Union Bank of California

Very disappointed with the service. Over the past month we have had some major financial situations to deal with. We are priority bankers but the service at our local branch was horrible. Not only was it useless but they were very rude and dismissive. Each time we contacted the priority banking department downtown, they were very helpful in solving our problem. It’s a shame that I can’t walk into my local branch and get a smiling, helpful person who knows their job!!!

Opened an account here in 2003 and never once had any issues.
At one point, my free checking went from free to $ 12.00 a month. (Stop the madness). Since I work part time, i decided I couldn’t afford it, and called to cancel my account. The kind woman who assisted me was very calm and understanding, she gave me an option to switch the «name» of my account and it’s been free ever since. Totally thrilled.
They have 3 lanes to do drive up banking, one of which is an ATM lane.
I am quite baffled why people wait in long lines and don’t just do their business at the ATM’s. But I have never dealt with that. I make sure I don’t go at peak hours.
Definitely give UB a shot. They won’t disappoint.

I guess the thousands of people that are completely happy with this branch don’t typically review banks. The service here is sooooooo amazing. The tellers are always smiling, looking for ways to actually be helpful, and finding ways to care about their customers. I have never liked any bank that i’ve been to at as much as Union Bank.
From the top down, Union Bank is all about customer service. I’ve been at credit unions like mission federal where every member thinks that they’re in a really cool club or something. They just don’t know that their club sucks. I met few people at other banks that actually care as much as Union Bank does.
My dad has held his business accounts here for probably twenty years. I hold my business accounts here too. I wouldn’t and couldn’t think of going anywhere else.
All of the Union Banks Rock. This branch is especially awesome. Thanks for recognizing I’m a person, not a number. Thanks for calling me right away on the 3 occasions I accidentally left my card in the atm too. I promise, I’ll stop.

Rather chew on glass than wait in there lines.

Great service. But cannot stand the long lines inside. Branch manager Mindi and account manager Julio are super nice.