Best Buy

Was in a hurry in early May and did the order on line, pick up at the store thing. Took about 45 minutes longer than just going in to the store and finding the items yourself. Complete disaster. So, I’m already not predisposed to think highly of them. Then one of the items (Bose noise cancelling headphones) stopped working (still cancels noise, just no «headphone» function). Went back 32 days after the purchase, and got — literally the «not our problem, you have to deal with the manufacturer» and ABSOLUTELY no help with that. No phone number, no email, no here’s how you contact them — just a huge dose of «not my problem and no one here expects me to be helpful at all» I was the ONLY person at customer service, so it wasn’t like they were swamped. I should have ordered from Amazon!

I have been purchasing IT and car audio equipment from this Best Buy for several years. I never spent more money than was necessary and I get extremely satisfactory service from staff.

This was a totally unexpected experience, so here goes. I confess I stopped in to buy a new mouse. Not just any mouse: a gaming mouse. Yes, I’m a middle aged man and I play World of Warcraft.
No, I do not live in mommy’ basement and eat pizza.
Brett is this wicked smart young man who starts talking with me about the mouse and different MMIORPGs with their XPACKS and what makes them fun. You just don’t expect … Fun. That’s a way more personal degree of customer service than you expect at a «big box» store but I often get here.
So ganeheads: go see Brett. Way cooler than the goofs at GameStop.

Went to get a phone upgraded and the staff here at the mobile section said he could not activate phones after 8:30 p.m. (They close at 9:00 p.m.) because «the activation process takes time». I came in at 8:35 p.m. He had 25 minutes to upgrade/​activate one phone. I have had my phone activated at Best Buy many times before and it takes on average, less than 25 minutes. If there was a line of people, I would understand, but I was the only one there in the mobile section.
It was so inconvenient and inconsiderate of him to turn away a customer like that.
I had to go across the street to Springfield Town Center to the Sprint store. Luckily, the staff there are super nice. I told them what happened at Best Buy Springfield — Mobile department and they were shocked. They said that if a customer came one minute before their store closed, they would stay back to complete the transaction, even if it takes an hour or more.
I’ve lived here in Springfield almost my entire life and have been to this store many times and most of the time, the staff members would walk by me while I am there to buy an expensive item. I would have to flag them down to help me. I try to avoid shopping here, but sometimes they have good deals, but the customer service needs to be worked on at this store.
I wish the mom and pop’s stores are still around or at least Circuit City. At least they know how to help their customers and keep them happy.

If I could give this store, and specifically the general manager «Stefan» –10 in customer service stars I would. This store is appalling.
December 2015– $ 99 large square credit card device — purchased defective & had to get a new one ordered which took so long considering it was for business uses. Trying to explain to these guys I can’t exactly wait for the a few weeks for them to order me an exchange was near impossible. It was for business! I ended up having to wait for the new device.
February 2016 — $ 299 store employees recommended great option for saving money was buying refurbished PS 4… It was a gift for my BF out of state and didn’t work when he went to use it. WTF! We went to exchange it and the problem was they didn’t have anything in stock. So much for a present.
March 2016 — $ 80 pre vacation purchased Kate spade diamond earbuds and Kate spade charger. I used the ear buds once laying by the pool and the diamond ear bud is no more. Used the charger 3x and the damn end part broke off in my phone.
I couldn’t get a refund or even exchange because I was 4 days over the 15 day refund date. I was out of state and returned 1 day after I was back in town. WTF!
This store he’s a big fat zero on customer service ! Apparently they sell defective devices too!
Don’t waste the money !!! I wish I didn’t shop here

Price match is a lie and sham. At the managers discretion which is arbitrary. And they have a ton of rules like where and how it is shipped. 30% cheaper online just buy it there. Was going to buy a Surface.

I try to support my local businesses, and by this i price match with my local BestBuy for a set of Definity Technology sound system equivalent of around almost 6k. Yes i could ordered online with free shipping to my door instead of wasting my many trip to come and do business with BestBuy. Today March 9 of 2016, i called in to confirm a listing of a Samsung Tab S2. With some exchanges questions with the rep only to haven her hung up on me and not only 1min throu… they need to train their staffs better. I will not given up on supporting local businesses, but quite an disappointing experience.

