Safelite AutoGlass

Had my window fixed recently, they did a great job. Safelite came out to my work, so I did not have to take time off. The technician was pleasant and efficient. They worked around my work hours. nice experience.

A vandal smashed the rear passenger window in my Ford Escape and, when I called the dealership, they referred me to Safelite. I made an appointment online — and, though I could have chosen the mobile service — it was considerably cheaper for me to take my car to the store vs having the store come to me. I had an 8:00 a.m. appointment, and the car was taken into the shop promptly at that time. The technician and I «walked» the car for a visual inspection before work began. The tech quoted 60 – 90 minutes to complete the replacement, and the work was done promptly within that time frame.

Unfortunately, the windshield on one of our cars had a long crack after being hit by a rock on I-​476. I called the dealership to find out how much it would cost to repair and they gave me a price close to $ 600, which sounded ridiculous. I then went on Safelite’s website and received a quote that was much less. I set up an appointment and thought about taking the car to the Springfield location, but realized it was much more convenient to have them come to me. It is $ 25 more and they provide you with a 4-​hour window. I chose the 8:00am — 12:00pm time slot. Andy, the installer, arrived around 9:00am. Before he arrived, I received a text letting me know when to expect him. He was very professional and did the job in less than an hour.
While I’m not reviewing the actual physical location, the service provided was from this location and I would definitely recommend them if you need your windshield or another other glass surface replaced.

Scheduling online was very easy, and they worked with me and my Insurance to set up the claim. I had my appointment scheduled the next day, the tech was even able to come a little early, and did a wonderful job replacing my windshield. I couldn’t have asked for a better experience.
Shout-​out to Andy for doing a marvelous job!

am beyond upset with the «service» provided by TOM, JIM and MICHAEL at your springfield location. Tom came out to fix my glass on my passenger side window and took the liberty of cutting the electrical wires that connected my mirror to the car. The mirror was connected to the car with tape, by MY CHOICE. Obviously because I cannot afford to replace it, this is how I make my car work, also my choice. He then proceeded to tell me that «plenty of cars only have one mirror», which is illegal in Pennsylvania. He said it would «only be $ 300 to replace» as if I have that money to replace it. Both the manager and assistant manager have been absurdly rude, untimely and tried to lie to me about why they took it off. This is unacceptable to say the least, the police are being contacted for damaging personal property.

They did a good job replacing my windshield at a fair price.

The windshield on my 2013 VW Jetta cracked after being hit by a rock in one of the I-​95 construction zones and, after shopping around a bit, I settled on Safelite in Springfield, PA. I scheduled my appointment online and was able to talk to a representative about choosing the appropriate windshield from the four options available for my car. I received a reminder call and email the day before my appointment, which was two days after I scheduled the service.
The folks at Safelite were ready for me when I arrived, talked me through the replacement and pointed out a few existing scratches on the car to make sure that I was aware of them before they started the installation. I was told that it would take less than 90 minutes and they were done after about 60. The price I received online was the price I paid and I was out the door.
Everything looks good and the drive home was uneventful. Compared to the prices I was quoted by various VW dealerships in the area, Safelite was about 75% of the cost. The new windshield looks great, fits well, is quiet and is otherwise indistinguishable from the original OEM glass. Assuming that I don’t run into any issues in the coming weeks and months, I would definitely recommend Safelite, and the Springfield location in particular, to anyone looking to have their windshield replaced.

All three family cars were damaged on 95 during construction. These guys were able to fix two free of charge thanks to my insurance. The last one needed a new windshield it was less than 300 bucks. I was surprised and impressed.

The installer kept calling saying where he was and kept in touch. He was very pleasant and professional.

Would give 10 stars if possible. We used safelite many years ago to repair a small crack in our (then new) 2002 GMC Envoy. We are still driving the car and the windshield repair held up perfectly through 140k miles of driving in all kinds of weather. Yesterday, Andy from Safelite came out to our home to replace the front windshield on my daughter’s Honda. He couldn’t have been any nicer and he did a fantastic job. In addition, he was on time and we received an email prior to his arrival from Safelite telling us which technician would be arriving, along with his picture. A nice touch in this day and age when safety is an issue.
So, kudos to Safelite. Great job!

Chack from Safelite came to my Home today, and replaced my Infiniti G37x’s Front Windshield. He was GREAT! Knew exactly what he was doing, the job was seamless, and he came right when he was scheduled to. USAA Insurance uses them as their preferred Auto Glass Repair, and for good reason.
I’ll use them every time, but I sure hope I won’t need to for a LONG time.

I really wish it was possible to give a 0 star rating because this place is the absolute worst business I’ve ever dealt with… EVER. I call to have them come out and fix a small chip in my windshield, and they turn this small chip into a 2 foot long crack! I am now informed by them that I need a new windshield… in my 3 week old car! And the kicker is, they want to charge me $ 365 for a new windshield that THEY broke. No apology, no accountability, NOTHING! Are you kidding me??? Who does business like that??? I’ll tell you who, scam artists! Extremely unprofessional and the worst customer service I’ve ever experienced. Not to mention the lack of training and stupidity oozing from the installer and the manager who were willing to do nothing after turning a small chip into a $ 365 broken windshield. Thanks for nothing Safelite! STAY AWAY!!!