Larry H Miller Hyundai Spokane

This is our third car form this location, since Miller took over the dealership they have gone downhill. Purchased 2013 sonata hybrid limited New in 2013. We were told by the salesman this car would be perfect for our needs. We were told just what we anted to here, we love the amenities and the safety rating and the ride, but would never own another hybrid, being told that it was perfect for our needs by the salesman. We had a incident with our key fob and insurance covered it. We ordered a new one thru the parts dept were told a week to get it 3 months later we inquired and someone dropped the ball. still waiting.

Very disappointed with the man in the finance department and his customer service skills. There was a lack of communication/​misunderstanding due to him not explaining the hidden fees (which is expected) but when we express we did not want the $ 2,500 package with the top of the line maintenance his attitude completely changed towards us! He then gave us another form with another hidden fee and when we questioned it he completely snapped at us and stormed out of the office ranting!!! We will be taking our business else where.

AWFUL! Misleading advertising — the prices posted on the windshield of the car are NOT what they really are. Salespeople are SLOW… & don’t seem to care if you have stood on the lot looking at a car for 15 minutes before they even greet you… I did purchase a car from Larry H Miller Toyota & absolutely LOVE them… the difference in service is night & day… it’s scary how 2 dealerships with the same ownership can be SO different…

I had my vehicle detailed at Larry H Miller on the 23^rd of May. I was under the impression that when you pay someone to detail a vehicle that they go over all of the details… Apparently that is not the case here. I’ll start at the top: When I dropped off the vehicle in the early morning, I was told that the shuttle vehicle would be able to bring me back to work in 15 – 20 minutes. No big deal. An hour had passed before I was given a ride back to my place of employment. I wish I would’ve been told an honest answer when I first dropped off my vehicle so I could’ve taken a cab instead. I was told by the driver of the vehicle that their shuttles had gone to Medical Lake and Liberty Lake; my destination was only 10 minutes away. Hell, I could’ve walked to my job faster than it took for them to shuttle me there.
Anyways, vehicle is done by the end of the day and I ask for the shuttle to pick me up after work. There was another person who needed to be picked up too, so I opted for an earlier pickup time. Rather than taking me straight to the service center, I was brought 30 minutes out of the way to Sullivan St. to pick up another person. Had I been informed that they were picking up someone else, again, I would’ve called a cab as I had dinner reservations I ended up being late for because of this set back in schedule.
I paid for the vehicle’s detail and went on my way not thinking anything of it. As I was leaving the restaurant I was late to, I noticed that my floors were sopping wet still. Great. (It took 4 days for them to dry out completely.) Then, I inspected the rest of the interior. Chocolate that had melted in the passenger door? Still there. Cool. Dirt/​Rocks/​Grass in the area between the center console and my passenger/​driver seats? Yep. Still there. Yippee. Spill mat in the back of my vehicle? Still sticky with who knows what was spilled on it. Sweet. Pen marks on the ceiling of the car? Definitely still there. Hooray. (Note — I bought my vehicle used a couple months prior and it wasn’t cleaned when I purchased it. I have no idea how those marks got there)
Upon further inspection of the exterior, I had noticed that they completely missed a large portion on my roof for cleaning/​waxing. Awesome. They also didn’t get to the back of my vehicle by the door handle around the license plate area (I have a Subaru Forester). Fantastic.
I am 98.4% sure my 11 year old sister could’ve done a better job for a few pieces of candy rather than the amount of money it costs to have a detail done. Luckily, it was on sale for $ 129 rather than their usual $ 199 price tag.
I should’ve known this would happen like this though. My fiancé had won a free vehicle detail back in December. They managed to put wax on his mirrors, window flares and a few other locations (a big no-​no!!!) that will not come out and thus have ruined it. Awesome thing to have happen to a brand new $ 40,000 truck.
TL;DR: Not worth the time or money.