Nouvelle Salon Nails & Spa

My nail technician (Vivian) was not good. This was my first time going here; it was a moms-​night-​out with me and my adult mom friends. First, when my friends and I were picking out colors, she kept coming over to us trying to hurry us along. She interrupted our conversations almost by the minute during the actual pedicures. At one point, she left my pedicure to go do something on her phone for 4 minutes. At first, I was only going to get a pedicure but also wanted to remove my gel polish that was on my fingers. When I asked her how much that would be, should hmmed and hawed like she was trying to come up with a price, and then I said «like, $ 5?» she said «ok I do for you for $ 5.» But then I realized that for an additional $ 5, I could just get the manicure/​pedicure combo, so I said «I’ll just get the manicure» thinking that the polish removal would be included (because that’s what every other nail salon I’ve been to does). She charged me the extra $ 5 on top of the manicure. When I said something, she argued with me and still charged me the extra $ 5. Plus, she put the tin foil on my fingertips at the beginning on my pedicure. 25 minutes into my pedicure, my fingertips started to burn and I asked her to take them off. The tin foil only needs to be on the fingers for like 2 – 3 minutes, I don’t know why she thought it was a good idea to have me sit with them the entire duration of my pedicure. So not only did she charge me extra to remove my gel polish, but she didn’t even do it properly and she had to try and buff out the gel polish. And to make matters worse, she kept denting my new fingernail polish when she was applying it, and kept having to fix it.
I’m giving this 2 stars instead of 1 because the salon facilities were very nice.

I really don’t like to write negative reviews; in fact, this is my first one ever, but I hope to save others from wasting their money here, and leaving angry when they hoped for relaxation. I came in for a spa pedicure (i.e. I paid extra for extended massage, and what I hoped would be careful, quality service). My technician was unfriendly, and what can only be described as violent with my feet and toes; I am quite surprised I did not bleed, given how roughly she stabbed at and dug under my cuticles, which were neither unkempt nor dirty to begin with. She also hacked my toenails into rough, uneven oval shapes virtually down to the quick, without asking my shape/​length preference, and when they had clearly been square when I came in. I am going to have to go home and fix, possibly redo entirely, my $ 50 pedicure, and with barely any nail left to work with in terms of reshaping.

Luxury and glamorous salon in the Springfield Town Center (right next to the Macy’s on the second floor). Walk-in’s are welcome. The lady I had (forgot her name) listened to what I wanted after showing her a picture of what I liked on Pinterest. The bad thing is that she gave me painful cuts around the nails (I’ve been to other salons and this is the first time it has ever happened to me) and when we were done, she told me to pay $ 25 more than what I was expected to pay before the process.
Other than the cuts and price, the result was exactly what I wanted and it lasted for over three months!

This was my second time at this place and they did a pretty good job the first time!
however the second time I went I had a guy do my nails he cut me twice and drew blood (I let it go maybe he was nervous) and 6 days later my gel manicure is all chipped and lifting of my nail’s $ 40 wasted! I guess the search continues

Nope. 2^nd Worst pedicure I’ve ever had. It only gets 3 stars bc my cousin & daughter were with me & they received great treatment (a guy did my cousin’s toes & he was really good).
I was the last one in the chair & the first one done. Massaging a scrub into my legs does not feel good. She hit my skin repeatedly with the nail file — I finally asked her to stop & she didn’t. Ugh. Nails trimmed unevenly. Nope & I’m bummed bc it is a nice looking place

I am so sad to be writing this. I have been to this salon three times before writing this review. Every time, I had an ok experience. Today, I went in for a manicure and I will never be back.
When I sat down, she asked me how long ago I got my nails done and I answered three months ago (Pardon me, that I have a life and can’t get my nails done every two weeks!). She laughed and began to chastise me for not getting my nails done every two weeks. I just said ok but wait… she wasn’t done. As she was cutting my cuticles, she pulled too hard. Every cuticle she cut, bled. She slapped my hand and asked me why I bleed so much. She groaned the whole time she was cutting my cuticles and kept repeating «you should come in every two weeks. It’s your fault. Stop bleeding. Why are you bleeding so much.»
I will never come back to this place and I would NOT recommend this place to anyone. As I am typing this, all my fingers still hurt and it’s been eight hours since I got the manicure.