The worst service ever has got to be this specific best buy location. They will smash up your TV and not do anything to make things right. So I bought an open box TV. No idea that «open box» means «no box or any protection whatsoever» because that’s exactly what happened. The idiot sales staff wrapped my 70 inch TV in so called bubble wrap which resembled that of toilet paper. Took off work to be present at delivery time. As the truck guys slid the TV out from a truck, which had other TVs in it that had slid around and banged up against the truck walls, I saw my TV cracked and smashed up. Spent the rest of the day going from store to store trying to find this TV in stock. Best buy of Springfield decides to send me on a wild goose chase to do their dirty work. After driving over 100 miles from store to store and wasting a full workday using personal leave, they issue me a standard refund and tell me sorry, «it happens». Here’s a big F&$CK YOU to best buy of Springfield and their managers and dumb@$$ sales associates who can’t pack a damn television as all they care about is losing a dollar here or there out of their own pockets. They won’t even honor any commitments to their customers. All I wanted was a simple TV. Is that too much to ask? Never shopping here again. All these nutjobs need to get fired. No surprise to see why a company like this is shooting straight to hell.

terrible experience every time i try to buy something. very bad customer service, bad management ! How come you guys didn’t honor your own advertisement ??? I did report the problem to corporate office !
Update: guess what? This was happened 01÷13÷16, until now there’s NO follow up from corporate office. So in general… Best Buy sucks!!!

Awesome experience! We bought a TV the other day. Walked in, showed the gentleman a google shopping ad for what we wanted, he walked back and grabbed the TV. I don’t think we waited more than 2 minutes. He not only met the price in the ad, but also gave us a GREAT deal and was incredibly personable. I even contacted the store to be sure the gentleman that helped us was recognized. We will definitely be returning! Highly recommend.

The short fat asian guy when you walk in posing as security is a sack of dog poop. Hes very rude and tried to get me to turn around and leave the store as soon as i got there because i didnt have a receipt for my unopened samsung watch. As i was looking around the store he came up to me again and asked me if i got a receipt yet, harrassing the hell out of me. After that i walked to the register and printed out a receipt for my product. Then the inventory manager «nikki» who posed as the general manager said i cant return the unopened item for store credit or do an exchange. I wasted 2 hours on my day off here. Very upset. I will leave more negative comments of other. Applications and social media.

How this store stays Keeps the doors open I do not know. As others said the staff is horrible. Internet please put this place out of business and replace it with an ice cream factory or cow pasture.
I only go there when shopping online is impossible. Some people get annoyed when sales staff get commissions but this «worst buy» couldn’t get worse. I would welcome incentives because whether you buy something or not or ever return is of no importance to the staff. They point in the general direction and ring sales. Rant over.

Went to this store on the Saturday after «black Friday» to get a monitor. I wanted to get the cheapest monitor available since it’s only for short term use.
Went to the monitor section and found that half the monitors had no prices. There was no employee working in the computer electronics section. I asked several times in other departments for someone to help me.
While I was waiting, I used my phone and the bestbuy website to check the prices of some monitors and found an HP one for $ 80.
Finally someone came over and first helped another customer (who wasn’t waiting for help). When he was done, I asked him which monitor is the lowest price. He pointed me towards the monitors and told me to go look. I told him that half the monitors have no prices. He told me that the prices range from $ 100 — $ 300. I told him that I found one for $ 80 and asked if there’s one for less or if that’s the cheapest.
He then took the monitor I picked out and walked over to one of the display laptops, went to the bestbuy website, looked up the price, and confirmed that it’s $ 80 (which I didn’t need) and said this one is cheapest. I asked how he knows this one is the cheapest since he just said he doesn’t know the prices but he insisted this one is the cheapest. I asked why he can’t check using the store inventory system and he said he doesn’t need to because this one is cheapest. He refused to do anything else so I just went and bought it.
When I got home I tried to call the store to get a hold of a manager. I was put on hold for 20 minutes and then disconnected.
I tried calling the store several more times on Sunday, Monday, Tuesday, and Wednesday, and each time was put on hold for 10 – 30 minutes and then disconnected. I also twice used
contact form and got no response from the store.
I would expect this kind of treatment at Walmart but never expected it at Bestbuy. How can they not have employees working in the computer electronics section on the biggest holiday shopping weekend? How can they have employees who don’t know their electronics prices on expensive items? How can they have employees who don’t know how to, or aren’t willing to access a store inventory system to check prices? Why don’t they answer their phones?
On Wednesday I called bestbuy’s corporate customer service and they provided me the email address of the store manager Stefan Mcclinnahan. I emailed him and got no response, so then emailed him again and he called me and angrily asked what my problem is. I told him I sent him an email with the problem and he said he would contact the operations department and see what’s wrong with the phone system. Then barked thank you and hung up. Very rude and unprofessional. Now I understand why this store is run the way it is.

