Nordstrom

Great service! Good tea and friends hanging out learning about social media today at Riverpark Square downtown Spokane.

Nordstrom has outdone itself this year. The decorations are some of the best I have ever seen. They have also brought in many holiday items that should make it possible for you to find a gift for everyone on your list. The staff is helpful and attentive. They have items no one else in Spokane carries.

Step 3: shop. Spent about 2 hours going threw shoes here and only left with 3 pair. «I feel like my wardrobe is more than I would ever wear»
idk what that means but time to reup for no good reason except for my feet want more cover over socks
And he’s the fashion behind shoes when you wear them.
I’m addicted to buying shoes.

First, I am a life-​long Nordstrom customer, a card user, and a former stock owner in the company. Nordstrom is my favorite store and website.
Yesterday, at the Pre-​Anniversary sale, I experienced my first ever bad customer service experience at a Nordstrom’s store. I also experienced the usual great customer service I have to expect as well on the same day.
ONE STAR
However, this store (downtown Spokane) has some serious problems. I went to almost every department. The department I had a problem with was Savvy. I selected (no help) a few items and found an empty room (again no help). I decided to purchase two items and went to the cash register. There were literally four people working behind the counter and two cash registers. I was right at the register. No one acknowledged me for almost 10 minutes. Sales clerks took other customers’ items (who were not in line or waiting) to the cash register and helped them, and again, ignored me. Three people were helped in front of me – the sales clerks just cut ahead of me with no apologies, anything. I was astonished. Finally, after almost 10 minutes I spoke up and said, «hey I have been waiting here a long time for help.». One sales associate said, «OH I though you were here with someone else.» I had been standing by myself the whole time. I told them not to bother and I didn’t want the items. This store has some really screwed up system where the salespeople on the floor clearly get some kind of commission or reward, and rudely ignore every customer who is not theirs.
TWO STARS
Next, I went the sale area in cosmetics. The associate in cosmetics scolded me for using a tiny eyeliner brush and told me it was «unsanitary» and that she was the manager. Sorry, this may be true, but could you be a little more understanding? I am used to shopping at Sephora where customers can try out cosmetics and there aren’t rules. And I think I will continue shopping at Sephora. They have the same return policy, 20% off every brand sales, and it is just more fun, even if it is «unsanitary.»
ONE STAR
My mom, who i came to the mall with, told me she has had some unbelievably bad experiences at this store, and she had stopped shopping at this Nordstrom. She told me that one time she was shopping at this store, and after 30 minutes trying on hats, selected one. At the register, a sales associate told my mom she had a customer who she had been helping who had cancer, and wanted the hat my mom had chosen. There was only one, and my mom gave up the hat. On another occasion my mom selected a clothing item on sale, and the sales associate raved how much she liked it, and that it was the last one, and she was disappointed she hadn’t seen it earlier, and so forth. My mom asked her if she just wanted it for herself, and she took the item.
FIVE STARS
On a more positive note, yes I did buy things, even after my bad experience at Savvy. The salesperson in accessories, a brunette with an accent, was very professional and helpful, just what you’d expect at Nordstrom. I ended up buying a handbag from her. The petite Asian salesclerk in sportswear was also knowledgable and helpful. The restaurant staff was truly outstanding. I ended up buying the items in Savvy I was trying to buy online, so I guess Nordstrom wins, anyway.
This store needs to stress that sales associates be courteous and helpful to everyone, and not just the client they are helping and benefiting from.

You owe it to yourself to shop at Nordstrom’s, if only to experience their unparalleled customer service. Thier higher-​end brands are also worth the visit, as are the large, plush dressing rooms, and the large mirrored viewing areas by the dressing rooms, with thier upholstered seats and sofas for family and friends. I also love the beautifully finished women’s lounge area, and washrooms. Every part of the Nordstrom’s experience is made to make you feel pampered and in good hands.
Thier tailoring is a great deal here, even if you didn’t purchase the clothing from the store. And if you did, most tailoring jobs are complimentary.
I love the brands they carry, like Halogen, which I find reasonably priced for the high quality of the clothing.
The sales ladies and gents have always been helpful and attentive and ready to start a dressing room for you. Devon in the shoe department is awesome! Nobody wants you to assist in putting anything away and all the sales staff seem genuinely interested in making your experience shopping here a good one.
I like how this store is spread out over different levels, and how none of the merchandise is crammed together. It’s all spread out well, so you can see everything clearly. (In contrast, I found the Macy’s in this mall super-​crammed. I usually love Macy’s, too! But the one here is too cluttered).

Macy’s richer better looking relative. Nordstrom. This place is what Starbucks is to coffee. An uppity expensive retail store of brand clothing.
I am judging at the same time I DO like Nordstrom (didn’t you see the 5 stars I gave it?)
As already stated, it’s the kind of store that has higher brand clothing, but not the highest (i don’t think Spokane could handle that). Like Hugo boss, Calvin Klein, Lacoste, Tommy Bahama, and Burberry for men, to name a few.
They have a tailor which I had the privilege to use once to get a Boss suit fitted to my exact measurements and let me tell you the tailoring is no joke. It’s the only way to do it, if you are going to buy a suit YOU GO ALL THE WAY. It fits me like a glove!
Anyways, pretty magical place regardless whether it’s the holidays or not. You feel as if you where, rich, elite, important just by walking in, but don’t let that get way too in your head ;).
Very helpful staff.
Come check it out.

This store is the closest one to home (even though it is still over 100 miles away), but the downtown location is a plus. If you buy anything and are parked in the parking garage be sure to show your receipt for credit on the parking charge.
The shoe department here is my favorite, but I also got lucky today in the men’s department today (the hubby was along and found some Christmas presents for himself).
Selected merchandise was an additional 20% off for Black Friday, so that was also a bonus.

What a fun mom/​daughter outing today! We had soothing, complementary facial massages done expertly by Alexandria and daughter also had a free, gorgeous makeover. We chuckle at the these offers because we still end up spending some big bucks! However, at this time of year, Shiseido offers their great value gift sets, and we do get wonderful, travel-​sized, goodie samples!
The other great deal is how consistent Nordstrom is with treating customers with care and consideration. I made several calls to the store before arriving and the store operator was just as gracious as the kind ladies in the cosmetics department.
A few weeks ago, we stopped at the Hanae Mori
fragrance counter. Although we did not buy anything, we were still treated as if we were regular department patrons. Questions were answered patiently and we even received an invitation to an exclusive, complementary perfume launch.
Thank you for wonderful experiences, Nordstom! Your people rock!!!

Brandon is amazing! He’s in TBD/​Savvy and we will use him from now on. He helped my daughter branch out fashion wise but didn’t push her to something crazy. He is friendly and knows his fashion! I recommend him on your next visit!