PetSmart

I called to see if they had Lafeber finch food. I particularly asked about the 5-​pound size, as I know the product comes in 1-​pound and 5-​pound containers. Sarah put me on hold, then told me they had one left, and would hold it for me.
When I showed up, the container was 1-​pound. I went to return it to the shelf and check to see if they had the larger size. Not only did they not have the 5-​pound size, but I could see where Sarah and removed the 1-​pound container, and there was ANOTHER 1-​pound container right behind that space.
I could buy that maybe she didn’t hear «5-​pound,» although I was VERY clear about it. But that Sarah said it was «the last one» when it was clearly not strikes me as nothing but swarmy. Is it this location only, or company-​wide, that they tell you they are holding the last one for pick-​up when they have several in stock, so that you will rush to the store and they ensure a sale?
What really irked me was this was two days after a blizzard, so stopping at PetSmart added literally 60 minutes to my commute. If I had just waited a few more days (since there was more than one), roads would have normalized.

Worst customer service ever (Grooming salon). I have had to wait hours for my dog to be ready for pick-​up from the groomer… long past the estimated pick-​up time. Other times I’ve called to find out my dog was ready but no one ever called me to let me know.
The ONE time I was ~12min late to my appointment they turned me back saying they wouldn’t be able to fit me in. I asked for the manager… she wasn’t around. The worst part was how rude the groomer who turned me away was… It was obvious he could care less about the dogs, the business, customers, etc… he just wanted to get home by 5pm sharp.
Taking my money, my two dogs and my loyal shopping elsewhere. If they treat customers like that, I can’t imagine how they treat our beloved pets.

Reason being for the one star is because of the grooming department. This is our second time coming to this particular petsmart because of first experience that was amazing prior to this experience. Today would be the last time coming to this location due to the fact that we came to pick up our dog and they were in a meeting and the manager/​team started yelling at us for no reason all we did was come to get our dog and she started yelling as if we did something wrong. So due to that we will take our business elsewhere.

The cat groomer is really rude and didn’t do a good job. Wouldn’t recommend taking your cat to get their nails clipped if you have a cat.

This is 1 star because reviews are either bad or good, so really you only need 2 stars, not 5. First, I just want to say that I will no longer buy my hamster from a commercial store. Not only are the breeding condition inhumane but when customers get their pet their pet is bound to end up with genetic illness. I use to buy animals in pets store because I felt bad for the animals but by buying these animals I’ve realized I’m only supporting a line of cruelty and I will no longer do this. The associates at this store are helpful to an extent but when it comes to the associates handling the animals, I have my concerns. One associate that had sold me my second hamster looked to have had lice, so being concerned, I brought it to the managers attention just so that person would get themselves taken care of. When I spoke to the manager she seemed as if she had the least amount of care for my concern, asking little questions or saying anything at that. I don’t know if the situation was handled or not. As for my pets, right after getting my second hamster, it died within a month or so and I was so shocked because both of my hamsters have died prematurely so far from this store! I honestly believe this pet store lacks quality but the damage is done regardless of who works here. Your better off going to get your pets from a breeder who can give each animal love and take care of them individually, not keep them in display tanks where infections are bound to break out and the genes are all whacked. Save yourself the trip and money and most of all the animals! Stop this cruelty once and for all. I will not come back to this store and will now buy my hamster from a local breeder.

Lots of everything for all kinds of pets. All kinds of cat food to meat every need. If your cat has gum or teeth problem, they have purée and broth food. There are employees available for questions. They have a dog day care and dog training area. They have cats available for adoption. The area to interact with cats in behind glasses in cat area.

This rating is for the doggy daycare and pet hotel. We refer to the team that works here as our dog Ax’s «extended pack» because he loves them so much… and «love» is not hyperbole. My dog gets as excited to see Paul the manager when we’re dropping him off as he does when he sees us, his family, when we pick him up after a week-​long vacation. Our dog LOVES Paul and just wants to be his sidekick all the time. If our dog could talk, I’m pretty sure it’d be a Ted-​Mark Wahlberg style friendship.
However — what really puts this operation in the top echelon is their ability to be flexible and responsive in a crisis situation. At a regular checkup and to our great surprise, we found out that my wife was in full labor earlier than anticipated. We were advised to be at the hospital within an hour. However, we hadn’t made any arrangements for Ax. When we called the 1−800−755-PETS number to make a reservation for our guy, but the automated line took forever and eventually told us that all locations were booked up. I called this location direct and they told us not to worry, bring in our guy, and they’d sort it out. Sure enough, hurried and out-​of-​breath with my wife trying to remain calm in the car, I hauled Ax up to the counter and seamlessly handed him off to Paul and turned around to take off straight to the hospital. They took care of everything for us. A few days later I was back to pick him up and he was as happy as could be… at least until he met his healthy new siblings!

