but that is expected on a Saturday night anyways.

Pizza is ok nothing to write home about but the worst part is their customer service, its seem some of the people there don’t want to be there, if you don’t want to deal with the public then get a job that you don’t have to period. It’s takes forever to get your food, waitress seem she was in another planet but this has to deal with management too, if they don’t care the employee are not going to care either!
I wouldn’t waste my time eating there at all!

Omg was so happy to eat here. We had the deep dish and it was excellent. The service was great, they were helpful and attentive. Lived here years ago and just like I remembered. Oh yes and they will ship pizza home, I got two delivered to my home so I could share with friends in the south. The instructions to do after thaw were excellent and my home pizzas were a big hit.

Pizza was amazing but service was slow. The Chicago style deep dish is huge and thick. They have extra thin which I like and it was super good. Prices aren’t bad either.

So I booked this Giordano’s location for the rehearsal dinner before my wedding. I reserved the time and date about 2 months in advance and was told to call back about a week before to place my order for food. I did just that and they were very helpful and everything seemed to be in order. When my party arrived at the time of our reservation they claimed to have no record of our reservation and no food order. I had record in my phone that I called their location a week prior, so I honestly don’t know how we got lost in the shuffle. A mistake was made which can obviously happen, but the staff never once apologized for the error.
They eventually got tables together for our party of 35 people, but we were only given one waiter to take care of us. She was not the best, but I gave her a lot of credit for her effort because she was put in an entirely unfair situation. They slowly got drinks for everyone and the salads came eventually, but my husband and I had to approach them about placing our pizza order. If we had not asked the staff, who knows how much longer we would have had to wait for food. It was supposed to be a pizza «buffet», but instead the 10 pizzas we order trickled out of the kitchen and were not distributed among our tables very efficiently. Some people had to wait 30 minutes for a slice of pizza.
At the end of the night we were charged $ 16/​person for the pizza «buffet» and salads, but we only ended up ordering those 10 pizzas. Our bill totaled well over $ 800 when we didn’t consume anywhere near that amount of food. Once again the staff never apologized for the poor service and messing up our reservation and we were not offered any type of compensation for the trouble.
My mother-​in-​law went back to the restaurant the following Monday and was able to clear things up with the manager who was shocked to hear what had happened. The owner of the location was in the restaurant that night and basically ignored the situation. The manager refunded us $ 450 and that part of our experience was very helpful and appreciated.
Ultimately I would made two suggestions to anyone in a similar situation:
1) DO NOT have a large party at his location, logistically they don’t really have the means to make it work
2) Just pay for what your large party is going to eat, the party packages are not worth it unless each person eats a TON of pizza
I hope this helps!

A bit expensive but love this place!!! Lexi is awesome and vary helpful she always gets my order right an makes good suggestions

Some colleagues and I decided to head to Giordano’s during our national training and we all enjoyed the pizza. We had the meat and more meat, supreme, and I think pepperoni large pizzas. All were delicious. Their appetizers could’ve been better though as it was pretty small and consisted of nothing special.
The service was ⁷⁄₁₀. We didn’t experience anything too bad from what I’ve seen the other Unilocal users have posted. We’ll be back next time we’re in town.

Decent food, poor service. Went in with a party of five — three adults, two children. We had to wait about five minutes to be seated though the restaurant was only about 75% full. After being seated for ten minutes someone finally asked if we had been helped. When we told her we hadn’t it took another five minutes to return to take our order. When they brought our drinks we were informed they ran out of ice. Needless to say even the water was bad. We placed our order and I realize it takes time to bake a deep dish pizza but this one took over an hour with no explanation. Upon finishing our meal we were presented with a check containing an 18% gratuity. When we asked why, they said they do that for all the «big tables». Since when is a party of five considered a large table? I insisted they remove the charge and we’d figure it out on our own. Needless to say they received less than 18%.

One of my top ten WORST service experiences at a restaurant ever. We had an advanced reservation for a large party, and were told that the restaurant would be ready for us, no problem. It took us two and a half hours for our meal. They mixed up our orders, never brought stuff, brought the wrong stuff. Our kids were miserable having to wait so long. Never once did they apologize, and they had the audacity to insist on a 20% service tip included in the bill.
And the restaurant, outside of our party, had only a few other groups, so they could hardly blame it on being busy. We totally understand that it takes them a while to bake the pizzas, but it took over two hours for some of us to get our orders. They seemed totally confused and disorganized, almost as if they had grabbed random people off the street and asked them to work the restaurant for the evening.
The pizza was good, but hardly memorable, and definitely not worth putting up with the incompetent service. Avoid.

I’ve only had their pizza, which is great, but when it comes to customer service this place gets a ¹⁄₅. I came to pick up my phone order and had to wait an additional 20 minutes beyond the time they said it would be ready. The workers at the counter were rolling their eyes (looking like they did not want to be there), not informing me of the status of my order, and were not even apologetic about the wait and lack of service provided to me.
The pizza is good, but I know other places that can make good pizza while also giving great customer service as well.

Their deep dish almost cannot be beat — IMO Connie’s has slightly better deep dish, & Charlie Foxe’s is DEFINITELY better thin crust, but this place has been pretty close to the top end of the scale for years & years.
WATCH OUT for the chopped salad though — HOLY BLUE CHEESE! The amount they put on the Chopped Salad for take-​out orders is ridiculous — after the cost of the massive amount of blue cheese, I’d be surprised if they made $ 1 profit on my order today :)

Excellent Deep Dish Pizza. Very nice environment with helpful staff. I loved the dinner salad and excellent addition to any meal you order as its a steal for $ 1.95.
You will enjoy the flavourful Deep Dish Pizza. I personally ordered the Chicago Classic
There’s also enough parking here for Semi Truck as it’s located in a mall. :D

The pizza was very delicious and worth the wait. The service was excellent. The spaghetti and meat sauce was good, but not excellent.

This location and Streamwood are very consistent in putting out a great tasting stuffed pizza. We usually get take out. The quality is the same as the early days. The sauce is flavorful not too spicy but the right amount. If you desire a stuffed pizza from a «Chain type «pizzaria this should be your choice.

This is my favorite deep-​dish Chicago style pizza! Lou’s and Gino’s E are ok but Giordano’s is mm mm mmmm! 2 pieces are more than enough for me in one sitting. I’ve been to this location a couple of times since moving here and we have ended up with the same waitress both times. I don’t know her name but she is super sweet.

Not sure what all the hype is about. There are plenty of better pizza places in the Tri-​Cities area… let alone Chicago. Bland sauce and crust make for a boring pie. I would give the pizza about 2.5 stars, however, it was the managers refusal to accept a valid coupon we received from Welcome Wagon that is the reason for a single star. The coupon was for 50% off a Large Deep Dish or Extra Large Thin Crust — a great deal to be sure — but they said they never issued the coupon (complete BS) and instead gave us $ 3 off which might have paid for the gas we used driving from Batavia. Nice trick to get us into the restaurant, but we won’t be back… ever.