Ashley HomeStore

Its so unfortunate when a store tries to deceive you and i hate to say this. I saw a couple of stools on Ashley website online that i liked (price was $ 79.99 each), when i went to the store it was ($ 138.99 each). They said they would match the price so that was ok although the price should match without asking if i didn’t know that. But let’s move on, so i asked to order 2. The sales person said we have to charge $ 50 to deliver so i said can i pick them up, and he said we charge $ 200 fee to pick up your delivery which in the history of sales i have not heard of such a thing, you can just say «there is not a pick up option and we have to make more money from delivery which is fine. I said well delivery online is free if i buy them on the website, and the sales person said «ASHLEY ONLINE SHIPS THEM FREE BUT CHARGES $ 100 DELIVERY FEES BUT WE WILL CHARGE $ 50 ONLY» those were exactly his own words said to me. so my answer was no i will keep looking around. I went back home and bought the same stools online for $ 79.99+free shipping and there was no delivery fee at all nor other fees other than tax like the sales person declared. I’m very sorry to say that i was clearly lied to. I would never go to that store ever again. To add to that the guy didn’t seem excited about selling maybe since i was only wanting to make a small purchase, but nevertheless whatever the purchase amount you are spending, customer services should be good and the sales person should be excited about selling to you for future potential sales you might get out of me.

RUN AWAY! Do yourself a favor and start your furniture search someplace else. Only reason I gave them one star was because the sales lady was apologetic for the managers horrible attitude. We may have been cutting into his smoke break as he was outside smoking before we could get out. First we were told to buy in store only, as the on-​line customer service was horrible. Second, check the on line price as compared to price in the store. Over $ 200 more expensive in store than on line. They charge to deliver and even more if you want to pick up yourself, really! We found items on-​line, that’s what got us in the door. Shocked to see how much more expensive things are in store. Will never go back to Spokane Ashley again thanks to there manager.

The worst place ever!!! Bought a warranty on our furniture in CA. Was told it would be honored at any Ashley. Not true!!! A franchise. Would not do anything for us! Bad move Ashley at The Y! Affluent, like to spend money on furniture, have friends that like to spend money. Have made it a point to tell everyone we know and to spread the word, never buy here! You lost our on a lot of money! Hope you go under!

Terrible. They would not honor any of the warrinties they sold me. The desk I purchased in CA from Ashley Furniture became wobbly after a year and a half of normal use. I tightened every bolt I could find and it is still wobbly. I simply wanted a tech to either tell me how to solve this or send a tech out. The Manager agreed but customer service said their would be a 200 charge. The president of the company also said there would be a charge. Very sad way of treating an easily solved customer service issue. The just lost a loyal customer with a big audience.

I don’t know what to say that hasn’t been said already. The other 1 star reviews are legitimate. I will never go back here. Their employees are a joke. There furniture is mediocre at best. We spent 1200 $ on a «1700 $» couch. I think it might be worth about 600 $ once we got it home and started to use it. We will never go back here!!!

My husband and I just bought a new couch chair ottoman and table here. Even though the furniture is ok we had a horrible experience with their service! !!! They say one thing and do another then when they dont live up to what they say they dont do anything about it! I told them that its a big when people shop for furniture cause furniture s expensive and all we want is nice furniture and a good experience with good customer service and we got the worst customer service ever no exaggeration all the other reviews on here are true. It was our first time buying furniture together after being married for seven years and I wish we would’ve gone somewhere else to have had a good experience!

Honestly worst customer service ever. We have been promised and repromised our PAYED FOR furniture for a few months now and still are missing half of it! In addition to still not having one of the sets we ordered the set that they did deliver they delivered damaged and admitted that they knew about it! I hate that the quality of the furniture is really truly good because this location is giving the company a bad name!

TERRIBLE, TERRIBLE, TERRIBLE! Never had an experience this bad anywhere in my life. First, the furniture came damaged, and the tech they sent out never followed up with the agreed upon repair. Then they said the Best Buy certificates for 50″ TVs the sales manager agreed to provide as part of a promotion would be delivered when they did get the repairs done, and that the zero percent financing contract with Wells Fargo would not be turned in until then as well. I called several times, and was told there were management changes and that they needed more time.
So, 3 months later, still no repair, no TVs and Wells Fargo has dinged my credit because I didn’t know they turned in the contract for financing. I’m calling the State Attorney General and reporting the whole fiasco for investigation.

Do NOT shop here! They have great furniture and great deals but their customer service is AWFUL! I ordered furniture back in April and didn’t have it delivered until October because we were waiting for our new home to finish being built. They delivered our dining room table but brought the wrong chairs. A tall table with short chairs. They also forgot our end table for our living room. Apparently the sales guy ordered the wrong chairs. It’s been 2 weeks and still haven’t received any of it. Don’t even have a dining room table to sit at and have family coming to town in a few days. My Mom ordered a bunch of furniture from them also and her coffee table had a mark on it. They brought another one that was filthy dirty. When she cleaned it off it also had a mark on the top of it. They sent someone to try to repair it and that didn’t work. She’s been waiting 7 – 8 weeks for another table or even a response back. They called and said the one they had for her, they dropped it on the loading dock and it broke. Really?! This place is a joke! Shouldn’t even be in a business!

My wife and I had been shopping for couches for a couple weeks. We had been to a couple different furniture stores but they just didn’t have the type of couches we were looking for. Our last ditch effort was to the Ashley furniture store we had over looked in our search. We walked into the store and was greeted instantly by a sales person who was extremely knowledgeable and professional. We walked around the store for about 15 minutes and found the couch we wanted. The transaction went flawlessly. We got the couches in about two weeks and the delivery was great! Happy with the couches so far!

Worst place EVER! We applied for financing but it was after hours so we couldnt get an answer that night and Ashley asked us to leave a $ 250 deposit, so we did… in cash! The next day we got a denial so we went back to the store to pick up our money, they couldn’t give us a refund because they had deposited our money into thief bank. We have called everyone to try and get our money back! We have been hung up on by the store manager Stephanie and the general manager bill i was told that if I went back there they would call the police! They have my money and my financing was denied, but yet they think it is okay to hold onto our money! Also Kayla one of the store employees is probably one of the rudest people and should not be working with the public! This store does not even deserve 1 star! BEWARE DO NOT SHOP HERE!!!