Good selection and good service.

Pretty solid. The employees are pretty friendly and it has a wide selection of food and toys. Haven’t used the doggy daycare in a couple years, but last time we used it was pretty well priced compared to some of the other daycares in the area. The hours were more flexible too since PetSmart is open longer than most daycares. The overnight boarding is probably fine if your dog doesn’t mind crates, but my dog isn’t a fan. Though honestly, I think she gets stressed out by being boarded for more than a night or two anywhere that at this point we just get a petsitter who can watch her at home.
We already have a favorite vet, so have only used Banfield once when my dog was sick on a Sunday and my usual vet was closed. We didn’t have an appointment and I think they were all booked for the day already. But I appreciated that they were eventually able to slot I in as a walk in. All that said, it just felt really crowded and hectic. Overall not a bad experience, but not a great one either.

Dog looked adorable when we picked her up. Great cut. However she developed a yeast infection in her ear shortly after. Vet said its from the bath and them getting water in her ear. $ 250 later at the vet… We will not be taking her back to pet smart.
Fyi: I had to give her baths every other day when we first got her for 3 months due to a skin infection she got when she was a stray. I never had any problems with her ears and getting water in them…

I am rating the grooming salon at PetSmart/​Springfield. I had been taking my dogs there for many years, and they usually got an «ok» grooming. But the main issues I had with them were (a) it always took hours to groom my wire-​haired dachshunds and (b) the salon was incredibly noisy and chaotic. So I started going to another salon that gave great grooms, was a calmer place, and actually was cheaper than PetSmart and closer to my home.
Recently, I was not able to get a timely appointment at my regular place. I was desperate for my dog to get groomed, so I resorted to PetSmart. Bad move.
It was a weekday, and the salon didn’t look or sound particularly full to me. Nevertheless, it took them 4 hours to groom 25 lb my dog. In addition, while they did what I asked (trimming him down so there was not a lot of hair on his legs, face and body) they shaved him so much that he actually looks like a smooth haired doxie! Geez, it was no wonder my dog was giving me the «stink eye» for days afterwards.
Plus, while he got shaved all over, they completely missed one underarm! He still had wads of hair under there, that I needed to brush out so it would be comfortable for him.
Would not recommend PetSmart for grooming — it’s too expensive, it takes too long, and you can’t be sure what you are getting.

The grooming department here is so rude. My «home base» is at Fair Lakes for Banfield services, but I wanted to get my dog’s nails clipped at this location so I asked one groomer to pull his rabies record up on her computer. She said, «that would actually take a really long time and I don’t have the time to do that.» So I had to leave. Her and two others were not doing anything beforehand, while only one person was grooming a dog; so I’m pretty sure they weren’t busy and she was just being rude and lazy. I couldn’t believe she turned my dog and I away like that.

I have been taking my dog to the groomers for the past couple of years. Great service. Friendly groomers that take good care of my pet

Very friendly people who work here and very easy to find what I need to get. Makes my shopping experience fast and easy

I just get my cat food and litter here, nothing more, nothing less. So pretty basic. I wish the prices were cheaper but they are competitive.
I did notice the complaints about the grooming facility, so when I passed by the dog care in the back, I did notice the dogs which were groomed were almost shaven. So I can vouch for that shortcoming. My neighbor had her dog groomed there, and he was also shaven down to the skin almost. Did look weird.
Anyway, I enjoy my visits but I dont have to deal with the grooming.