If I could give this salon zero stars, I would! This was my first time visiting this nail salon and I had a nail tech that was very disorganized and frustrated. My fingers are cut to pieces from drilling and use used nail files on my cuticles. I told her I was bleeding as she could see. She did not stop. She kept drilling and told me my nails looked like a teenagers nails. She laughed. My toes look like a five year old painted them. My hands are so sore and red /​infected today it hurts to type this message. This is what 85 bucks will get you in Springfield!

For starters, if the technician at least understood BASIC English, it might have helped. I asked for the spa pedi but I received the same thing as my friend next to me who asked for regular. The technician cut my skin which burnt every time she put alcohol over the nails. She cut the nails wrong and had nail polish all over the cuticles. I mean come on guys, you go to cosmetology school to learn to do a better job than my 5 year old cousin…

Rude and sloppy… do not be fooled by the enormous nail polish selection or the beautiful salon. The talent is not talented at all. Thumbs down

First of all the place is beautiful.
Now the bad news… My nail specialist was running around doing other clients and manning the front desk while giving me a pedicure… Really? WTF?
We spent almost 3 hrs for a mani/​pedi. I won’t return…

Overall it was a pretty good experience. The salon was packed but the wait time was relatively short considering. I went in for pedicures (my son and I) and came out with those and a full set. I didn’t give 5 stars because I asked for gel full set and acrylic was used THEN gel color. I’m still searching for a salon in the states that offers complete gel sets.

About as many good points as bad points today my first time at this salon. First of all the salon is beautiful! Brand new and in a great location. I was greeted promptly and everyone was very nice. I came for a quick relaxation sesh during a hard day at work. The woman who did my nails was so sweet! But she kept stopping my nails to text or call people. And then she got up a few times to go get a coworker or something like that. The another customer came up to her asking how long I would be. So she rushed through the rest of mine. It was really not relaxing because the other customer was complaining for a long time to her. All and all I would not be back.

Ok experience. I think the girl I went to was Kayla (Vincent’s wife). She was nice and patient but I had a few issues. First off, I got the sense that she was less comfortable with fake nails because she suggested at least twice that I use my real nails. Annoyed me a little because my real nails are short and uneven and I really wanted to go for something more dramatic for my trip to Jamaica. She also put one of the fake nails on crooked and when I asked she said that it’s because my real nails were crooked, which is not true. The nail surface was also uneven on some, which she blamed on the way I was holding my hand when in fact it was a combination of that plus how she shaped the acrylic and her polishing technique. They also kept adding charges and I ended up paying more than twice as much as what I was initially under the impression I’d pay. I got a mani and pedi based on a price they quoted «for both» then later found out that was the price for each. Overall, I thought she was gentle and patient with helping me find the colors I wanted, but lacked attention to detail.

Beautiful aesthetic inside the salon, which is located on the second floor right by Macys. There is a huge selection of OPI nail color polishes to choose to your heart’s content. My friend and I walked in without an appointment on Friday for gel manicures, and they were happy to help us right away. The nail technicians took their time doing the nail designs, and were very polite and cheerful during the whole session. Prices for gel nails were reasonable like most other salons around the area. Good place to stop by with your girlfriends while you’re already in the mall!

Horrible Salon, tempted to try due to all of the awesome Unilocal reviews about this place. I had a guy by the name of Phillip who must have been brand new. As soon as I walked in the door I was rudely rushed to choose a gel color. Separated from individual I went in with in an empty salon on our lunch break. Burned my nails multiple times trying to file all of the gel off of my nails. He pushed back my cuticles dry and ripped it as he was cutting them. I will say he did take his time painting but got an attitude when I asked for another coat of polish because the red color was blotchy due to the lack of coats.
The salon itself was kept clean but I felt as though charging to take gel off when I’m already spending on my manicure was a little ridiculous.
Was throughly unimpressed with this salon.