Truly one of the worst Best buys out there. The store manager, Stefan, is the poorest example of a manager I have seen. Customer service is non existent at this store. Stefan won’t return calls but will have a worker do it so he doesn’t have to deal with any issues his store caused. I am on phone with Corporate office now and even they are appalled by the behavior of the store. I strongly urge anyone with a problem at this store to call the Corporate office as they are very helpful in resolving issues this store creates.

While my experience started on a good note, it ended on a sour one.
The staff in the computer department were top notch. I found everyone really helpful and willing to answer my laundry list of basic questions without batting an eye. You guys rock!
Unfortunately, all was lost in the customer service department. My computer bundle came with a free year of Office 365. When I went to register the product, Microsoft gave me an error saying that the product was never registered. To me it sounded like they made an error when I made the purchase. So I came back to the store to get this resolved.
I walk up the the «Customer Service Specialist» (oxymoron). Without even saying a word, he sees my Office product in my hand and says «we don’t take those back.» I reply with «hello, that’s actually not what I’m here to do. Would you like to listen to what I have to say?» And he says, «Oh sorry.» Hmmm, you’re a «Customer Service Specialist.» That’s scary.
I told him what happened and he comes back a minute later to tell me I only had 30 days to register the product and that there’s nothing he can do. I ask him, «where on the product does it say I have only 30 days.» He says, «I don’t know, I guess it doesn’t, but there’s nothing we can do.» I ask for a manager and get a sigh and rolled-​eyes.
Manager comes over and realizes that Best Buy never scanned my Office subscription when I purchased, so any 30 day window is a moot point because they never activated the product. The manager apologies, and the surly Customer Service Specialist manages to begrudgingly say sorry as well.
In the end, I got my product activated and went on my merry way, but I’m not sure that my merry way will include further stops at Best Buy… or at least at this location. Might as well shop at
where the website can’t give you a bad attitude.

Well, I was *trying* to obtain more information regarding their Samsung Galaxy S6 ‘deal’ in conjunction with Verizon Wireless. Waste of time. ONE person was staffing the Mobile desk; there were at least 4 parties waiting. I thought of returning at a different time, but don’t feel like wasting any more time.
I would have given the benefit of the doubt if I hadn’t been to this store on a different occasion inquiring about another item — the ‘Customer Service’ rep had absolutely 0 idea what I was talking about; I soon found the item and showed it to him.
Self-​service or in-​store pick up is the only route I’d consider, in the future, for this particular location.

we went to get our phone upgraded.
Cell phone department people had no knowledge at all. They all said different things about if AT&T is contract free or not. Because I didn’t want to be played and go by «what I heard…» We went to the actual AT&T store.

I am talking about auto bay specifically and would rate 0 star if that was an option! First off to book an appointment is a pain in the butt because somehow they are always busy with other people. when you finally get one which is 1 – 3 weeks down the line you you have to fight with them on every little clause of their warranty. (for me it was taking out speakers and radio from a car whose engine blew within a year of install) Isn’t it supposed to be lifetime? Me thinks so! Second, after finally getting the radio out I found out that the way they installed the radio in the car (as well as others that I have taken there) was by cutting the harness of the car so it can be even more of a pain to change a radio than it already is, not to mention I was not informed of any of this. (FYI once harness is cut you have to buy a new/​used one depending on your car and reconnect every wire one by one UGGHH!) I can only assume either a completely incompetent person thought that they could cut time and save money by doing this or what ever.
In another car I installed an amp, capacitor, and subwoofers. This sounds amazing that they can actually muster the brain power to do this, but… guess again. The amp and capacitor where installed in a compartment that had no air flow and would basically overheat and to add insult to injury they broke a piece of the compartment and decided to epoxy it together thinking I would never find out (again COMMON SENSE GUYS!!!) don’t put a computer in an oven right! Now obviously I am having issues with my amp and capacitor not to mention that they did more damage to my car that the parts and labor put together! BEWARE only take your care here if you want some punk-​nosed kid/​adult who claims to talk the talk about automobiles, have years of experience, and hold some sort of degree in the field, but in reality has an online certification for some bs site on how to install radios INCORRECTLY! Hope this helps, if not, good luck!!!

