Forever 21

Definitely experienced better.
Cons:
–Sale section is WAYY too cramped. There is no way I could even put stuff back, or even take stuff out.
–The service at the check-​out is very slow. It takes them a very long time to put the clothes into the bag, and during my visit, there were only two cashiers when the line was very long. One cashier did cash only and the other did credit. This was VERY frustrating to me as the one doing cash in front of me had like at least 15 pieces of clothing and people behind me paid first, because they had a credit card. This is almost like cutting in line. It seemed unfair, and shouldn’t even be called a line if the last the person is allowed to cut the first person in line due to the fact that they have a credit card. My cousin and I debated even putting the clothes back on the rack to avoid the very slow line.
Pros:
–GREAT pieces of clothing. I found the exact skirts that I wanted in two different colors!
–Amazing sale as well, or an amazing price. Although the sale section was cramped, it was somehow organized with coats and jackets being in one area and shirts and skirts generally being in one area. Nice large jewelry section as well. Better organized than Tyson’s.
Overall: Products; great. Service; barely proficient.

We visited this store at the beginning of the summer and it was in pristine shape… clean, organized with plenty of helpful workers! Today we went and it was a WRECK! Clothes were strewn every where, couldn’t find a worker to save my life and then once I got to the register, the clerk, after watching me write my check, said, «I don’t think our check machine works. It didn’t work last week.» SERIOUSLY! Disappointing!

Wow — what a disappointment. I had to leave because the dressing rooms were so full of dust and dirt that my allergies were acting up… which rarely happens. I asked an associate how often they clean and she replied, while smacking on her chewing gum, «I don’t know, I’m only here to put you in a dressing room.» Needless to say I won’t be going back. Yes, Springfield Mall is convenient but I’d much rather make the drive to Tyson’s Corner or Pentagon to avoid rude customer service, unorganized space and a filthy establishment.

Forever 21 has Re-​Opened at Springfield Mall YAYYYYY!!!
The new store has 2 levels, with plenty of room and lots of up to date fashion. The biggest issue there is only one set of registers and they’re on the top floor of the store. The line to get to these set of registers was all the way out the door. In essence I put the items I was about to purchase down and left out. There was no way I was waiting in a line like that to purchase 1 blouse or anything else for that matter.
My suggestion, if they do not put registers on both floors «prepare to lose business». Overall a very nice store.

WOw. I don’t normally come to Springfield Mall at all, except when I go solely for LVL X to buy some dresses that I sell (side hobby). Too bad this time, I didn’t realize that LVL X shut down months ago (hadn’t been there in a long time b/​c I was out of town for school) and so to ensure my trip to Springfield wasn’t a complete waste I went to the forever 21 they had here. LIttle did I realize that night I realized i lost my brand new ray ban aviators and tracing back my steps, I went back to this Forever 21. The workers were SOOOOOOOo rude and they didn’t even pretend to TRY to look around for them and immediately said, «NO we haven’t seen them OKAY?» RIGHT… with that type of attitude, my judgment on you isn’t going to be pretty. My friend had earlier said, «there’s no point in going back– please, they probably already found the glasses and decided to keep them», but I defended them and said that i was going to give everyone the benefit of the doubt! With that attitude, I wouldn’t be surprised if they did! Such mean spirited people!
R.I.P. you sexy glasses you =(

A store like this is great for a gal like me, who gets tired of her clothes every couple of months and purchases an entire new wardrobe!
The Tysons and Pentagon locations seem to have a lot more traffic, which is my theory on why I can find much more selection at the Springfield location. I always walk out with a bag full of clothes!

I know! what is a grown ass woman doing in a little girlie store?
The dresses!!! yes go for the dresses!!!
I can always find my size in this store as opposed to the Pentagon City location. You look good and your pockets are still full.