I came here yesterday to get a manicure & pedicure. I honestly was planning on going to Mon Cheri right down stairs, but they looked understaffed & the person at the front desk seemed as if she was really flustered trying to talk to the people checking in in front of me. I also overheard that the wait might be 20 minutes, but to wait till she calls them. I honestly didn’t want to wait since I was in a rush so I saw Nouvelle right up stairs by the Macy’s.
The place is beautiful! The décor is very nice and very roomy. Atmosphere was very chill not your typical crazy nail salon, but then again this was Thursday at 4:30PM. They have a huge selection of nail polishes that range from Essie to OPI, it took me a while to figure out a color because of all the options! I had this sweet lady named Linh who assisted with my pedicure and manicure. She was very caring and took her time with both the pedicure and manicure which was nice because during the manicure her appointment came in, but she didn’t rush her work she finished and did a great job! I got the classic manicure & the Spa Pedicure. The prices really are not at all bad compared to other places I have been to that charge more, but for rushed service.
I will definitely be back to see Linh!

Vincent at nouvelle’s is the absolute best. I’ve been a regular with him for over 2 years now and I can say with 100% confidence that you will not find a better nail technician. Being in college now I find myself waiting until my breaks to get my nails done because I don’t want anyone but him to do them! He is very skilled with designs and is a perfectionist so he will not allow you to leave the salon without hour nails looking perfect. He’s also very friendly and easy to talk to. If you want any type of nail or spa treatment come visit Vincent here! You won’t regret it!

Jenny is THE Best! Gel Mani and Pedi done twice by her now. She’s quick but still really good. I love the color, shape of the nail and the quality of the services. She’s polite and accommodating! I apologized for being so quiet, I was just soo tired after a long day, she said «no problem, I just want you to relax», so sincerely and then I couldn’t keep my eyes open!
Can’t say enough good things. Go to her, because not everyone in that salon is that good.

LOVE THIS PLACE!!!
A hidden gem located besides Macy on the upper floor of Springfield Mall, this is definitely my go-​to place for a full set acrylic! I only go to Vincent because he is FABULOUS with nails. He’s my go-​to guy for my nails!!! I’ve been going to him since he’s been working at another place! I changed my go-​to spa just so I could get my nails done by him! He’s super easy to talk to and always remembers his customers. He even has an IG account: @knnmai
He’s great with designs and is very versatile. His designs don’t necessarily have an «oriental» style to them which I really love!
Did I mention the detail and effort they put into their salon? It’s absolutely beautiful!!! Clean and decorated with great precision and care.
Can’t wait to go back for a refill and try one of their super sweet sounding pedicures and massages!!!
The prices are pretty affordable as well!

I was in dire need for a gel mani since my previous mani was chipping and my nails were uneven. Luckily I decided to take a walk around the mall after the gym and discovered Nouvelle (there’s one other nail salon in the mall that’s open too), which just opened 3 weeks ago.
I walked-​in and was taken care of right away. I was told to look at the two walls full of different brands of gel nail polish. I liked that we were able to choose the brand that we wanted (I prefer OPI Gel, for some reason it always lasts longer than other gel polishes that I’ve experienced) and the wide selection of polishes to chose from. Although there were a lot of side conversations with the other nail techs (I wouldn’t have minded as much if there were TVs to watch, which they didn’t have), my nail tech Jenny was still meticulous and detailed. She offered water and also used new tools which was a huge plus — I’m so happy with how my nails turned out. I paid $ 35 ($ 30 for the gel mani itself and $ 5 to remove the gel from my previous mani… typically salons remove it for free if you get another gel mani but oh well) total for my mani. Their prices are fair, especially for being inside the mall.
Located on the upper level next to Macy’s, the salon itself is huge — there were at least 10 manicure stations and 10 pedicure stations in addition to separate rooms for eyelash extensions (clusters only, no individual lashes), waxing, massages and facials.
I’ll definitely come back again since it’s so close to home.