I’m going to jump straight into it: not only did I have to go through the inconvenience of making three separate transactions for my purchase (one purchase, one exchange, and then the addition of a sale-​discount customer service forgot to give me), but I was also inappropriately approached by one of the employees while I was waiting for a salesman to bring me the laptop I was purchasing.
I came into the store with the intention of buying a Samsung Chromebook that the Best Buy website indicated was on sale. The salesman that helped me told me nothing; he stood there and gave me short answers while I attempted to learn more about the product that I was buying. They forgot to advertise the sale of the Chromebook I wanted, and he didn’t seem to know what I was talking about when I mentioned it. I was so frustrated by the poor service and lack of help that I ended up buying a Toshiba laptop. Normally I would’ve waited to do more research, but I needed to buy a laptop that day. While I was checking-​out, the salesman told me nothing about Best Buy’s return policy or the Best Buy warranty package; when I asked him, he mumbled a vague answer — I wasn’t inspired to make the extra investment.
Upon returning to my car, I used my phone to double check if the original item I had come to purchase was on sale: indeed, it was. The Chromebook was over $ 100 cheaper, and it was exactly what I wanted. So I returned inside, to customer service, to make an exchange. Leaving my original purchase at the customer service counter, I went in search of a different sales person to assist me. I approached a salesman organizing laptop accessories, and he ended up calling over the terrible salesman who had originally helped me (awkward). I showed him the sale, and he mumbled something about them giving me the discount since it was advertised online. He then left to retrieve the Chromebook from their stock in the back; this is where the story goes from bad to worse…
The salesman had me take a seat at one of the purchase/​help stations in the middle of the store. As I sat and waited, a middle-​aged saleswoman approached me. I told her that I had already been helped, and she informed me that she wasn’t approaching to assist me. No, she was approaching me because one of the salesmen who had helped me thought I was «hot as a chili pepper.» He apparently was in the back talking to the other salesmen about me, and she asked if I wanted an introduction to the men. EXCUSE ME? I told her that I didn’t want an introduction, and that her reason for approaching me was «weird.» My visible and expressed discomfort was obviously lost on her as she pressed on, telling me more about how wonderful her co-​workers were. Finally, she understood that I wasn’t interested, «Do you have a boyfriend? That must be it.» Regardless of my relationship status, I was uninterested. I said yes to make her go away, and she left looking disappointed and slightly offended. This was not okay. After that I felt completely uncomfortable walking around the store; I wanted to leave and never come back… I wanted to tell the store manager (should have). The occurrence was humiliating and totally unprofessional.
After making the exchange at the customer service counter, I checked the receipt and saw that the difference had been added back to my account. The Chromebook was indicated as being on sale, so I figured that the discount was applied. Considering the uncomfortable situation that had just transpired, I wanted to get the hell out of there.
Upon returning to my car, I thought it best to check the receipt one more time — Just to be safe. It was good that I did because, despite the receipt indicating that the Chromebook was on sale, the sale was not added to my purchase. I was charged the normal price after the salesmen and the customer service people assured me that discount would be given to me! So I came into the the store for a third time, and showed customer service their error. They never apologized to me for messing up or for having me come into their store for a third time.
The staff here is lazy and completely unprofessional; it was perhaps the worst experience I’ve had in a store. I’m never going into a Best Buy again.
I will say, though, that the store is clean. It no longer smells like B.O. as it had in the past.

A Best Buy is just a Best Buy, right? Nah, this one’s Mobile Phone department made this shopping experience awesome. I went in 2 weeks ago to upgrade my phone. There were new employees everywhere eager to assist. Once I gave my providers info, I was informed about several upgrade options.
I upgrade then go on about my merry way. That is, until I realized I wanted to change my whole transaction and get a different plan. So I go back and explain my issue to the Mobile Phone area manager, Jeremy. He literally, sat down with me to go over every possible solution. Once we selected my new plan information, he figured out the next course of action. What happened next was amazing. He took his time and followed every step of the process which ended up taking over an hour. He was patient, considerate and even kind enough to offer some of his Starbursts as a snack while we waited for the new phone to be activated.
Jeremy even gave me tools I could use moving forward AND made several other electronic recommendations based on my usage of various products. He was highly knowledgable and clearly well suited for his position. In a world were customer service isn’t always so customer oriented, it’s nice to know people like that manager still exist!