I have been coming to this location for a very long time and service is good, but there’s many times where the line gets backed up and waiting takes forever! :/

Staff is wonderful. Veterinarian is wonderful. everything is wonderful. But beware of the grooming salon. So ghetto and unprofessional and rude and all types of nasty.
I love this store b/​c the people always make my puppy and myself feel welcome. They are eager to help you when you need help and don’t even mind carrying heavy loads to your car.
The veterinarian is such a nice atmosphere. The nurses and doctors are so kind and humorous. They have gotten bad reviews, but maybe I’m lucky, b/​c I have always had good service there. They made a mistake in letting me authorize my puppy’s shots when I wasn’t 18 and didn’t even charge me. I felt bad b/​c they didn’t know what to do haha.
The grooming place is absolutely horrifying. Maybe I’m just not used to seeing puppies getting groomed and whimpering and shaking so much they pee themselves (I saw the pee), but the people were so rude and unprofessional. I ask them to grind my puppy’s nails b/​c I feel as though he is too young to get them clipped and when he is taken over to a woman I hear her saying «the bitch really thought it’s old enough to get that wtf» and just clips his nails! He Unilocaled twice so I knew they clipped some too short! She was rushing as if there were other dogs waiting and she didn’t care at all! I was so shocked I couldn’t even tell her to stop, I didn’t know what to say! Then they tried to charge me for the clipping and I ended up not paying and left mortified. If you love your pets don’t take them to this grooming place. Save your pets the trauma.

My family has been taking our dog to this location for years. Going close to 7 now and it has been really hit or miss. Today was an absolute miss.
My dog and I walked in and we patiently waited for the customer in front of us to get her cute shaggy dog checked in. After the lady left the man didn’t say anything to me OR my dog and went back to work. After feeling like an idiot for a few minutes I smiled at one of the groomers and was FINALLY asked if I’ve been helped. The other groomer recognized either my dog or myself and she said «Oh he’s here for a nail clipping.» I was shocked that she recognized us because she must deal with 100’s of dogs, what amazing memory.
Finally when the person who does dog nails came in, I gave her every phone number my family could possibly use but she said we were NOT in the system. We haven’t changed home phone numbers, cell phone numbers, or addresses recently. Long story short she couldn’t help me because to enter my dog as a new dog they needed proof of her rabies shots and of course my vet is NOT open on Sunday afternoons. I drove there for NOTHING! We’ve been going there for YEARS!!! The excuse was they just recently changed systems BLAH BLAH BLAH BLAH.
What an awful experience…

This PetSmart always seems to have more people on staff than the Fairfax and Reston locations. I also like the layout and signage and find the staff to be extremely helpful here.
Everything is easy to find and they have the standard PetSmart fair: pet grooming, pet hotel, training, Banfield Pet Hospital, among all the various animal goodies for sale.
Don’t forget to check their website for cat and dog adoptions.

Have you heard of the new dance called the Cat Mommy?
(to the beat of the Rej3ctz’s song Cat Daddy)
Check this out pet owner, I want you to check out a Unilocaler,
Cattttt Mommmyyyyy!
Man I go to PetSmart, true winner
Jeans skinny, like Jon Arbuckle
Lookin’ for my kitten, just missed her
Did my cat mommy and she jumped down, timber
Tail cold, Meow Meow call it winter
Litter full of nuggets, momma calls it dirty
Kitty got fur, Paula calls its calico
Hungry girl, likely wants some kibble
Cat mommy when I dougie, cat mommy when I wobble
Rockin’ skinnies, they for cat ladies, I remember
Competition see the puppies, they surrender
Smellin’ catnip toys
Now she’s gone till November
Move your arms like you’re washin’ your face
Drop low lick your tail like f*ck it
Tell Animal Planet to bang this sh*t
Pick up my bro’s tabby, he the king of this sh*t
Call me Dr Seuss
Puttin’ cats in hats
B*tch I go to PetSmart
Do my Cat Mommy
Call me Dr Seuss
Puttin’ cats in hats
B*tch I go to PetSmart
Do my Cat Mommy
Cat Mommy, Cat Mommy, Cat Mommy, Cat Mommy (b*tch I go to PetSmart)
Cat Mommy, Cat Mommy, Cat Mommy, Cat Mommy (b*tch I go to PetSmart)
******
But in all seriousness, the service is better at the Springfield PetSmart than other locations in Alexandria or any of the local Petcos. Litter is still cheaper at Target.