AT&T

The total incompetence of Daniel (sales rep) and lies from him and Joe (his manager) cost AT&T a 7+ year customer. I had received a letter from corporate that I needed to get a new phone because of upcoming changes in their system. I was told to take the letter to this store or another location to get a free phone. I told Daniel it was important that I keep the texts on my phone as many were to and from a good friend who had died from cancer last year. If he couldn’t do that I would just forgo the free phone and buy a new phone. He assured me that my texts would be intact. He took my old phone to transfer the phone numbers from my old phone to the new one. When he gave it back to me I saw that the inbox was intact but that the sent box was totally empty. That’s when the lies started. Joe-it’s a fluke that happens sometimes (no, texts don’t just delete themselves).Daniel-the texts are reloading and will be back on your phone in an hour or so (no, deleted texts don’t reload). Both-​call customer service and ask them for a hard copy of your texts. By the time I got off the phone (and was told that there is no hard copy of texts) Daniel had disappeared from the work floor and Joe was hiding in his office. Joe told be to call legal or tech support. More lies-​you cannot talk to legal unless you are a lawyer or are in law enforcement. Tech support told me the texts are gone for good and also told me that the machine used to transfer numbers from one phone to another is the same machine used to erase data from phones that are returned or exchanged. Had I known that I would have transferred my numbers manually and not given my phone to Daniel. The tech guy said Daniel must have hit a wrong button. He also said I was lucky that at least my inbox was intact. He was right-​the messages from my friend to me were more important than my messages to him. BUT I was told all texts would be saved.
AT&T apologized and offered me a $ 30 reduction in my bill if I would stay. Sure, your people delete texts that I was emphatic that I wanted to keep and then tell me lie after lie. I DON’T THINK SO.
Less than 72 hours later I walked out of Sprint with a new phone, a new hotspot for my laptop and a lower monthly bill.

Terrible terrible terrible! This has got to be some sort of trainee store that the employees either pass or fail before moving on to another location.
It never fails to surprise me how almost every person I have met in this store is either unwilling or unable to provide any sort of service. I understand what you can’t do (product is sold out) but what can you do? Can I just wait? Can you call me when it comes in? These are basic basic customer questions you should be able to answer. I shouldn’t have to beg for you to do your job.
Scr!w you Springfield AT&T. I know you’re on commission and I just don’t have any more tries to offer you. I will give my money to anyone but you. Maybe even Verizon.

Worst customer service ever! Never ever ever go here! I had a defective charger that I took back in and some miserable white guy came over to tell me he couldn’t take it back then he sells me another one and when I get home I open the box to find a charger that has the wire cut off then my husband takes that one back for that same loser to say we put it in there and cut it! Why would I waste my time and energy doing that? That dude needs to lose his job! Do not go here!!! It’s so sad that there are places like this in the world

We were at the 1100 Baltimore pike store despite the poor service that we had experienced in the past. Since the weather was bad, we decided to take a chance and hoped that the level of service would have improved. It has not improved. Please do something about this store. And especially the service person Brett who should never be a sales or service person in any business. Good luck and hope you will remedy this very sad situation.

Absolutely horrible customer service! We wanted to buy a new phone and add a line to our account. The sales lady entering the data in her pretty iPad couldn’t get it done, telling us we have the wrong ss number !!! Instead of calling her AT&T internal support to figure out the problem, she insisted we could not remember our ss number. I work here for 10 month I know what I am doing, she reckoned!!! Very unfriendly young lady!!! Anyhow, we called AT&T in her store but she didn’t find time to talk to the support person! 5 other sales person standing around not doing anything or trying to help out! We left that place still talking to the AT&T customer service person and got it all straighten out, with the same ss number we gave her.
It never pays to hire bad people!!! Plenty of those in that location! Big thumbs down!!!

I’m sure there are knowledgeable & helpful people on staff at the Springfield AT&T store, but they were nowhere to be found today.
I was trying to decide whether to upgrade my iPhone through Apple or AT&T, so I visited the store to talk about their trade-​in program. There were two things that I learned from the short, one-​worded, majorly one-​sided back & forth between the customer service representative and myself: I’m definitely upgrading through Apple, and that she would be more suited to work at a McDonalds. That’s not a slam against McDonalds, just an assessment of her personality & social skills. If I wanted someone to roll their eyes at me and make me feel like an idiot without reason, I’d stand in line at the DMV.

Plain and simple. This place has poor customer service! They pussyfoot all about everything. Move slow as Heck! The people here move with no purpose! Why oh why did I thought this place was even better then the rest! Sheesh!

I don’t know if this is a representation of AT&T because the service at this store was definitely not upto par. For a store that does not receive too many customers, you’d think that they would go overboard to provide service to customers that take the effort to go in. Unfortunately this was not the case in my experience.

Absolutely terrible. I should have stopped going to this store after years of bad experiences, but it is the closest store and I kept thinking it might not be so bad. Well, I learned the hard way and now I can finally say I will never go back.
The staff is completely uninformed and lazy, and the managers (who are always in the back room) can NEVER help. My last straw came when it was time to update my iPhone. I was given incorrect information about the AT&T Next plan, and I agreed to it. I thought the associate (Julian) knew what he was talking about and I trusted him. I asked for the phone to be shipped to the store, and it wasn’t, so I went back in a few weeks later and asked a different associate about the plan, and he had no clue what I was talking about but just «yes’d» me and told me the first associate definitly had all the facts straight. Then a few weeks later, when I realized the the Next plan essientially ended my current plan and forces me to pay full price ($ 740!) for the phone, I wanted to cancle it, seeing as how it is exactly the opposite of what Julian told me was going to be the case. Not possible… a lot of apologies, but nothing. The manager on duty was terrible.
Anyway, AT&T is fine as far as cell phone carriers go, but this store is horrendous and doesn’t bother keeping their lazy employees informed or up to date on offers. I do not recomend going to this store if you need anything more than a new phone case (which they probably won’t have anyways becuase their accessories shelf is always bare).

I’m not really sure why I even bother to go into this particular location, since every time I do there seems to be some sort of annoying situation.
In this last instance, I went in trying to get a new memory card for my phone because mine crapped out and died (I lost all pictures and videos). The associate was nice, but told me that i couldn’t get a free replacement bc it was over the 1 year warranty– fair enough. Then he said he thought he had one lying around and I could have it for free, which was very cool.
Then the fun starts. First, he couldn’t find any extra memory cards he had stored in his drawer. Then, he was able to find one but wanted to check to make sure there wasn’t anything on it. Funnily enough, there was stuff on it — pictures of hot women shopping at the store that belonged another associate (he was in some of the pictures apparently). So I sat there while this dude and his buddy at the register scrolled through some of the pictures on the card. Awesome. Now that that card was full of smut, I wasn’t getting it. The associate then tells me that memory cards are on promotion at half price. Cool right? Wrong. They rang up full price and he said it couldn’t be overridden. Yet another fun experience at this particular store. I am happy with my AT&T account, but if I were you, I’d definitely avoid this location.
Stay classy, associates!

Smallish but friendly ATT store with a friendly staff. And next to Starbucks, which makes it even more of an attraction.
I went over looking for a privacy screen for my iPhone and came out with a handful of stuff. The only thing hurting was my budget… Good selection of stuff and good salespersons.