AutoNation Honda Spokane Valley

Had the pleasure of meeting Dan Strong, a bright young salesman eager to please. Dan wasn’t pushy at all and let my wife and I explore the ins and outs of as many vehicles as we wanted. We had our toddler with us and Dan was even excited to help out and see how the car seat worked with the car for the test drive. After we decided on a car the entire team was great in getting a sale finalized while our little guy ran circles around cars in the showroom (one of which we took home). The longest process, especially while trying to entertain a toddler, was with financials and extended warranties; important info though and necessary to know depending on your needs. After all was said and done, Dan gave us a final walk through of the car showing all features again and how everything worked. We drove away in our new car happy and proud new owners. Thank you Dan Strong and the entire AutoNation Honda Spokane Valley team!

First off Chad, from Autonation Subaru called us since we had bought a car there 3 years ago. We had been looking for something with better mileage, found a new 2015 Odyssey we liked. We’re familiar with the Odyssey, our daughter has one. We negotiated price and trade in via email. All we had to do was go up and sign the papers, Chad was there, very nice guy. We met Russ, also a nice guy and Christian. All 3 were professional, helpful and courteous. We were in and out in 2 hours. No haggling or bait and switch. Everything was was up front. My 3 stars comes from after the sale. EVERY day I get emails or phone calls wanting to know how we like it, making sure they know they appreciate. Fill out a survey/​Even got a call from Justin who we never even met at that dealership. I filled out a survey the day I bought th Odyssey. That should be sufficient. I got a request to do a Unilocal review and a Facebook review. Okay. Now please leave me alone. If I have issues or questions I KNOW who to call.

The car we wanted at a price we were happy with. Meg was our salesperson and she was very helpful (not pushy) in providing us with the information we needed to make the right decision for us. We ended up purchasing a Certified 2012 CRV E-​XL. If I were in the market for another new car I’d go back to her in a heartbeat.
So the only downside was that it took 5 hours from start to finish. Much of that was waiting around for paperwork to sign. We did spend a good 40 minutes in the «finance office» getting the extended warranty sales pitch. Much to my surprise, when I said «no thank you» they cut the price in half. There must be a huge markup on that.
However — the sales pitch and the length of time it took to complete the transaction didn’t detract from our overall happiness with the end result.
We’d buy a car there again.

Super unfriendly and unhelpful service from Jeremy, the customer care consultant. I felt like I was bothering him. He might want to rethink this «customer care» job, because he sucks at it.

This dealer has a sharp looking showroom, and a large inventory. The salesman, Nick, was very personable and a joy to do business with. We test drove a new 2015 CRV, and were very impressed. Had the color and options we wanted. After some haggling, we agreed on a price. But then it took literally hours before we could close the deal with Nate, the finance guy.
My reason for only giving the dealership a 2 star rating, was due to 2 factors. First, this whole experience took over 5 hours. They claimed some type of computer malfunction. We had a lot of important things at home that needed to get done that day. Had I known it would take more than a couple hours, I would not have started the process.
The second negative factor was the somewhat hard sell on the warranty coverages offered by the finance guy. After waiting 5 hours, my wife and I were tired and stressed out. I normally don’t buy the optional warranty coverage, but Nate had my wife convinced that we needed several extra coverages. Well, it was to be her car, so if it gave her peace of mind, maybe it was justified. Added about $ 4K to the cost.
If you buy a car from this dealership, be sure to ask for Nick. He was a pleasure to work with. I will be sure to look him up whenever I come in for scheduled maintenance services.

We were looking for a new (used) car today. My boyfriend decided he wanted to test drive an 06 Acura Rl. We test drove it and were thinking about it. We told the salesmen we would come back later because we had an appointment in 40 minutes and needed to go. He got very pushy and very rude saying we were wasting his time. He urged us inside to «crunch some numbers» and kept trying to get us to sign a paper. My boyfriend said he needed to figure out insurance information and think about it first and the salesmen insisted in getting a quote online. My boyfriend didn’t like that insurance would be more than the car payment and told the salesmen he couldn’t buy it at this rate. The salesmen then asked «what he’s trying to accomplish» and was telling him that he test drove it and that he wasted the salesmans time and was being very rude. Our friend then told the salesmen that most people don’t just buy the car on impulse and usually take a few days to decided and look around. The salesmen then got very angry and told us just to leave. He didn’t even want to shake our hands. I’m very disappointed in how we were treated and how he handled the situation. The salesmen name was Nick and I will not go back to this place to buy a car ever.

I bought a used car from Autonation on 5÷21÷14. Let me just say that Josh, the sales person was super helpful and really friendly, and that’s the only positive thing I can say. I purchased a 2005 Mini Cooper, it came with a report of all of the service they did prior to selling it, you know, for «piece of mind» HA! Less than 2 weeks after I bought it I had to replace the battery, okay, no big deal, these things happen. Two weeks later, the car is making a horrible rattle. I had already done diagnostics on it, the issue was the timing chain and tensioner at minimum, and since I purchased the warranty I figured I would I drive down there to have them look at it. Honda says «Oh, we can’t service that, you’ll need to take it next door to Acura.» So I do, Acura says «Oh, we can’t service that, you’ll need to call Camp BMW.» So I called Camp and the horrible service department argued with me, the guy told me I don’t have a timing chain, (I have a Mini Cooper S, so yeah buddy, it’s a chain, not a belt. I’m not an idiot.) Then he said he didn’t have the tools to work on it, Okay buddy, you’d rather not deal with me, just say so. I was finally able to find a place to work on it who would do my warranty repairs, with absolutely NO help from Autonation. So I took my car to Botzon’s who in fact diagnosed the issue was the timing CHAIN, tensioner, and the supercharger. The downside the supercharger has been on backorder, and I’ve been without a vehicle for the last month. Thanks a lot Autonation, for sticking me with a car payment on a vehicle I can’t drive, and you won’t do anything about. Seriously people. pay attention to the reviews, I ignored them, and seriously regret it. Go somewhere else, anywhere else.

I only use this location for maintaining my Honda Fit because I like the service, lobby, and showroom.
The service here is great. I simply drive my Honda into the garage and I am greeted quickly. They move me into the desk area and ask me about my service needs. My car is then quickly moved out. It is washed, vacuumed, and has the windshield wiper fluid topped off. I thought all modern service centers are like this. Sadly they aren’t.
The lobby is nice. Leather furniture, nice magazines, free coffee, work desks, tv. It’s very nice.
The showroom is well lit and fun to stroll about without being hassled into buying a new car.

Won’t fix problem they created, causing me to be unable to get recall fix done. Tried to make me jump through hoops to get recall work done.