Dodson-Williams Auto Body

My brother in law has GEICO, and this was their preferred facility. I work in the insurance industry, not GEICO btw, and these guys were great. He had been hit by another motorist insured with Progressive, who damaged his truck. Less than an hour later, truck was damaged in another at fault collision due to the ice storm. After the estimator worked with the adjusters (progressive was trying to short pay their claim) by reconstructing the accident damage, the truck was repaired beautifully. Everything delivered as promised, when promised. His six month old truck, looks and drives like it did the day before the ice storm. Five stars for sure!!!

Poor customer service. They don’t stick to their word. Keep pushing forward work completion dates. Sure won’t come back here again. No wonder GEICO calls them their express shop. Nothing about the service measures up to any good.

If you have a VW (or Audi/​Porsche), run away. It took 3 months and over 6 visits to tell them how to do their job. Missed the mark on symmetry (left should look like the right), trim lines, trim pieces, lack of clear coat, bubbles in pain, broken/​missing hardware (unrelated to the accident), and additional denting while on premises. After multiple visits, issues, rentals, and apologies, they authorized Springfield Imports to complete the repairs. To their credit they tried to make it right, comp’d some paint and dent work, took ownership, and apologized repeatedly. At the end of the day though, I expected a body shop to know their biz and not rely on me for quality control (will go to Barker’s next time).

Horrible experience… our vehicle was rear ended so we had to go thru the at fault person’s insurance company which was Geico. You figure a huge insurance like Geico would deal with reputable body shops but they dropped the ball on this place big time. The laundry list keeps growing, paint didn’t match the first time we went to pick it up, then a mechanical issues ensued.(it’s a 2011 Kia with less than 30k miles) We finally decided to take to Kia because the parking sensors would go off for no reason. Kia pulled the bumper, which Dodson Williams replaced, to find wires to the sensors in the bumper either severed or frayed. Kia says this is only the beginning… they anticipate finding more issues once they repair the wiring… to be continued!